- A
Developer
Why wrong: The Developer Support plan does not include a Technical Account Manager (TAM) and provides a 12-hour response time for production system down cases, which does not meet the 15-minute requirement.
- B
Business
Why wrong: The Business Support plan does not include a Technical Account Manager (TAM). It provides a 1-hour response time for production system down cases, which is slower than the required 15 minutes.
- C
Enterprise On-Ramp
Why wrong: The Enterprise On-Ramp Support plan includes a Technical Account Manager (TAM) but provides a 30-minute response time for production system down cases. This is faster than Business but still does not meet the 15-minute requirement.
- D
Enterprise
The Enterprise Support plan is the only plan that includes a designated Technical Account Manager (TAM) and provides a 15-minute response time for production system down cases, meeting all stated requirements.
Quick Answer
The answer is the Enterprise support plan. This is correct because the Enterprise plan is the only AWS Support tier that includes a designated Technical Account Manager (TAM) and guarantees a 15-minute response time for production system down cases, meeting the highest level of support required for mission-critical workloads. On the AWS Certified Cloud Practitioner CLF-C02 exam, this question tests your ability to match specific support features to the correct plan, often appearing as a scenario where you must distinguish Enterprise from Business or Developer plans. A common trap is confusing the 15-minute response for critical cases with the Business plan’s 1-hour response for impaired systems. Remember the memory tip: “Enterprise is the only plan with a TAM and a 15-minute critical response—think ‘TAM 15’ for top-tier support.”
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company is deploying a mission-critical application on AWS. The application requires the highest level of support available, including a designated Technical Account Manager (TAM) and a response time of 15 minutes or less for production system down cases. Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Enterprise
The Enterprise support plan is the only AWS Support plan that includes a designated Technical Account Manager (TAM) and a 15-minute response time for production system down cases. The company's requirement for the highest level of support with these specific features directly maps to the Enterprise plan, which is designed for mission-critical workloads.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Developer
Why it's wrong here
The Developer Support plan does not include a Technical Account Manager (TAM) and provides a 12-hour response time for production system down cases, which does not meet the 15-minute requirement.
- ✗
Business
Why it's wrong here
The Business Support plan does not include a Technical Account Manager (TAM). It provides a 1-hour response time for production system down cases, which is slower than the required 15 minutes.
- ✗
Enterprise On-Ramp
Why it's wrong here
The Enterprise On-Ramp Support plan includes a Technical Account Manager (TAM) but provides a 30-minute response time for production system down cases. This is faster than Business but still does not meet the 15-minute requirement.
- ✓
Enterprise
Why this is correct
The Enterprise Support plan is the only plan that includes a designated Technical Account Manager (TAM) and provides a 15-minute response time for production system down cases, meeting all stated requirements.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse the Enterprise On-Ramp plan (which includes a TAM but has a 30-minute response time) with the full Enterprise plan (which has a 15-minute response time), overlooking the specific response time requirement in the question.
Detailed technical explanation
How to think about this question
The Enterprise plan provides a 15-minute response time for production system down (critical case severity) through AWS Support's severity-level routing, where critical cases are escalated to senior engineers. The designated TAM proactively monitors the customer's environment, provides architectural guidance, and conducts business reviews, which is essential for mission-critical applications requiring continuous optimization and rapid incident resolution.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enterprise — The Enterprise support plan is the only AWS Support plan that includes a designated Technical Account Manager (TAM) and a 15-minute response time for production system down cases. The company's requirement for the highest level of support with these specific features directly maps to the Enterprise plan, which is designed for mission-critical workloads.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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