Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A company's security policy requires that all data on laptops be encrypted. A technician has enabled BitLocker on a laptop and saved the recovery key to the user's Microsoft account. After a motherboard failure, the laptop is replaced and the technician tries to access the old drive via a USB enclosure. The recovery key is not available because the user's Microsoft account was deleted. What could have been done to prevent this situation?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Best answer
Save the recovery key to a network share
Storing the recovery key on a network share or in Active Directory (for domain-joined computers) provides an independent backup that can be accessed even if the user's Microsoft account is deleted or unreachable.
B
Distractor review
Enable TPM
TPM (Trusted Platform Module) is used to store BitLocker encryption keys and provide hardware-level security, but it does not provide a recovery key backup. The recovery key is still needed for scenarios like failed hardware.
C
Distractor review
Use a startup PIN
A startup PIN (or enhanced PIN) adds an additional authentication factor before BitLocker unlocks, but it does not affect the recovery key backup. It also does not help when the drive is moved to a different system.
D
Distractor review
Encrypt the drive with EFS instead
EFS (Encrypting File System) encrypts individual files and folders, not entire volumes. It is not a replacement for full-disk encryption like BitLocker, and it has its own recovery challenges.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Save the recovery key to a network share — Saving the BitLocker recovery key to a network share or Active Directory provides a centralized backup that is not dependent on an individual user account. While saving to a Microsoft account is convenient, account deletion renders it useless. A network location ensures backup administrators can retrieve the key.
What should I do if I get this 220-1102 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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