- A
AWS Basic Support
Why wrong: AWS Basic Support does not include technical support from AWS engineers and only provides access to documentation, whitepapers, and community forums. It does not offer full Trusted Advisor cost optimization checks.
- B
AWS Developer Support
Why wrong: AWS Developer Support provides technical support but with a response time of up to 12 hours for impaired production systems, which does not meet the requirement of less than one hour. Full Trusted Advisor checks are not included.
- C
AWS Business Support
AWS Business Support offers a response time of less than one hour for production system impaired cases and includes full access to AWS Trusted Advisor best practice checks, including cost optimization recommendations. This meets all stated requirements.
- D
AWS Enterprise Support
Why wrong: AWS Enterprise Support provides a response time of less than 15 minutes for impaired systems and includes Trusted Advisor checks, but it is significantly more expensive and includes a Technical Account Manager (TAM) and other premium features. Since Business Support already meets the requirements at a lower cost, Enterprise Support is not the most appropriate choice.
Quick Answer
The answer is the AWS Business Support plan. This is correct because it guarantees a response time of less than one hour for production system impaired issues, classified as severity level high, and provides full access to AWS Trusted Advisor, including cost optimization recommendations. On the AWS Certified Cloud Practitioner CLF-C02 exam, this question tests your ability to map specific support needs—like rapid response for impaired production workloads and proactive cost advice—to the correct plan tier. A common trap is confusing the Developer plan, which offers only business hours support and limited Trusted Advisor checks, or the Enterprise plan, which is overkill for this requirement. Remember that Business Support bridges the gap between basic operational support and enterprise-level service, making it the go-to for production environments needing fast help and cost insights. Memory tip: “Business means busy production—get help in under an hour and save money with Trusted Advisor.”
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a production web application on Amazon EC2 and Amazon RDS instances. The company's IT team needs technical support from AWS engineers with a guaranteed response time of less than one hour for issues where production systems are impaired. Additionally, the team wants to receive cost optimization recommendations through AWS Trusted Advisor. Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
AWS Business Support
AWS Business Support provides a response time of less than one hour for production system impaired cases (severity level 'high') and includes full access to AWS Trusted Advisor, which offers cost optimization recommendations. This plan meets both the guaranteed response time and the cost optimization requirements specified in the question.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
AWS Basic Support
Why it's wrong here
AWS Basic Support does not include technical support from AWS engineers and only provides access to documentation, whitepapers, and community forums. It does not offer full Trusted Advisor cost optimization checks.
- ✗
AWS Developer Support
Why it's wrong here
AWS Developer Support provides technical support but with a response time of up to 12 hours for impaired production systems, which does not meet the requirement of less than one hour. Full Trusted Advisor checks are not included.
- ✓
AWS Business Support
Why this is correct
AWS Business Support offers a response time of less than one hour for production system impaired cases and includes full access to AWS Trusted Advisor best practice checks, including cost optimization recommendations. This meets all stated requirements.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
AWS Enterprise Support
Why it's wrong here
AWS Enterprise Support provides a response time of less than 15 minutes for impaired systems and includes Trusted Advisor checks, but it is significantly more expensive and includes a Technical Account Manager (TAM) and other premium features. Since Business Support already meets the requirements at a lower cost, Enterprise Support is not the most appropriate choice.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse the response time tiers between Developer (12 hours for impaired systems) and Business (1 hour for impaired systems), or assume that Enterprise Support is required for any production workload, when Business Support fully satisfies the given requirements at a lower cost.
Detailed technical explanation
How to think about this question
AWS Support plans define severity levels with specific response times: Business Support offers a 1-hour response for 'high' severity (production system impaired) and 4 hours for 'normal' severity. Trusted Advisor's full set of checks (over 100) is available only on Business and Enterprise plans, covering cost optimization, performance, security, fault tolerance, and service limits, whereas Basic and Developer plans only see 6 core checks. The choice of plan directly impacts operational SLAs and the depth of proactive recommendations available to the IT team.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Billing, Pricing, and Support — study guide chapter
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: AWS Business Support — AWS Business Support provides a response time of less than one hour for production system impaired cases (severity level 'high') and includes full access to AWS Trusted Advisor, which offers cost optimization recommendations. This plan meets both the guaranteed response time and the cost optimization requirements specified in the question.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
2 more ways this is tested on CLF-C02
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company runs a production web application on Amazon EC2 and Amazon RDS. The internal IT team needs a support plan that provides a guaranteed response time of less than one hour for a production system outage. Additionally, the company wants access to AWS Infrastructure Event Management, which includes guidance from AWS experts during planned events such as product launches or migrations. The company does not require a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
medium- A.Basic Support
- B.Developer Support
- ✓ C.Business Support
- D.Enterprise Support
Why C: The Business Support plan is the correct choice because it provides a guaranteed response time of less than one hour for production system outages (production system impaired) and includes access to AWS Infrastructure Event Management for guidance during planned events. The company does not need a dedicated Technical Account Manager (TAM), which is only available with the Enterprise Support plan, making Business Support the most cost-effective option that meets all stated requirements.
Variation 2. A company runs a production workload on Amazon EC2 and Amazon RDS. The operations team needs technical support with a guaranteed response time of less than 1 hour for critical system issues. They also require access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance recommendations. The company does not want to pay for a dedicated Technical Account Manager (TAM). Which AWS Support plan should the company choose?
medium- A.AWS Basic Support
- B.AWS Developer Support
- ✓ C.AWS Business Support
- D.AWS Enterprise On-Ramp Support
Why C: The AWS Business Support plan provides a guaranteed response time of less than 1 hour for critical system issues and grants access to the full set of AWS Trusted Advisor best practice checks, including cost optimization, security, and fault tolerance. This plan meets the company's requirements without the need for a dedicated Technical Account Manager (TAM), which is only included in higher-tier plans like Enterprise On-Ramp or Enterprise Support.
Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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