- A
Developer Support
Why wrong: The Developer Support plan provides a response time of 12 hours for production issues, which is slower than the required 1-hour response time. It is also not the most cost-effective option that meets the 1-hour requirement.
- B
Business Support
The Business Support plan offers a response time of 1 hour for production system impaired cases, which directly meets the company's requirement. It is the most cost-effective plan that provides this level of support.
- C
Enterprise Support
Why wrong: The Enterprise Support plan provides a 15-minute response time for business-critical systems, which is faster than required. However, it is more expensive than the Business Support plan and is not the most cost-effective option for the 1-hour response time requirement.
- D
Enterprise On-Ramp
Why wrong: The Enterprise On-Ramp plan offers a 30-minute response time for business-critical workloads, which is faster than the 1-hour requirement. It is also more costly than the Business Support plan, making it less cost-effective for this specific need.
CLF-C02 Billing, Pricing, and Support Practice Question
This CLF-C02 practice question tests your understanding of billing, pricing, and support. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company runs a critical production application on AWS. The internal team is unable to resolve intermittent errors that are impacting the application. The company currently has the AWS Basic Support plan and requires access to AWS technical support with a faster response time for production issues. Due to budget constraints, the company wants the most cost-effective support plan that provides a response time of 1 hour for production system impaired cases. Which AWS Support plan should the company choose?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Business Support
The AWS Business Support plan is the most cost-effective option that provides a 1-hour response time for production system impaired cases. The Basic Support plan offers no technical support, while the Developer Support plan only provides a 12-hour response time for impaired systems, which does not meet the requirement. Business Support is the lowest-tier plan that includes 1-hour response for production issues, making it the correct choice.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Developer Support
Why it's wrong here
The Developer Support plan provides a response time of 12 hours for production issues, which is slower than the required 1-hour response time. It is also not the most cost-effective option that meets the 1-hour requirement.
- ✓
Business Support
Why this is correct
The Business Support plan offers a response time of 1 hour for production system impaired cases, which directly meets the company's requirement. It is the most cost-effective plan that provides this level of support.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Enterprise Support
Why it's wrong here
The Enterprise Support plan provides a 15-minute response time for business-critical systems, which is faster than required. However, it is more expensive than the Business Support plan and is not the most cost-effective option for the 1-hour response time requirement.
- ✗
Enterprise On-Ramp
Why it's wrong here
The Enterprise On-Ramp plan offers a 30-minute response time for business-critical workloads, which is faster than the 1-hour requirement. It is also more costly than the Business Support plan, making it less cost-effective for this specific need.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse the Developer Support plan's 12-hour response for production issues with the 1-hour response required, or assume that only Enterprise-level plans offer fast response times, overlooking the Business Support plan as the cost-effective middle ground.
Detailed technical explanation
How to think about this question
AWS Support plans define response times based on severity levels: for production system impaired (severity level 2), Business Support guarantees a 1-hour response, while Developer Support only guarantees 12 hours. The Basic Support plan does not include any technical support access, so it cannot resolve intermittent errors. Choosing Business Support over higher tiers avoids unnecessary costs for features like proactive guidance or infrastructure event management, which are not required for this use case.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A startup's cloud architect reviews their monthly bill and notices costs are higher than expected for a long-running batch job. Switching from on-demand instances to Reserved Instances — or using Spot/Preemptible VMs — can reduce compute costs by up to 72 %. Questions like this test whether you understand the tradeoffs between commitment, flexibility, and cost across cloud pricing models.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Questions learners often ask
What does this CLF-C02 question test?
Billing, Pricing, and Support — This question tests Billing, Pricing, and Support — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Business Support — The AWS Business Support plan is the most cost-effective option that provides a 1-hour response time for production system impaired cases. The Basic Support plan offers no technical support, while the Developer Support plan only provides a 12-hour response time for impaired systems, which does not meet the requirement. Business Support is the lowest-tier plan that includes 1-hour response for production issues, making it the correct choice.
What should I do if I get this CLF-C02 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 11, 2026
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.
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