A company's help desk receives a report that multiple users cannot access the internet. The technician quickly discovers that the main router has failed. The technician immediately swaps the router with a spare, which restores connectivity. According to change management best practices, what should the technician do NEXT?

Restore service and move on to the next ticket.

Failing to document the change violates change management policy and can cause issues for auditing and future troubleshooting.

Test the spare router for an hour to ensure stability before documenting.

While testing is wise, documentation of the change is still required and should be done promptly.

Request authorization from the CAB before swapping the router, as this is a critical change.

In an emergency where service is down, the technician acted correctly by restoring service first; seeking prior approval is not feasible.

What does this 220-1102 question test?

Authentication checks who the user is.

What is the correct answer to this question?

The correct answer is: Document the change and submit the request for post-implementation approval. — Even in an emergency change, the change must be documented and submitted for approval after the fact. The technician should fill out the change request form, describe the failure and action taken, and submit it to the Change Advisory Board (CAB) for post-implementation review. Simply restoring service and then doing nothing fails to follow proper change management procedures. Testing the spare is good, but documentation is the immediate next step after restoration.

What should I do if I get this 220-1102 question wrong?

Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.