The correct step is to verify that the endpoint can resolve the AMP cloud hostname using DNS. This is essential because the Cisco AMP connector communicates with the cloud over HTTPS (port 443) using a specific hostname, such as *.amp.cisco.com, and if DNS resolution fails or points to an incorrect address, the endpoint will show an 'Out-of-Date' status even when outbound HTTPS access is open. On the Cisco SCOR 350-701 exam, this question tests your understanding of AMP endpoint connectivity troubleshooting, often appearing as a trap where candidates assume a firewall rule is sufficient without checking DNS. A common mistake is to think the connector uses SNMP or requires a reboot, but the connector automatically retries updates once DNS is fixed. Memory tip: Think "DNS before HTTPS" — if the endpoint can't find the cloud, it can't fetch policies.
350-701 Endpoint Protection and Detection Practice Question
This 350-701 practice question tests your understanding of endpoint protection and detection. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A network engineer is troubleshooting an endpoint that failed to receive policy updates from the Cisco AMP cloud. The endpoint shows 'Out-of-Date' in the AMP console. The engineer verifies that the endpoint has outbound HTTPS access to the AMP cloud. What additional step should the engineer take to resolve the issue?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that the endpoint can resolve the AMP cloud hostname using DNS.
Option B is correct because the AMP connector requires the correct cloud connectivity hostname (like *.amp.cisco.com) and port 443. If DNS resolution fails or the hostname is incorrect, the endpoint cannot communicate. Option A is wrong because the AMP connector does not use SNMP. Option C is wrong because a reboot is not typically required; the connector can retry automatically. Option D is wrong because the connector itself can resolve DNS; there is no separate proxy configuration inside the connector (but proxy can be configured via policy).
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Configure the AMP connector to use a static IP address for the cloud.
Why it's wrong here
The connector relies on DNS resolution; a static IP is not configurable.
✗
Reboot the endpoint to force a policy download.
Why it's wrong here
Rebooting is not a standard troubleshooting step; the connector polls automatically.
Verify that the endpoint can resolve the AMP cloud hostname using DNS.
Why this is correct
The connector must resolve the cloud hostname for HTTPS connections.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 350-701 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which 350-701 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Endpoint Protection and Detection — This question tests Endpoint Protection and Detection — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Verify that the endpoint can resolve the AMP cloud hostname using DNS. — Option B is correct because the AMP connector requires the correct cloud connectivity hostname (like *.amp.cisco.com) and port 443. If DNS resolution fails or the hostname is incorrect, the endpoint cannot communicate. Option A is wrong because the AMP connector does not use SNMP. Option C is wrong because a reboot is not typically required; the connector can retry automatically. Option D is wrong because the connector itself can resolve DNS; there is no separate proxy configuration inside the connector (but proxy can be configured via policy).
What should I do if I get this 350-701 question wrong?
Identify which 350-701 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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