Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A change request to update the firmware on a network switch has been approved by the Change Advisory Board (CAB) and is scheduled for a maintenance window. During the implementation, the technician discovers that the downloaded firmware file is corrupted. The technician has verified that a backup configuration file exists. According to change management best practices, what should the technician do FIRST?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Download the firmware file again and proceed with the update
While downloading again might be necessary, proceeding without re-approval is risky. The technician should follow change management procedures and not assume the new file will work without verification.
B
Best answer
Contact the CAB to report the issue and await further instructions
This is correct. The technician should stop work and inform the CAB, which may decide to extend the window, delay the change, or take other actions. This ensures proper oversight and documentation.
C
Distractor review
Use a backup firmware image from a different switch to complete the update
Using a firmware image from a different device may not be compatible and is not authorized. This could cause additional problems.
D
Distractor review
Update the change request to note the issue and proceed with the remaining steps
The change should not proceed if a critical step cannot be completed. The plan must be followed exactly as approved, and deviations require CAB approval.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Contact the CAB to report the issue and await further instructions — In change management, if a step in the approved plan cannot be executed as intended (e.g., corrupted firmware), the technician should not proceed with the change. The best practice is to stop the implementation and contact the CAB to report the issue and request further instructions. Attempting to work around the problem or modifying the plan without approval can cause unintended consequences and violates change management procedures. Updating the server later assumes the change will still be implemented; the proper process is to follow the change management workflow.
What should I do if I get this 220-1102 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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