- A
Business Support
Why wrong: Business Support provides 24/7 break-fix support with 1-hour response — Incident Detection and Response is an Enterprise-level add-on.
- B
Developer Support
Why wrong: Developer Support provides business-hours guidance — proactive incident management is not available at this tier.
- C
Enterprise Support
Incident Detection and Response is an add-on available to Enterprise Support customers, providing proactive monitoring and AWS-initiated response before customers notice issues.
- D
Enterprise On-Ramp
Why wrong: Enterprise On-Ramp provides pooled TAM access and faster response times but doesn't include the full Incident Detection and Response add-on available with Enterprise Support.
Question 504 of 1,024
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which AWS support plan includes access to AWS Incident Detection and Response as an add-on service for proactive incident management?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enterprise Support
AWS Incident Detection and Response is an add-on service that provides proactive incident management, including 24/7 monitoring and response from the AWS Support team. This service is only available as an add-on to the Enterprise Support plan, which offers the highest level of support with a Technical Account Manager (TAM) and proactive guidance. The Enterprise Support plan is designed for large-scale, mission-critical workloads that require rapid incident response and continuous operational improvement.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Business Support
Why it's wrong here
Business Support provides 24/7 break-fix support with 1-hour response — Incident Detection and Response is an Enterprise-level add-on.
- ✗
Developer Support
Why it's wrong here
Developer Support provides business-hours guidance — proactive incident management is not available at this tier.
- ✓
Enterprise Support
Why this is correct
Incident Detection and Response is an add-on available to Enterprise Support customers, providing proactive monitoring and AWS-initiated response before customers notice issues.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Enterprise On-Ramp
Why it's wrong here
Enterprise On-Ramp provides pooled TAM access and faster response times but doesn't include the full Incident Detection and Response add-on available with Enterprise Support.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse the Enterprise On-Ramp plan with the full Enterprise plan, assuming it includes all enterprise-level features like Incident Detection and Response, when in fact it is a scaled-down offering without this add-on.
Detailed technical explanation
How to think about this question
AWS Incident Detection and Response leverages automated monitoring and human analysis to detect anomalies and potential incidents in real time, using services like Amazon GuardDuty, AWS CloudTrail, and Amazon CloudWatch. When an incident is detected, the AWS Support team initiates a response within minutes, following predefined runbooks and escalation procedures. This service is particularly critical for regulated industries (e.g., healthcare, finance) where compliance requires documented incident response and rapid remediation to meet SLAs.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Enterprise Support — AWS Incident Detection and Response is an add-on service that provides proactive incident management, including 24/7 monitoring and response from the AWS Support team. This service is only available as an add-on to the Enterprise Support plan, which offers the highest level of support with a Technical Account Manager (TAM) and proactive guidance. The Enterprise Support plan is designed for large-scale, mission-critical workloads that require rapid incident response and continuous operational improvement.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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