Question 1hardmultiple choice
Full question →hardmultiple choiceObjective-mapped
A technician has received approval from the Change Advisory Board (CAB) to update the firmware on a critical database server. The change window is scheduled for 1:00 AM. At 12:45 AM, the technician begins the update, but mid-process the server loses power due to an electrical fault. Upon power restoration, the server fails to boot. The technician has a verified full backup. According to change management and incident response procedures, what should the technician do FIRST?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Restore the server from the verified backup immediately
While restoring is a reasonable technical step, change management requires that the technician first communicate the failure to the change manager to determine the appropriate course of action and possibly initiate a rollback plan.
B
Best answer
Inform the change manager of the situation
The first step in an incident involving an approved change is to inform the change manager or CAB, who can authorize the restore or other corrective actions and update the change record.
C
Distractor review
Call the server vendor's technical support
Vendor support may be needed later, but internal communication and adherence to change management procedures take priority to ensure governance and documentation.
D
Distractor review
Attempt to repair the boot loader using recovery media
Attempting repairs without authorization may waste time if the issue is deeper than boot loader corruption. Communication with management should occur first to get direction.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
FAQ
Questions learners often ask
What does this 220-1102 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Inform the change manager of the situation — According to change management best practices, any unexpected issue during a change must be communicated to the change manager or CAB to coordinate the response. This ensures proper documentation and approval for remediation steps, even if a backup is available. Restoring without informing could violate policy. Calling the vendor or attempting repair are secondary actions after notification.
What should I do if I get this 220-1102 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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