CIS-DF Multiple Select — 60 Questions

Question 1

Which TWO tools or features in ServiceNow allow you to investigate and visualize relationships between configuration items? (Choose two.)

Accepted Answer

CMDB Query Builder. Dependency Views and CMDB Query Builder (or Mapping tools) allow relationship visualization. CI Class Manager, Discovery schedules, and System Tables do not provide graphical relationship mapping.

Answer

CI Class Manager

Answer

Discovery Schedule configuration

Answer

System Definition > Tables

Question 2

Which THREE actions occur when a Data Certification task is assigned to a CI owner? (Choose three.)

Accepted Answer

The reviewer can update incorrect attribute values directly from the task interface. Data certification tasks prompt owners to verify record accuracy, update invalid details, and submit their certification response.

Answer

The CI is automatically retired from the database immediately

Answer

A high-priority incident is automatically created for the IT service desk

Question 3

Which TWO configurations can be adjusted within CMDB Health Dashboard metric settings? (Choose two.)

Accepted Answer

Adjusting metric weightings to influence overall health scoring. CMDB Health metric settings allow administrators to enable/disable specific metrics and adjust weightings or thresholds.

Answer

Configuring SMTP email server relay settings

Answer

Defining firewall zone routing rules

Answer

Modifying underlying hardware CPU core clock speeds

Question 4

Which TWO actions can be performed directly from the CMDB Health Dashboard when investigating health metrics? (Choose two.)

Accepted Answer

View remediation tasks associated with data health failures. The CMDB Health Dashboard allows administrators to drill down into failing metric categories and directly view the underlying records or trigger remediation workflows.

Answer

Directly modify core IRE Identification Rules for hardware classes

Answer

Permanently delete all duplicate CIs across the entire enterprise with a single click

Answer

Modify MID Server cluster configurations

Question 5

When configuring the Identification and Reconciliation Engine (IRE) for a complex multi-source data environment, which THREE components or concepts are critical to understand and configure properly? (Choose three.)

Accepted Answer

Identification Rules. IRE relies on Identification Rules for matching, Reconciliation Definitions for precedence, and Payload structure for processing. Dependency views and Transform maps are separate components.

Answer

Standard Legacy Transform Maps without RTE

Answer

Dependency View graphical layout settings

Question 6

Which TWO methods can be used to add a custom attribute to a CI class in ServiceNow? (Choose two.)

Accepted Answer

Using the CI Class Manager by selecting the class and adding the attribute in the Attributes tab.. Custom attributes can be added via the CI Class Manager or through the Dictionary/Tables module (though CI Class Manager is preferred).

Answer

Modifying Discovery patterns via Pattern Designer to store attributes in transient memory.

Answer

Creating a Business Rule with a setDisplayValue script.

Answer

Editing the Form Designer layout for the hardware form.

Question 7

Which TWO core benefits does the CSDM Data Foundations Dashboard provide to an organization? (Choose two.)

Accepted Answer

Identification of orphaned relationships and missing foundational CIs. The CSDM Data Foundations Dashboard helps organizations measure their CSDM implementation maturity and identify structural data gaps.

Answer

Direct control over firewall security policies

Answer

Automated network switch configuration backups

Answer

Real-time patch management compliance scoring

Question 8

Which TWO user roles are typically associated with managing and reviewing CMDB Health and Governance dashboards? (Choose two.)

Accepted Answer

sn_cmdb_admin. CMDB health and governance management requires administrative or specialized read roles tailored to CMDB health oversight.

Answer

itil

Answer

survey_admin

Answer

approval_user

Question 9

Which TWO of the following represent valid types of Application Services that can be deployed in ServiceNow?

Accepted Answer

Manual Application Service. Application Services can be created as Manual or Dynamic CI Group types.

Answer

Hardware Application Service

Answer

Foundation Application Service

Answer

Portfolio Application Service

Question 10

Which TWO benefits are gained by scheduling regular Data Certification campaigns in a mature CMDB? (Choose two.)

Accepted Answer

Maintaining audit readiness and proving data governance compliance. Regular data certification campaigns ensure continuous data validation by accountable owners and help maintain high data hygiene.

Answer

Replacing the need for the Identification and Reconciliation Engine (IRE)

Answer

Automatically generating physical network router configurations

Answer

Automatically resolving all IT service desk P1 incidents

Question 11

Which TWO practices represent effective CMDB governance strategies for maintaining data quality? (Choose two.)

Accepted Answer

Assigning clear data ownership (Managed by / Support Group) for every CI class. Effective CMDB governance relies on defining clear data ownership and automating remediation workflows for non-compliant records.

Answer

Allowing any authenticated user to modify production CI configurations without restriction

Answer

Relying entirely on end-users to manually update all server attributes via service portal requests

Answer

Disabling all audit logging to improve table insert performance

Question 12

Which THREE factors should an administrator consider when configuring CMDB Health Inclusion Rules? (Choose three.)

Accepted Answer

Operational State (e.g., excluding retired or non-operational CIs). Inclusion rules determine which CIs are evaluated by CMDB health metrics, requiring careful consideration of class scope, operational state, and business criticality.

Answer

MID Server cluster membership

Answer

Email notification retry intervals

Question 13

Which TWO of the following capabilities are provided out-of-the-box by the CMDB Health Dashboard? (Choose two.)

Accepted Answer

Tracking duplicate CI counts under Correctness metrics. The CMDB Health Dashboard evaluates Completeness (mandatory fields), Correctness (duplicates and orphans), and Compliance (staleness and audits).

Answer

Executing automated network IP discovery scans

Answer

Designing multi-class CMDB Query Builder reports

Answer

Configuring CI identification and reconciliation rules

Question 14

When configuring and troubleshooting Dependency Views in ServiceNow, which TWO factors directly affect how relationship lines and nodes are displayed between CIs? (Choose two.)

Accepted Answer

Presence of valid records in the cmdb_rel_ci table. Dependency Views rendering is controlled by relationship filters and matching rules defined in map configuration properties and the cmdb_rel_ci table.

Answer

Client-side form layout (UI policies)

Answer

The local browser cache size of the end user

Answer

Discovery schedule polling intervals

Question 15

An administrator is reviewing Discovery results and notices that network switches are successfully discovered, but their associated switch ports are missing. Which TWO factors are most likely responsible for this ingestion gap? (Choose two.)

Accepted Answer

The dependent relationship payload structure for switch ports failed IRE validation or was omitted.. Missing switch ports during discovery can result from pattern configurations, SNMP walk limits, or dependent relationship payloads.

Answer

The cmdb_ci_ip_address table has read-only access enabled for all users.

Answer

Data Source Precedence rules marked switch ports as deprecated.

Answer

Discovery schedules were run outside of business hours.

Question 16

An administrator is reviewing the CMDB Health Dashboard and notices high staleness scores across several server classes. Which TWO of the following data ingestion practices contribute to high CMDB staleness? (Choose two.)

Accepted Answer

Failing to run Discovery or integration updates regularly against active infrastructure.. Staleness occurs when CIs are not updated by discovery sources within defined timeframes, often caused by decommissioned hardware left unmanaged or inactive discovery schedules.

Answer

Using the Identification and Reconciliation Engine for all automated imports.

Answer

Ingesting data exclusively through certified Service Graph Connectors.

Answer

Configuring robust Data Source Precedence rules for all attributes.

Question 17

Which TWO of the following metrics are categorized under the Correctness pillar of the CMDB Health Dashboard? (Choose two.)

Accepted Answer

Duplicate CIs. Correctness metrics on the CMDB Health Dashboard include Duplicate CIs and Orphan CIs.

Answer

CI Staleness (time since last update)

Answer

Service Mapping pattern error count

Answer

Missing mandatory field population

Question 18

An administrator is troubleshooting an integration that uses Robust Transform Engine (RTE) to ingest software licenses. During testing, records are inserted into staging tables, but the RTE fails to push them into the CMDB via the IRE. Which THREE areas should the administrator inspect to diagnose the failure? (Choose three.)

Accepted Answer

CMDB Integration Results / IRE Execution Logs to identify specific payload rejection reasons.. Troubleshooting RTE-to-IRE integrations requires checking RTE data stream mappings, IRE identification rules, and integration error logs.

Answer

The Service Level Agreement (SLA) definition table for expired response times.

Answer

The UI Macro table for broken form decorators.

Question 19

When designing a custom class hierarchy in the CMDB, an architect must adhere to best practices to ensure optimal performance and maintainability. Which TWO of the following practices are recommended when creating and configuring custom CI classes? (Choose two.)

Accepted Answer

Extend from an existing appropriate child class (such as cmdb_ci_server) if the new CI shares those attributes.. Best practices dictate extending from the most specific existing parent class and avoiding unnecessary custom tables when an existing class suffices.

Answer

Extend from the cmdb table directly for every new hardware type to ensure clean table isolation.

Answer

Disable inheritance on all custom classes to improve database query execution speed.

Answer

Create a separate custom relationship table for each new custom CI class to maintain relationship integrity.

Question 20

An architect is reviewing data ingestion methods for the CMDB. Which THREE integration mechanisms natively support or integrate with the Identification and Reconciliation Engine (IRE)? (Choose three.)

Accepted Answer

ServiceNow Discovery. Discovery, ServiceGraph connectors, and RTE/IntegrationHub ETL natively leverage IRE. Standard import sets without RTE and legacy transform maps bypass IRE.

Answer

Manual CSV file import via standard System Import Sets

Answer

Standard Legacy Transform Maps without RTE