CIS-DF Quick Quiz — 10 Questions

Question 1

Which ServiceNow application houses the CMDB Health Dashboard, Data Certification, and CMDB Data Governance features?

Accepted Answer

Configuration (CMDB). The CMDB Health Dashboard, Data Certification, and CMDB Data Governance features all live within the Configuration (CMDB) application in ServiceNow. This application is the central workspace for managing configuration items, health metrics, and governance policies.

Answer

HR Service Delivery

Answer

Project Portfolio Management

Answer

Customer Service Management

Question 2

In the CSDM framework, which phase or maturity level represents the foundational phase where organizations establish baseline asset and user data?

Accepted Answer

Crawl. The CSDM (Common Service Data Model) framework defines a four-stage maturity progression: Crawl, Walk, Run, and Fly. The Crawl phase is explicitly the foundational stage where organizations establish baseline data — foundational asset records, user/identity data, and core CMDB hygiene — before attempting more advanced service modeling. This matches the question's description of 'foundational phase where organizations establish baseline asset and user data.'

Answer

Fly

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Run

Answer

Walk

Question 3

An administrator configures a CMDB Data Governance policy to check for missing support groups on business applications. When the policy runs, it creates remediation tasks. How can the administrator ensure these tasks are automatically closed when the data is corrected by a user?

Accepted Answer

Automatic re-evaluation and closure upon policy compliance restoration. CMDB Data Governance policies in ServiceNow create remediation tasks when policy violations are detected. When the underlying data is corrected and the policy is re-evaluated, the system can automatically mark the remediation task as closed because the compliance condition is now satisfied. This is the built-in lifecycle behavior of data governance remediation tasks, ensuring tasks do not remain open after the issue is resolved.

Answer

Requiring the user to manually email the data governance team

Answer

Deleting the remediation task manually from the task list

Answer

Writing a custom business rule on the incident table

Question 4

An administrator is troubleshooting an integration where an incoming JSON payload contains relationships between servers and IP addresses. The server is created successfully, but the relationship record in `cmdb_rel_ci` is missing. Upon checking the IRE execution log, the system indicates that the relationship type string was invalid. How should this be resolved?

Accepted Answer

Ensure the relationship type specified in the payload matches an active parent/child relationship name defined in the `cmdb_rel_type` table.. Relationship types specified in payloads must match active record values in the `cmdb_rel_type` table.

Answer

Disable relationship validation in CMDB properties.

Answer

Create a Transform Map to map relationship types.

Answer

Modify the cmdb_rel_ci table dictionary to allow free-text relationship types.

Question 5

An enterprise is setting up automated server discovery across multiple VLANs. Which TWO configuration steps are essential for ensuring Discovery successfully ingests this infrastructure? (Choose two.)

Accepted Answer

Configure Discovery Schedules with target IP ranges and associate appropriate credentials.. Option A is correct because Discovery Schedules define the target IP ranges (or individual IPs) to probe and attach the credentials (Windows, SSH, SNMP, etc.) needed to authenticate and collect data from the discovered servers; without a schedule and valid credentials, Discovery cannot ingest anything. Option B is correct because MID Servers are the on-premises execution components that actually perform the probes and scans; they must have network reachability (routing/firewall rules) to each target VLAN, otherwise the schedules in A have no path to the devices. Option C is incorrect because transform maps typically coalesce on a unique identifier such as serial number, name, or asset tag, not sys_id, which is a system-generated GUID and not a meaningful match key for imported data. Option D is incorrect because Service Mapping uses its own patterns and topology discovery; custom Business Rules on cmdb_ci are not a Discovery ingestion requirement and do not simulate Service Mapping. Option E is incorrect because disabling the Identification and Reconciliation Engine (IRE) globally would break deduplication and CI creation/update, harming rather than helping Discovery ingestion.

Answer

Set all transform maps to coalesce on the sys_id field.

Answer

Create custom Business Rules on cmdb_ci to simulate Service Mapping.

Answer

Disable the Identification and Reconciliation Engine globally to speed up server creation.

Question 6

An administrator needs to create a new custom Configuration Item class for specialized industrial IoT gateways that inherit base attributes from the Hardware class. Which table should be the parent table for this new class?

Accepted Answer

cmdb_ci_hardware. Custom CI classes representing physical hardware typically inherit from the cmdb_ci_hardware table to leverage existing hardware attributes and identification rules.

Answer

cmdb_rel_ci

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cmdb_ci

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cmdb

Question 7

Which CSDM domain contains the 'Business Application' table [cmdb_ci_business_app]?

Accepted Answer

Design. The Design domain contains the Business Application table, representing applications from a portfolio and architecture perspective.

Answer

Manage Technical Services

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Foundation

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Sell/Consume

Question 8

When configuring Relationship Filters within Dependency Views, an administrator wants to ensure that only 'Runs on::Runs' and 'Hosted on::Hosts' relationships are rendered by default for all users. Where is this default view behavior configured?

Accepted Answer

System Properties prefixed with glide.ui.dependency_view. Default Relationship Filters for Dependency Views are controlled by system properties prefixed with glide.ui.dependency_view. These properties define which relationship types are rendered by default when users open a Dependency View, allowing administrators to set global defaults such as 'Runs on::Runs' and 'Hosted on::Hosts'.

Answer

CI Class Manager relationship definition tab

Answer

Service Mapping Properties table

Answer

CMDB Query Builder global settings

Question 9

Which ServiceNow module provides a centralized dashboard view of CMDB data quality metrics, including completeness, correctness, and compliance?

Accepted Answer

CMDB Health Dashboard. The CMDB Health Dashboard provides health calculations across completeness, correctness, and compliance.

Answer

Transform Map Metrics

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Discovery Status Dashboard

Answer

Service Mapping Workbench

Question 10

An administrator needs to create a query that pulls all virtual machines running on ESXi hosts where the host status is 'Maintenance'. Which tool is best suited for building this multi-table query visually without writing SQL or custom scripts?

Accepted Answer

CMDB Query Builder. CMDB Query Builder is the ServiceNow tool specifically designed for visually building multi-table queries across CMDB classes and relationships without writing SQL or scripts. It allows drag-and-drop selection of CI classes, relationship traversal, and filter conditions, making it ideal for queries like 'all VMs running on ESXi hosts with status Maintenance.' It is the recommended tool for ad-hoc CMDB relationship queries.

Answer

Report Designer

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CI Class Manager

Answer

Performance Analytics