Question 1mediummultiple choice
Full question →mediummultiple choiceObjective-mapped
A technician has a change request approved by the CAB to apply a security patch to a critical file server. The scheduled maintenance window is from 2:00 AM to 4:00 AM. The technician arrives at 2:00 AM and finds that a user is still logged in and running a long data migration job that will not complete until 3:30 AM. The user is not responding to messages. Which of the following should the technician do FIRST?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Proceed with the patch installation and reboot immediately, as the maintenance window has started.
This could interrupt a critical job and cause data loss, violating the principle of minimizing impact.
B
Distractor review
Forcefully log off the user and proceed, as the change is approved.
Forceful logoff can result in data corruption and user dissatisfaction. It is not a best practice.
C
Best answer
Wait for the user to finish or contact the user's manager to reschedule.
This option respects the user's work and allows the change to occur later within the window if possible.
D
Distractor review
Cancel the change and submit a new request for a later date.
Cancelling is not necessary; the change was approved and a minor delay is acceptable if coordinated.
Common exam trap
Common exam trap: NAT rules depend on direction and matching traffic
NAT is not only about the public address. The inside/outside interface roles and the ACL or rule that matches traffic are just as important.
Technical deep dive
How to think about this question
NAT questions usually test address translation, overload/PAT behaviour, static mappings and whether the right traffic is being translated. Read the interface direction and address terms carefully.
KKey Concepts to Remember
- Static NAT maps one inside address to one outside address.
- PAT allows many inside hosts to share one public address using ports.
- Inside local and inside global describe the private and translated addresses.
- NAT ACLs identify traffic for translation, not always security filtering.
TExam Day Tips
- Identify inside and outside interfaces first.
- Check whether the scenario needs static NAT, dynamic NAT or PAT.
- Do not confuse NAT matching ACLs with normal packet-filtering intent.
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More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
A change advisory board (CAB) approved a standard change to update antivirus definitions on all servers. The technician completes the update on a file server and verifies the server is functioning normally. According to change management best practices, what documentation should the technician complete?
Question 2
A company's change management policy requires all server changes to be approved by the Change Advisory Board (CAB). A technician discovers that a critical database server's operating system needs a security patch to comply with a new regulatory requirement that takes effect in one week. The patch has a known risk of causing service downtime. The next scheduled CAB meeting is in two weeks. What should the technician do FIRST?
Question 3
A company is implementing a bring-your-own-device (BYOD) policy and needs to ensure that corporate data on employee mobile devices is protected. Which of the following is the MOST important technical control to implement?
Question 4
A company requires employees to present both a smart card and a PIN to log into their workstations. Which authentication principle is being implemented?
Question 5
A company requires all Windows 10 workstations to be able to join an Active Directory domain. Which edition of Windows 10 must be installed on these workstations?
Question 6
A company wants to allow employees to securely access internal resources from home via the internet. Which method provides the highest level of security for remote desktop connections?
FAQ
Questions learners often ask
What does this 220-1102 question test?
Static NAT maps one inside address to one outside address.
What is the correct answer to this question?
The correct answer is: Wait for the user to finish or contact the user's manager to reschedule. — Change management emphasizes minimizing disruption. Even though the maintenance window has started, the technician should attempt to contact the user or their manager to coordinate a brief delay. Forcefully logging off (B) could cause data loss or corruption. Proceeding immediately (A) disregards the impact on business operations. Cancelling the change (D) is premature and wasteful. Waiting for the user or contacting their manager (C) balances the approved change with operational needs. The technician may proceed after the migration is complete, if it still falls within the window.
What should I do if I get this 220-1102 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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