This 350-401 practice question tests your understanding of automation. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company uses Cisco Catalyst Center (formerly DNA Center) for intent-based networking. After upgrading the Catalyst Center appliance, the engineer notices that some devices are unreachable via the network, but the Catalyst Center GUI shows them as 'Managed'. What is the most likely cause?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The IP address of the Catalyst Center appliance changed after the upgrade
When the Catalyst Center appliance is upgraded, its IP address may change if the upgrade process resets network configuration or if the appliance is redeployed with a new IP. Devices are managed via IP-based communication (e.g., SSH, SNMP, NETCONF), and if the Catalyst Center IP changes, devices will still show as 'Managed' in the GUI because the database retains the device state, but the devices themselves cannot be reached because they are trying to communicate with the old IP address. This mismatch causes unreachability despite the managed status.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
SNMP community strings are misconfigured
Why it's wrong here
SNMP misconfiguration would affect polling, not basic reachability.
✗
Devices were reassigned to different roles
Why it's wrong here
Role reassignment does not affect IP reachability.
✗
Certificate trust between devices and Catalyst Center expired
Why it's wrong here
Certificate issues would cause trust failures, not unreachability.
✓
The IP address of the Catalyst Center appliance changed after the upgrade
Why this is correct
A changed IP address would break management connectivity.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Cisco often tests the distinction between GUI state (which can be stale) and actual network reachability, leading candidates to focus on protocol misconfigurations (like SNMP or certificates) rather than the underlying IP connectivity change.
Detailed technical explanation
How to think about this question
Catalyst Center maintains a device inventory with IP addresses; after an upgrade, if the appliance's IP changes (e.g., due to a new DHCP lease or static reconfiguration), the devices' management plane (e.g., SSH, SNMP) still points to the old IP. The GUI shows 'Managed' because the database state is not automatically cleared; only when a new discovery or reachability check fails repeatedly does the status change. In real-world scenarios, this often occurs when the upgrade involves a fresh installation or VM migration without preserving the original IP.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 350-401 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 350-401 question in full detail.
Automation — This question tests Automation — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The IP address of the Catalyst Center appliance changed after the upgrade — When the Catalyst Center appliance is upgraded, its IP address may change if the upgrade process resets network configuration or if the appliance is redeployed with a new IP. Devices are managed via IP-based communication (e.g., SSH, SNMP, NETCONF), and if the Catalyst Center IP changes, devices will still show as 'Managed' in the GUI because the database retains the device state, but the devices themselves cannot be reached because they are trying to communicate with the old IP address. This mismatch causes unreachability despite the managed status.
What should I do if I get this 350-401 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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