- A
AWS Basic Support
Why wrong: AWS Basic Support does not include a designated Technical Account Manager (TAM) and does not provide a specific response time for critical incidents. It only offers access to documentation, whitepapers, and limited support for account and billing questions.
- B
AWS Developer Support
Why wrong: AWS Developer Support does not include a Technical Account Manager (TAM). It provides email access during business hours with a 12-hour response time for system impaired issues, but not the 15-minute response for critical incidents required by the company.
- C
AWS Business Support
Why wrong: AWS Business Support offers a 1-hour response time for business-critical incidents but does not include a designated Technical Account Manager (TAM). The company explicitly needs a TAM for proactive cost optimization, which is not provided under Business Support.
- D
AWS Enterprise Support
AWS Enterprise Support includes a dedicated Technical Account Manager (TAM) who provides proactive guidance, including cost optimization, and offers a 15-minute response time for business-critical incidents. This matches all the company's requirements.
Quick Answer
The answer is AWS Enterprise Support. This plan is the correct choice because it is the only AWS Support tier that includes a designated Technical Account Manager (TAM) for proactive, ongoing cost optimization guidance, and it guarantees a 15-minute response time for critical production incidents. The company’s monthly spend of over $75,000 and its need for expert-led, continuous cost reviews align precisely with Enterprise-level features, where the TAM conducts regular business reviews and cost optimization workshops. On the AWS Certified Cloud Practitioner CLF-C02 exam, this question tests your ability to match specific business requirements—like a dedicated TAM and a 15-minute critical response—to the correct support plan, with a common trap being the Business Support plan, which offers a 15-minute response but lacks a designated TAM. Memory tip: think “Enterprise = Expert TAM + 15-minute Emergency.”
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company spends over $75,000 per month on AWS services and needs ongoing, proactive cost optimization guidance from a designated AWS expert. The company also requires a 15-minute response time for their most critical production incidents. Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Enterprise Support
AWS Enterprise Support is the correct choice because it provides a designated Technical Account Manager (TAM) for proactive cost optimization guidance and a 15-minute response time for critical production incidents. The company's monthly spend of over $75,000 and need for ongoing, expert-led cost optimization align with the Enterprise-level support features, which include a TAM who conducts regular business reviews and cost optimization workshops.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support does not include a designated Technical Account Manager (TAM) and does not provide a specific response time for critical incidents. It only offers access to documentation, whitepapers, and limited support for account and billing questions.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support does not include a Technical Account Manager (TAM). It provides email access during business hours with a 12-hour response time for system impaired issues, but not the 15-minute response for critical incidents required by the company.
- ✗
AWS Business Support
Why it's wrong here
AWS Business Support offers a 1-hour response time for business-critical incidents but does not include a designated Technical Account Manager (TAM). The company explicitly needs a TAM for proactive cost optimization, which is not provided under Business Support.
- ✓
AWS Enterprise Support
Why this is correct
AWS Enterprise Support includes a dedicated Technical Account Manager (TAM) who provides proactive guidance, including cost optimization, and offers a 15-minute response time for business-critical incidents. This matches all the company's requirements.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the 1-hour response time of Business Support with the 15-minute response time of Enterprise Support, and overlook the requirement for a designated expert (TAM) which is only available in Enterprise Support.
Detailed technical explanation
How to think about this question
AWS Enterprise Support includes a designated Technical Account Manager (TAM) who provides proactive guidance, cost optimization, and operational best practices through regular business reviews. The 15-minute response time for critical incidents is achieved via AWS Support's infrastructure, which uses automated escalation and dedicated support engineers to ensure rapid resolution. In real-world scenarios, companies with high monthly spends often leverage Enterprise Support to reduce costs through reserved instance recommendations, savings plans, and right-sizing analysis provided by the TAM.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Enterprise Support — AWS Enterprise Support is the correct choice because it provides a designated Technical Account Manager (TAM) for proactive cost optimization guidance and a 15-minute response time for critical production incidents. The company's monthly spend of over $75,000 and need for ongoing, expert-led cost optimization align with the Enterprise-level support features, which include a TAM who conducts regular business reviews and cost optimization workshops.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
1 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company runs a production workload on AWS and needs technical support that includes phone and email access with a response time of less than 1 hour for critical system failures. The company also wants architectural guidance for cost optimization and performance improvement. The company currently has an AWS account with the Basic Support plan. Which AWS Support plan should the company choose to meet these requirements at the most cost-effective price?
medium- A.Basic Support
- B.Developer Support
- ✓ C.Business Support
- D.Enterprise Support
Why C: The Business Support plan is the most cost-effective option that provides phone and email support with a response time of under 1 hour for critical system failures, along with architectural guidance for cost optimization and performance improvement. The Basic and Developer plans lack phone support and the required response time SLA, while the Enterprise plan offers additional features (e.g., a Technical Account Manager) that are not needed here, making it more expensive than necessary.
Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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