CIS-DF Practice Questions 2 — 50 Questions

Question 1

Which TWO user roles are typically associated with managing and reviewing CMDB Health and Governance dashboards? (Choose two.)

Accepted Answer

sn_cmdb_admin. CMDB health and governance management requires administrative or specialized read roles tailored to CMDB health oversight.

Answer

itil

Answer

survey_admin

Answer

approval_user

Question 2

Which TWO of the following represent valid types of Application Services that can be deployed in ServiceNow?

Accepted Answer

Manual Application Service. Application Services can be created as Manual or Dynamic CI Group types.

Answer

Hardware Application Service

Answer

Foundation Application Service

Answer

Portfolio Application Service

Question 3

What is the primary role of a 'Data Owner' in the context of ServiceNow CMDB governance?

Accepted Answer

Accountability for the accuracy, completeness, and quality of data within their assigned CI domain. Data owners are accountable for the accuracy, completeness, and governance of their assigned CI portfolios.

Answer

Approving financial balance sheets for the enterprise

Answer

Configuring network switch routing tables

Answer

Writing custom Java code for MID server extensions

Question 4

An administrator needs to configure a Data Certification schedule to ensure that Application owners review their respective records quarterly. Which module is used to set up these recurring certification campaigns?

Accepted Answer

Data Certification > Certification Definitions. Data Certification templates and schedules are configured under the Data Certification application menus to assign review tasks to designated owners.

Answer

Configuration > Governance > Audits

Answer

CMDB Health > Certification Rules

Answer

Service Level Management > Certification

Question 5

An administrator needs to understand where a newly discovered database instance CI's attributes are stored across the CMDB table hierarchy. Which table represents the base class for all Configuration Items in ServiceNow?

Accepted Answer

cmdb. The base class for all CIs in the CMDB is cmdb, which contains core attributes inherited by all child classes.

Answer

cmdb_rel_ci

Answer

sys_object

Answer

cmdb_ci

Question 6

An enterprise has multiple disjointed data sources feeding network gear into the CMDB. Source A provides high-accuracy IP data, while Source B provides high-accuracy serial numbers. However, their discovery source names differ slightly in casing and format across jobs. How does the IRE handle discovery source strings during reconciliation?

Accepted Answer

Discovery source strings are case-sensitive and must be standardized; inconsistent naming causes the IRE to treat them as distinct data sources, bypassing intended precedence rules.. Discovery source names must be registered in the sys_object_source or cmdb_sync_v2 framework properly, and matching is case-sensitive or managed through standardized discovery source entries.

Answer

The IRE maps discovery sources based on IP address ranges rather than the discovery source string.

Answer

The IRE automatically normalizes all discovery source strings to lowercase and strips special characters.

Answer

Discovery source names only affect reporting and have no impact on IRE reconciliation behavior.

Question 7

Which dashboard component in the CMDB Health Dashboard displays the ratio of CIs that have missing mandatory attributes?

Accepted Answer

Completeness Score Widget. The Completeness score gauge displays the percentage of CIs meeting completeness criteria, including missing mandatory attributes.

Answer

Correctness Duplicate Widget

Answer

Orphaned CI Widget

Answer

Compliance Audit Widget

Question 8

Which TWO benefits are gained by scheduling regular Data Certification campaigns in a mature CMDB? (Choose two.)

Accepted Answer

Maintaining audit readiness and proving data governance compliance. Regular data certification campaigns ensure continuous data validation by accountable owners and help maintain high data hygiene.

Answer

Replacing the need for the Identification and Reconciliation Engine (IRE)

Answer

Automatically generating physical network router configurations

Answer

Automatically resolving all IT service desk P1 incidents

Question 9

Which module provides a centralized reporting interface specifically for monitoring CMDB data quality scores across Completeness, Correctness, and Compliance?

Accepted Answer

CMDB Health Dashboard. The CMDB Health Dashboard is the primary built-in module for monitoring CMDB data quality metrics.

Answer

CSDM Workspace

Answer

Performance Analytics Hub

Answer

CMDB Dashboard in Service Operations Workspace

Question 10

Which dashboard provides visibility into how well an organization's data aligns with the Common Service Data Model (CSDM) across foundations, design, manage technical services, and sell/consume?

Accepted Answer

CSDM Data Foundations Dashboard. The CSDM Data Foundations Dashboard measures alignment with CSDM stages.

Answer

Service Portfolio Management Dashboard

Answer

CMDB Health Dashboard

Answer

ITOM Visibility Dashboard

Question 11

A team wants to exclude test and lab servers from being evaluated by strict production CMDB Health completeness rules. What is the best practice method to handle this in ServiceNow?

Accepted Answer

Configure CMDB Health Inclusion Rules. CMDB Health inclusion rules or filters can be configured to target specific classes or subsets of CIs, excluding non-production environments from production scoring.

Answer

Modify the baseline system properties to ignore completeness globally

Answer

Delete the test server CIs from the CMDB

Answer

Turn off Discovery for the test network

Question 12

An organization wants to configure CMDB Data Governance remediation tasks so that when a completeness policy fails for a high-priority server, a task is automatically assigned to the data owner. Where are these remediation workflows and task generation parameters configured?

Accepted Answer

CMDB Data Governance > Policies. CMDB Data Governance policies are tied to remediation rules that dictate how remediation tasks are created, assigned, and managed upon policy violation.

Answer

CMDB Health > Dashboard Settings

Answer

Data Certification > Definitions

Answer

System Policy > Rules > Data Policy

Question 13

Your organization wants to map a complex application architecture where three distinct Business Applications feed data into a central data warehouse Application Service. According to CSDM best practices, how should Business Applications relate to Application Services in data-sharing pipelines?

Accepted Answer

Business Applications represent the portfolio software, while Application Services represent the deployed data pipeline instances connected via integration relationships.. Business Applications represent portfolio software entries, and Application Services represent the deployed instances that consume or share data via integration relationships.

Answer

Data pipelines must be modeled as Business Capabilities in the Foundation domain.

Answer

Business Applications must be deleted and replaced entirely by Incident records.

Answer

Application Services cannot participate in data integration mapping.

Question 14

Which TWO practices represent effective CMDB governance strategies for maintaining data quality? (Choose two.)

Accepted Answer

Assigning clear data ownership (Managed by / Support Group) for every CI class. Effective CMDB governance relies on defining clear data ownership and automating remediation workflows for non-compliant records.

Answer

Allowing any authenticated user to modify production CI configurations without restriction

Answer

Relying entirely on end-users to manually update all server attributes via service portal requests

Answer

Disabling all audit logging to improve table insert performance

Question 15

A company implements a policy where department heads must review their server assets every six months. Which module supports scheduling this periodic verification campaign?

Accepted Answer

Data Certification > Certification Schedules. Data Certification schedules and campaigns enable periodic review cycles by designated reviewers.

Answer

Service Portfolio > Reviews

Answer

Governance, Risk, and Compliance > Periodic Audits

Answer

CMDB Health > Review Schedules

Question 16

An auditor requires proof that all discovered Linux servers have a validated business justification attribute. The team uses CMDB Data Governance to enforce this. How can the administrator prove to the auditor that the policy is actively running and enforcing this rule?

Accepted Answer

Show the CMDB Data Governance Policy execution history and generated remediation task metrics. Compliance reports and execution logs within CMDB Data Governance show the history of policy runs, pass/fail counts, and generated tasks.

Answer

Provide a screenshot of the Discovery Schedule configuration

Answer

Export the entire sys_audit table to CSV

Answer

Display the baseline CI Class Manager JSON payload definition

Question 17

An auditor requests evidence that all critical databases have an identified support group. Which built-in CMDB feature allows an administrator to quickly run an on-demand check for this specific completeness rule without waiting for scheduled dashboard refreshes?

Accepted Answer

Run Policy evaluation from CMDB Data Governance. CMDB Data Governance allows administrators to run policy evaluations on-demand to immediately assess data compliance.

Answer

Run a background script using GlideRecord

Answer

Export the cmdb_ci table to Excel and filter manually

Answer

Execute a Full Discovery Scan

Question 18

An administrator notices that the CMDB Health background jobs are running during peak business hours and impacting performance. Where can the schedule for CMDB Health metric calculations be modified?

Accepted Answer

System Definition > Scheduled Jobs (searching for CMDB Health jobs). CMDB Health scheduled jobs (such as CMDB Health - Correctness, Completeness, Compliance) are managed via System Scheduler scheduled jobs.

Answer

Discovery Schedules > CMDB Health

Answer

CMDB Health Dashboard > Schedule Settings

Answer

Data Governance > Job Execution

Question 19

An organization wants to ensure that no duplicate CIs are ever inserted into the cmdb_ci table by API integrations or manual imports. Which ServiceNow engine natively enforces this governance rule?

Accepted Answer

Identification and Reconciliation Engine (IRE). The Identification and Reconciliation Engine (IRE) enforces uniqueness and identification rules to prevent duplicates.

Answer

Data Policy Enforcement Engine

Answer

CMDB Health Duplicate Engine

Answer

Transform Map Unique Key matching

Question 20

A CMDB administrator notices that multiple CIs have duplicate records with identical serial numbers due to conflicting integration sources. Which CMDB Health metric evaluates this specific condition?

Accepted Answer

Correctness. The Correctness metric in the CMDB Health dashboard evaluates data anomalies such as duplicate CIs, orphaned CIs, and stale relationships.

Answer

Freshness

Answer

Completeness

Answer

Compliance