The correct answer is that the EIGRP process is operating normally with no signs of issues, as indicated by the balanced packet counts and zero input queue drops. When you interpret show ip eigrp traffic statistics, the key health indicators are the symmetry between sent and received packets—here, Hellos, Updates, Queries, and Replies all show near-equal numbers—and the absence of dropped packets or Stuck-in-Active (SIA) messages. On the Cisco CCNP ENARSI 300-410 exam, this command tests your ability to quickly diagnose EIGRP stability; a common trap is assuming any mismatch in Queries versus Replies signals a problem, but a slight imbalance (like 10 sent vs 8 received) is normal due to network timing. The critical red flags are input queue drops, SIA-Queries, or a large disparity in Hello counts, none of which appear here. Remember the memory tip: “Balanced counts, zero drops—EIGRP never stops.”
300-410 EIGRP Troubleshooting Practice Question
This 300-410 practice question tests your understanding of eigrp troubleshooting. Examine the command output carefully: the correct answer depends on what the output actually shows, not on general recall alone. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A network engineer runs the following command on Router R1:
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The EIGRP process is operating normally with no signs of issues.
The EIGRP traffic statistics show a balanced number of sent and received packets. There are no input queue drops, no SIA-Queries or SIA-Replies, indicating a healthy EIGRP process. The ratio of queries to replies is nearly balanced (10 sent vs 8 received, 8 sent vs 10 received), which is normal.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
The EIGRP process is operating normally with no signs of issues.
Why this is correct
No input drops, no SIA events, and balanced packet counts indicate a healthy EIGRP process.
Related concept
Read the scenario before looking for a memorised answer.
✗
There is a problem because more queries were sent than replies received.
Why it's wrong here
A slight imbalance is normal; the numbers are close and within acceptable range.
✗
The input queue drops of 0 indicate that the router is not processing EIGRP packets.
Why it's wrong here
Input queue drops of 0 mean no packets were dropped, which is good.
✗
The SIA-Queries count of 0 indicates that the network has experienced stuck-in-active events.
Why it's wrong here
A count of 0 means no SIA events have occurred.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 300-410 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 300-410 question in full detail.
Identify which 300-410 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
EIGRP Troubleshooting — This question tests EIGRP Troubleshooting — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The EIGRP process is operating normally with no signs of issues. — The EIGRP traffic statistics show a balanced number of sent and received packets. There are no input queue drops, no SIA-Queries or SIA-Replies, indicating a healthy EIGRP process. The ratio of queries to replies is nearly balanced (10 sent vs 8 received, 8 sent vs 10 received), which is normal.
What should I do if I get this 300-410 question wrong?
Identify which 300-410 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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