Question 1easymultiple choice
Full question →easymultiple choiceObjective-mapped
A technician has a change request approved by the Change Advisory Board (CAB) to upgrade the operating system on 50 company workstations. The technician has tested the upgrade on a pilot group of five workstations with no issues. According to change management best practices, what is the NEXT step the technician should take?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Deploy the upgrade immediately to all remaining workstations
Immediate deployment without scheduling could disrupt users during peak hours. A maintenance window should be scheduled to minimize impact.
B
Best answer
Schedule the upgrade during a maintenance window
Scheduling during a maintenance window ensures minimal disruption to business operations and allows for proper communication with stakeholders.
C
Distractor review
Document the outcome of the pilot test
Documenting the pilot outcome is important but should have been part of the testing phase. The next operational step is scheduling the full rollout.
D
Distractor review
Create a rollback plan for the upgrade
A rollback plan should be developed before CAB approval and included in the change request, not after pilot testing.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
FAQ
Questions learners often ask
What does this 220-1102 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Schedule the upgrade during a maintenance window — After CAB approval and successful pilot testing, the next step in standard change management process is to schedule the change within a maintenance window to minimize business disruption. Documenting the outcome is done after implementation. Creating a rollback plan should have been prepared before CAB approval. Deploying immediately without scheduling could cause downtime during business hours.
What should I do if I get this 220-1102 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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