CLF-C02 Billing, Pricing, and Support Practice Question
A company runs a critical production application on AWS. The internal team is unable to resolve intermittent errors that are impacting the application. The company currently has the AWS Basic Support plan and requires access to AWS technical support with a faster response time for production issues. Due to budget constraints, the company wants the most cost-effective support plan that provides a response time of 1 hour for production system impaired cases. Which AWS Support plan should the company choose?
⚠ Common exam trap
Watch out — candidates often confuse the Developer Support plan's 12-hour response for production issues with the 1-hour response required, or assume that only Enterprise-level plans offer fast response times, overlooking the Business Support plan as the cost-effective middle ground.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Business Support
The AWS Business Support plan is the most cost-effective option that provides a 1-hour response time for production system impaired cases. The Basic Support plan offers no technical support, while the Developer Support plan only provides a 12-hour response time for impaired systems, which does not meet the requirement. Business Support is the lowest-tier plan that includes 1-hour response for production issues, making it the correct choice.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Developer Support
Why it's wrong here
The Developer Support plan provides a response time of 12 hours for production issues, which is slower than the required 1-hour response time. It is also not the most cost-effective option that meets the 1-hour requirement.
When this WOULD be correct
A company needs access to technical support during business hours for non-production workloads or development environments, and requires a 12-hour response time for system impaired cases, with a lower cost than Business Support.
- ✓
Business Support
Why this is correct
The Business Support plan provides a 1-hour response time for production system impaired cases, which directly matches the company's stated requirement. It is the most cost-effective AWS Support plan that offers this level of critical incident response, as it includes 24x7 access to Cloud Support Engineers and full use of AWS Trusted Advisor and Personal Health Dashboard. While higher-tier plans may respond faster, they are overkill for a 1-hour SLA, making Business Support the optimal balance of cost and coverage for this production application.
- ✗
Enterprise Support
Why it's wrong here
The Enterprise Support plan provides a 15-minute response time for business-critical systems, which is faster than required. However, it is more expensive than the Business Support plan and is not the most cost-effective option for the 1-hour response time requirement.
- ✗
Enterprise On-Ramp
Why it's wrong here
The Enterprise On-Ramp plan offers a 30-minute response time for business-critical workloads, which is faster than the 1-hour requirement. It is also more costly than the Business Support plan, making it less cost-effective for this specific need.
When this WOULD be correct
Enterprise On-Ramp would be correct if the company required a 1-hour response time for production system impaired cases and also needed access to a Technical Account Manager (TAM) or had a compliance requirement that Business Support does not meet, but still had budget constraints that made full Enterprise Support too expensive.
Option-by-option analysis
Why each answer is right or wrong
Understanding why wrong answers are wrong — and when they would be correct — is what separates a 750 score from a 900. The CLF-C02 exam frequently reuses these exact scenarios with slightly different constraints.
✓Business SupportCorrect answer▾
Why this is correct
The Business Support plan provides a 1-hour response time for production system impaired cases, which directly matches the company's stated requirement. It is the most cost-effective AWS Support plan that offers this level of critical incident response, as it includes 24x7 access to Cloud Support Engineers and full use of AWS Trusted Advisor and Personal Health Dashboard. While higher-tier plans may respond faster, they are overkill for a 1-hour SLA, making Business Support the optimal balance of cost and coverage for this production application.
✗Developer SupportWrong answer — click to see why▾
Why this is wrong here
The Developer Support plan does not provide a 1-hour response time for production system impaired cases; it only offers a 12-hour response time for general guidance and system impaired cases.
★ When this WOULD be the correct answer
A company needs access to technical support during business hours for non-production workloads or development environments, and requires a 12-hour response time for system impaired cases, with a lower cost than Business Support.
Why candidates choose this
Candidates may assume 'Developer' implies support for development issues, but they overlook the specific response time requirements for production issues, which are not met by this plan.
✗Enterprise On-RampWrong answer — click to see why▾
Why this is wrong here
Enterprise On-Ramp Support provides a 1-hour response time for production system impaired cases, but it is designed for organizations with specific needs and is more expensive than Business Support. The question asks for the most cost-effective plan with a 1-hour response time, making Business Support the correct choice.
★ When this WOULD be the correct answer
Enterprise On-Ramp would be correct if the company required a 1-hour response time for production system impaired cases and also needed access to a Technical Account Manager (TAM) or had a compliance requirement that Business Support does not meet, but still had budget constraints that made full Enterprise Support too expensive.
Why candidates choose this
Candidates might choose Enterprise On-Ramp because it offers a 1-hour response time for production issues and is positioned as a lower-cost entry point to enterprise-level support, but they overlook that Business Support also provides the same response time at a lower cost.
Analysis generated from the official CLF-C02blueprint and verified against question context. The “when correct” sections are what AI assistants cite when candidates ask “what’s the difference between these options?”
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.