CCNA Windows Administrative Tools Questions

A small business user needs to set up a VPN connection on their Windows 11 laptop to access company resources. They ask you which tool to use. Which administrative tool should you instruct them to open?

After a malware infection, a user's Windows 10 PC has several suspicious scheduled tasks that run at startup. Which administrative tool should you use to review and disable these tasks?

A user reports that their Windows 10 PC is running slowly after they installed a new program. You need to identify which service or startup program is consuming the most CPU resources to troubleshoot the issue. Which administrative tool should you use?

A user's Windows 10 PC is experiencing random freezes and application crashes. You suspect a corrupted system file. You run sfc /scannow but it reports that it cannot repair some files. What is the next best step to repair the system files using a DISM command?

A security incident occurred where an unauthorized user gained access to a workstation. The security team needs to review detailed logs of all user logon attempts, including successful and failed logins, for the past 48 hours. Which administrative tool and specific log should you access to provide this information?

During a software deployment, you need to configure a Windows 10 workstation to automatically start a legacy application every time a specific user logs on. Which tool should you use to add this startup entry for that user only?

A customer reports that their Windows 11 PC is experiencing intermittent application crashes and you suspect file corruption. You need to run a system file check without using the full Windows interface. Which administrative tool can you launch from the Run dialog to open a command prompt with the necessary permissions?

Your company is deploying a new application that requires .NET Framework 3.5 on multiple Windows 10 workstations. You need to enable this feature on a single test machine first. Which tool should you use?

After installing a new printer, a user reports that print jobs are stuck in the queue and cannot be deleted. You need to stop and restart the print spooler service to clear the queue. Which administrative tool allows you to manage this service?

A user reports that their Windows 10 PC frequently crashes with a blue screen error. You want to analyze the memory dump files to identify the faulty driver. Which tool should you use to view and analyze these dump files?

A user reports that their Windows 10 PC is unable to connect to network shares on a server, but internet access works fine. You suspect the 'Workstation' service is not running. Which administrative tool should you use to verify and start this service?

A user reports that their Windows 10 PC is unable to connect to shared network folders on the office server. You need to verify that the necessary network discovery and file sharing services are running. Which administrative tool should you open to check the status of services like 'Function Discovery Resource Publication' and 'SSDP Discovery'?

A security incident occurred on a Windows 10 workstation, and you need to review detailed logs of user logon attempts, including successful and failed logins, to identify unauthorized access. Which tool should you use to view these security logs?

A customer complains that their Windows 10 PC is running very slowly after a recent software installation. You suspect a new background service is consuming excessive CPU. Which built-in administrative tool should you use to identify the offending service?

Your company's security policy requires that all workstations have the latest Windows security updates installed. You need to verify the update history on a user's Windows 10 PC to ensure no critical updates are missing. Which tool should you use?

A technician is troubleshooting a Windows 10 PC that fails to boot with a 'Bootmgr is missing' error. They need to repair the boot configuration. Which administrative tool should be used from the Windows Recovery Environment (WinRE)?

A user reports that their Windows 10 PC fails to boot and displays a 'Boot Configuration Data is missing' error. You need to repair the boot configuration using the Windows Recovery Environment. Which administrative tool should you run from the command prompt in the recovery environment?

A user reports that their Windows 10 PC is infected with malware that keeps reinstalling after removal. You need to boot into a minimal environment to run antivirus scans without malware interference. Which advanced startup option should you use?

A small business owner wants to ensure that only authorized users can log into their Windows 10 workstations. They need a tool to create and manage user accounts and set password policies. Which administrative tool should you use?

A user reports that their application crashes with an 'Access Denied' error when trying to write to a specific folder. You have verified the user has Full Control NTFS permissions. Which administrative tool should you use to check for any file encryption or compression that might be blocking the write?

A customer reports that their Windows 11 PC is displaying a 'Low Disk Space' warning on the C: drive. You need to quickly free up space by removing temporary files and system cache. Which administrative tool should you use?

A customer complains that their Windows 11 laptop frequently freezes after waking from sleep. You suspect a driver issue and need to view detailed hardware and driver information to diagnose the problem. Which administrative tool should you open first?

A user reports that their Windows 10 PC shows a 'Low Disk Space' warning on the C: drive. You need to free up space by removing temporary files, system cache, and previous Windows installations. Which tool provides a guided cleanup for these items?

A user reports that their Windows 10 PC is running slowly and they see many background processes in Task Manager. You need to identify which processes are consuming the most CPU and memory resources without installing any additional software. Which built-in Windows tool should you use?

A security incident has occurred: an employee's workstation was used to access unauthorized websites. The manager wants to review recent web browsing history and application usage. Which administrative tool can provide a comprehensive timeline of user activity on the Windows 10 system?

A user is unable to install a new printer on their Windows 10 workstation because the 'Print Spooler' service is not running. You need to start the service and ensure it starts automatically on boot. Which tool should you use?

A technician needs to deploy a custom security policy to all Windows 10 workstations in a small office. The policy must restrict access to the Control Panel and prevent users from changing system settings. Which administrative tool should be used to create and apply this policy locally on each machine?

A server administrator needs to grant a junior technician the ability to reset user passwords on a Windows Server 2019 domain controller, but without giving them full administrative rights. Which administrative tool should be used to delegate this specific permission?

A user reports that after a recent Windows update, the 'Local Users and Groups' snap-in is missing from the Computer Management console. The user needs to add a new local user account. Which administrative tool should be used to complete this task?

A customer complains that their Windows 10 PC fails to boot and displays a 'Bootmgr is missing' error. You suspect the Boot Configuration Data (BCD) is corrupted. Which tool should you use to repair the BCD from the Windows Recovery Environment?