- A
AWS Business Support
Why wrong: Business Support includes full Trusted Advisor checks, but the response time for critical cases is under 1 hour for production system down, not under 15 minutes. The CTO requires a response time under 15 minutes, so Business does not satisfy that requirement.
- B
AWS Developer Support
Why wrong: Developer Support does not provide the full set of Trusted Advisor checks; it only offers core checks. Response times are under 12 hours for general guidance and under 12 hours for system impaired, which is far too slow for critical impairments.
- C
AWS Enterprise Support
Enterprise Support provides the full set of Trusted Advisor checks (including cost optimization and performance) and guarantees a response time of under 15 minutes for critical business-impairing issues. This plan meets both requirements stated by the CTO.
- D
AWS Basic Support
Why wrong: Basic Support includes only a subset of Trusted Advisor checks (service limits and security groups) and does not offer any response time guarantees for technical support cases. It cannot fulfill either requirement.
Quick Answer
The answer is AWS Enterprise Support. This is the correct choice because it is the only AWS Support plan that provides the complete set of Trusted Advisor checks, including those for cost optimization and performance, while also guaranteeing a response time of less than 15 minutes for critical business-impairing issues. The Business Support plan offers a 15-minute critical response time but only includes core Trusted Advisor checks, not the full suite, and the Developer plan lacks both. On the AWS Certified Cloud Practitioner CLF-C02 exam, this question tests your understanding of how support tiers map to specific features, often using the trap that Business Support’s 15-minute SLA seems sufficient but fails on the full Trusted Advisor checks requirement. A useful memory tip: think “Enterprise = Everything,” meaning both the full set of checks and the fastest critical response time.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company currently uses the AWS Basic Support plan. The CTO wants to access the complete set of AWS Trusted Advisor checks, including those related to cost optimization and performance. Additionally, the CTO requires a guaranteed response time of less than 15 minutes for critical business-impairing issues. Which AWS Support plan should the company choose to meet all of these requirements?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Enterprise Support
The AWS Enterprise Support plan is the only plan that provides access to the complete set of AWS Trusted Advisor checks, including cost optimization and performance checks, along with a guaranteed response time of less than 15 minutes for critical business-impairing issues. The Business Support plan offers a 15-minute response time for critical issues but only includes core Trusted Advisor checks, not the full set. The Developer Support plan lacks both the full Trusted Advisor checks and the critical response time guarantee.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Business Support
Why it's wrong here
Business Support includes full Trusted Advisor checks, but the response time for critical cases is under 1 hour for production system down, not under 15 minutes. The CTO requires a response time under 15 minutes, so Business does not satisfy that requirement.
- ✗
AWS Developer Support
Why it's wrong here
Developer Support does not provide the full set of Trusted Advisor checks; it only offers core checks. Response times are under 12 hours for general guidance and under 12 hours for system impaired, which is far too slow for critical impairments.
- ✓
AWS Enterprise Support
Why this is correct
Enterprise Support provides the full set of Trusted Advisor checks (including cost optimization and performance) and guarantees a response time of under 15 minutes for critical business-impairing issues. This plan meets both requirements stated by the CTO.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
AWS Basic Support
Why it's wrong here
Basic Support includes only a subset of Trusted Advisor checks (service limits and security groups) and does not offer any response time guarantees for technical support cases. It cannot fulfill either requirement.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often assume AWS Business Support includes the complete Trusted Advisor checks because it offers a 15-minute critical response time, but the full check set is exclusive to Enterprise Support.
Detailed technical explanation
How to think about this question
AWS Trusted Advisor evaluates your environment against AWS best practices across five categories: cost optimization, performance, security, fault tolerance, and service limits. The full set of checks (over 100) is only available with Enterprise Support, while Business Support provides a subset (approximately 50 checks). The 15-minute response time for critical issues under Enterprise Support is defined as a 'production system down' severity level, with a dedicated Technical Account Manager (TAM) providing proactive guidance.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
- →
Billing, Pricing, and Support — study guide chapter
Learn the concepts, then practise the questions
- →
Billing, Pricing, and Support practice questions
Targeted practice on this topic area only
- →
All CLF-C02 questions
1,024 questions across all exam domains
- →
AWS Certified Cloud Practitioner CLF-C02 study guide
Full concept coverage aligned to exam objectives
- →
CLF-C02 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Related CLF-C02 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Cloud Concepts practice questions
Practise CLF-C02 questions linked to Cloud Concepts.
Security and Compliance practice questions
Practise CLF-C02 questions linked to Security and Compliance.
Cloud Technology and Services practice questions
Practise CLF-C02 questions linked to Cloud Technology and Services.
Billing, Pricing, and Support practice questions
Practise CLF-C02 questions linked to Billing, Pricing, and Support.
AWS shared responsibility model practice questions
Practise CLF-C02 questions linked to AWS shared responsibility model.
AWS IAM practice questions
Practise CLF-C02 questions linked to AWS IAM.
AWS pricing practice questions
Practise CLF-C02 questions linked to AWS pricing.
AWS support plans practice questions
Practise CLF-C02 questions linked to AWS support plans.
AWS S3 practice questions
Practise CLF-C02 questions linked to AWS S3.
AWS EC2 practice questions
Practise CLF-C02 questions linked to AWS EC2.
Practice this exam
Start a free CLF-C02 practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Enterprise Support — The AWS Enterprise Support plan is the only plan that provides access to the complete set of AWS Trusted Advisor checks, including cost optimization and performance checks, along with a guaranteed response time of less than 15 minutes for critical business-impairing issues. The Business Support plan offers a 15-minute response time for critical issues but only includes core Trusted Advisor checks, not the full set. The Developer Support plan lacks both the full Trusted Advisor checks and the critical response time guarantee.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Keep practising
More CLF-C02 practice questions
- A company publishes a message each time a new product is added to its catalogue. Three services need to receive this mes…
- A media company stores frequently accessed video thumbnails in Amazon S3. The thumbnails are read multiple times every d…
- A company needs a service to translate domain names (like www.example.com) into IP addresses, check the health of their…
- A startup runs an application on AWS and receives a monthly bill that charges exactly for the number of compute hours us…
- A financial institution runs its core banking application on-premises due to regulatory requirements. It has connected i…
- A company wants to run a MySQL database in AWS without managing database software installation, applying patches, settin…
Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.