Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A technician has completed a standard change to replace a failed hard drive in a server. After confirming the server is operational, the technician updates the change request ticket with the completion time and status. According to change management best practices, what documentation step should the technician ensure is completed within 24 hours?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Send an email to the CAB approving the change
Incorrect. The change is already approved and completed; the CAB does not need immediate notification. Documentation goes into the change record and asset inventory.
B
Best answer
Update the asset inventory database with the new drive's serial number and location
Correct. Keeping asset inventory accurate is a key documentation step after a hardware replacement.
C
Distractor review
Submit a request to the CAB for post-implementation review
Incorrect. A post-implementation review may be scheduled later but is not required within 24 hours for a standard change.
D
Distractor review
Archive the old drive for evidence
Incorrect. The old drive may need to be properly disposed of according to policy, but this is a physical action, not a documentation step.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Related practice questions
Related 220-1102 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
CompTIA A+ hardware practice questions
Practise 220-1102 questions linked to CompTIA A+ hardware.
CompTIA A+ mobile devices practice questions
Practise 220-1102 questions linked to CompTIA A+ mobile devices.
CompTIA A+ networking practice questions
Practise 220-1102 questions linked to CompTIA A+ networking.
CompTIA A+ operating systems practice questions
Practise 220-1102 questions linked to CompTIA A+ operating systems.
CompTIA A+ security practice questions
Practise 220-1102 questions linked to CompTIA A+ security.
CompTIA A+ software troubleshooting questions
Practise 220-1102 questions linked to CompTIA A+ software troubleshooting questions.
CompTIA A+ operational procedures questions
Practise 220-1102 questions linked to CompTIA A+ operational procedures questions.
More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Update the asset inventory database with the new drive's serial number and location — After a hardware replacement, it is crucial to update the asset inventory database with the new component's details (serial number, model, location) for accurate tracking, maintenance, and lifecycle management. This ensures the inventory remains current and supports future troubleshooting and auditing. Sending an email to the CAB or requesting a post-implementation review may be needed later but is not the immediate next step. Archiving the old drive is a disposal step but not a documentation requirement.
What should I do if I get this 220-1102 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
Discussion
Loading comments…
Sign in to join the discussion.