- A
Apply the missing setting and update the SOP to include it.
Applying the missing setting corrects the security issue, and updating the SOP ensures the documentation is accurate for future use.
- B
Ignore the missing setting since the SOP was followed.
Why wrong: Ignoring a critical security setting leaves the server vulnerable and is not acceptable, even if the SOP was followed.
- C
Submit a change request to update the SOP without applying the setting.
Why wrong: Submitting a change request without fixing the current server leaves it exposed; the setting should be applied immediately.
- D
Revert the server configuration and wait for an updated SOP.
Why wrong: Reverting the configuration is unnecessary and delays the server deployment; the technician can apply the setting and update the SOP concurrently.
220-1202 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is configuring a new server and follows a documented standard operating procedure (SOP). After completion, the technician realizes the SOP is outdated and omits a critical security setting. What should the technician do?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Apply the missing setting and update the SOP to include it.
Option A is correct because the technician discovered a security gap in the SOP that could leave the server vulnerable. The proper action is to immediately apply the missing critical security setting to protect the server, then update the SOP to reflect the correct procedure. This aligns with change management best practices where security findings take precedence over outdated documentation, and the SOP must be corrected to prevent future misconfigurations.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Apply the missing setting and update the SOP to include it.
Why this is correct
Applying the missing setting corrects the security issue, and updating the SOP ensures the documentation is accurate for future use.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Ignore the missing setting since the SOP was followed.
Why it's wrong here
Ignoring a critical security setting leaves the server vulnerable and is not acceptable, even if the SOP was followed.
- ✗
Submit a change request to update the SOP without applying the setting.
Why it's wrong here
Submitting a change request without fixing the current server leaves it exposed; the setting should be applied immediately.
- ✗
Revert the server configuration and wait for an updated SOP.
Why it's wrong here
Reverting the configuration is unnecessary and delays the server deployment; the technician can apply the setting and update the SOP concurrently.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may think following the SOP exactly is always correct, but Cisco tests the principle that security and risk mitigation override strict adherence to outdated documentation when a known vulnerability is identified.
Detailed technical explanation
How to think about this question
In real-world scenarios, outdated SOPs often miss critical security settings such as disabling weak TLS versions, enforcing strong password policies, or configuring firewall rules. The technician should apply the missing setting (e.g., setting 'PasswordComplexity=1' in Group Policy or disabling TLS 1.0 via registry) and then update the SOP using a change request to document the correction. This process ensures the server is compliant with current security standards (e.g., NIST, CIS benchmarks) and prevents the same gap from recurring.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Apply the missing setting and update the SOP to include it. — Option A is correct because the technician discovered a security gap in the SOP that could leave the server vulnerable. The proper action is to immediately apply the missing critical security setting to protect the server, then update the SOP to reflect the correct procedure. This aligns with change management best practices where security findings take precedence over outdated documentation, and the SOP must be corrected to prevent future misconfigurations.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jun 24, 2026
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