A technician has completed a scheduled maintenance task to replace a failed hard drive in a server. The new drive is installed and the server is back online and functioning normally. According to best practices, what should the technician do NEXT?

Inform all users that the server is operational again

While notifying users is important, it is not the immediate next step according to change management documentation best practices. The technician should first update asset records.

Dispose of the old failed hard drive in the regular trash

Failed drives often contain sensitive data and must be disposed of using secure methods (e.g., degaussing, shredding, or certified disposal). Simply throwing it in the trash violates data security policies.

Run a full system backup immediately

A backup should already exist. Running an immediate backup is not necessary right after a drive replacement; the next step is to document the change. Backup verification may be done later as part of routine checks.

What does this 220-1102 question test?

Read the scenario before looking for a memorised answer.

What is the correct answer to this question?

The correct answer is: Update the asset management database with the new drive's serial number and model — After completing a hardware replacement that involves a change to asset inventory, the technician should update asset management or inventory records with the new drive's details (serial number, model, etc.). This ensures accurate tracking for warranty, support, and future maintenance. Simply informing users is important but not the next step in terms of documentation. Disposing of the old drive should follow secure disposal procedures, not simply trash. Running a backup is not immediately necessary if the server is operational and backups already exist, though a backup verification might be scheduled later.

What should I do if I get this 220-1102 question wrong?

Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.