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220-1102 Practice Question: Selective wipe removes only MDM-managed corporate…
This 220-1102 practice question tests your understanding of selective wipe removes only mdm-managed corporate…. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. A key principle to apply: selective wipe removes only MDM-managed corporate data, leaving personal data intact. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A sales representative reports that their company-enrolled personal smartphone was lost at an airport. The device contains both personal photos and corporate email. The IT department needs to protect corporate data without destroying personal content. Which action should the technician take FIRST?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Disable the employee's Active Directory account to block corporate access
AD account lockout prevents new authentication but cached email data on the device remains accessible offline. MDM selective wipe must also be issued to remove cached corporate data.
B
Distractor review
Perform a full remote wipe on the device immediately
A full remote wipe destroys personal photos and data on a personally-owned device. This is inappropriate as the first action in a BYOD scenario.
C
Distractor review
Contact the mobile carrier to suspend the device's SIM
SIM suspension blocks carrier voice/data but the device can still access Wi-Fi and locally cached corporate email. Corporate data is not removed.
D
Best answer
Issue a selective wipe through the MDM portal to remove corporate data only
Selective wipe removes MDM-managed corporate apps, email profiles, VPN configs, and certificates while leaving personal photos intact. This is the correct first action for BYOD.
Answer analysis
Why the other options are wrong
Understanding why incorrect options are tempting is as important as knowing the correct answer.
- ✗
Disable the employee's Active Directory account to block corporate access
AD account lockout prevents new authentication but cached email data on the device remains accessible offline. MDM selective wipe must also be issued to remove cached corporate data.
- ✗
Perform a full remote wipe on the device immediately
A full remote wipe destroys personal photos and data on a personally-owned device. This is inappropriate as the first action in a BYOD scenario.
- ✗
Contact the mobile carrier to suspend the device's SIM
SIM suspension blocks carrier voice/data but the device can still access Wi-Fi and locally cached corporate email. Corporate data is not removed.
Common exam trap
Common exam trap: answer the scenario, not the keyword
CompTIA A+ distinguishes between remote wipe (full factory reset, erases everything) and selective wipe (removes only MDM-managed apps and profiles). In BYOD scenarios, always perform a selective wipe first — it satisfies the corporate security need without destroying the employee's personal data. A full wipe is appropriate for company-owned devices or if the employee consents.
Technical deep dive
How to think about this question
Modern MDM platforms (Microsoft Intune, VMware Workspace ONE, Jamf) create logical separation between work and personal data on enrolled BYOD devices. MDM remote actions available: - Selective wipe: Removes corporate apps, email profiles, VPN configs, and certificates. Personal apps and photos remain. - Full remote wipe: Factory resets the device. All data lost. For company-owned devices only. - Remote lock: Locks device with PIN — use when recovery is possible. - Locate device: GPS tracking to find the device. Corporate email via MDM uses managed containers (e.g., Outlook with Intune App Protection Policy). Selective wipe removes the container and all its cached data.
KKey Concepts to Remember
- Selective wipe removes only MDM-managed corporate data, leaving personal data intact
- Full remote wipe is a factory reset — only use on company-owned devices
- BYOD scenarios require selective wipe to protect employee personal data
- MDM uses Apple APNs or Android FCM to push remote wipe commands
- SIM suspension only blocks carrier access — it does not remove corporate data from the device
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Selective wipe removes only MDM-managed corporate data, leaving personal data intact
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
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FAQ
Questions learners often ask
What does this 220-1102 question test?
Selective wipe removes only MDM-managed corporate data, leaving personal data intact
What is the correct answer to this question?
The correct answer is: Issue a selective wipe through the MDM portal to remove corporate data only — Mobile Device Management (MDM) platforms support selective wipe (corporate wipe), which removes only corporate data, apps, and profiles while leaving personal data intact. This is the correct first action for a BYOD device owned by the employee. A full remote wipe erases all data including personal photos, which may have legal implications on a personally-owned device. Selective wipe addresses the business requirement (protecting corporate email) without harming the employee's personal content.
What should I do if I get this 220-1102 question wrong?
Review selective wipe removes only MDM-managed corporate data, leaving personal data intact, then practise related 220-1102 questions on the same topic to reinforce the concept.
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