CIS-DF Multiple Select — 50 Questions

Question 1

An enterprise is setting up automated server discovery across multiple VLANs. Which TWO configuration steps are essential for ensuring Discovery successfully ingests this infrastructure? (Choose two.)

Accepted Answer

Configure Discovery Schedules with target IP ranges and associate appropriate credentials.. Option A is correct because Discovery Schedules define the target IP ranges (or individual IPs) to probe and attach the credentials (Windows, SSH, SNMP, etc.) needed to authenticate and collect data from the discovered servers; without a schedule and valid credentials, Discovery cannot ingest anything. Option B is correct because MID Servers are the on-premises execution components that actually perform the probes and scans; they must have network reachability (routing/firewall rules) to each target VLAN, otherwise the schedules in A have no path to the devices. Option C is incorrect because transform maps typically coalesce on a unique identifier such as serial number, name, or asset tag, not sys_id, which is a system-generated GUID and not a meaningful match key for imported data. Option D is incorrect because Service Mapping uses its own patterns and topology discovery; custom Business Rules on cmdb_ci are not a Discovery ingestion requirement and do not simulate Service Mapping. Option E is incorrect because disabling the Identification and Reconciliation Engine (IRE) globally would break deduplication and CI creation/update, harming rather than helping Discovery ingestion.

Answer

Set all transform maps to coalesce on the sys_id field.

Answer

Create custom Business Rules on cmdb_ci to simulate Service Mapping.

Answer

Disable the Identification and Reconciliation Engine globally to speed up server creation.

Question 2

Which TWO of the following criteria determine whether an entity belongs in the Foundation domain?

Accepted Answer

It includes core organizational tables like companies, departments, and users.. Option A is correct because the Foundation domain is defined by core organizational tables such as companies, departments, and users, which are shared across many ServiceNow applications and form the basis for organizational modeling. Option B is correct because Foundation data is foundational reference data used across multiple ServiceNow applications, meaning it is not application-specific but rather common data leveraged by many processes. Option C is incorrect because internal technical infrastructure server CIs belong to the Infrastructure domain, not the Foundation domain. Option D is incorrect because consumer-facing catalog offerings are part of the Service Catalog/Offerings domain, not the Foundation domain. Option E is incorrect because deployable runtime software instances are part of the Application/Software domain, not the Foundation domain.

Answer

It represents internal technical infrastructure server CIs.

Answer

It represents consumer-facing catalog offerings.

Answer

It represents deployable runtime software instances.

Question 3

An administrator is preparing to create a new custom CI class hierarchy. Which TWO actions should be performed as best practice during this process? (Choose two.)

Accepted Answer

Extend the most specific existing parent class (e.g., cmdb_ci_hardware) rather than the base cmdb_ci table.. Option C is correct because best practice when building a custom CI class hierarchy is to extend the most specific existing parent class (for example, cmdb_ci_hardware or cmdb_ci_server) so the new class inherits relevant attributes, relationships, and behaviors instead of duplicating them; extending the base cmdb_ci table directly is discouraged because it produces an overly generic class with unnecessary attributes. Option D is correct because every CI class must have identification rules defined in the CI Class Manager so that discovery sources and imports can correctly match and reconcile CIs (using identifiers such as serial number, name, or MAC address) rather than creating duplicates. Option A is wrong because CMDB Health audits should not be disabled globally; they are used to monitor data quality and can be scoped or tuned, but turning them off undermines governance. Option B is wrong because extending the root cmdb table directly is explicitly discouraged as it maximizes irrelevant inherited attributes and breaks class modeling best practices. Option E is wrong because custom relationships should be created as relationship types in the CI Class Manager or via the relationship type dictionary, not by directly editing the cmdb table dictionary, which risks upgrade and integrity issues.

Answer

Disable CMDB Health audits globally before creating the class table.

Answer

Always extend the root cmdb table directly to maximize attribute availability.

Answer

Create custom relationships directly on the cmdb table dictionary.

Question 4

Which THREE of the following maturity phases are recognized in the CSDM framework lifecycle?

Accepted Answer

Run. The CSDM (Common Service Data Model) framework lifecycle recognizes three maturity phases: Crawl (B), Walk (E), and Run (A). Crawl is the initial phase where organizations establish foundational data elements and basic relationships, Walk is the intermediate phase where the model is expanded and refined across domains, and Run is the mature phase where the CSDM is fully adopted, governed, and integrated into operational processes. These three phases describe progressive levels of data-model maturity and adoption, not project or delivery methodologies. Deploy (C) is not a CSDM maturity phase; it is a general ITIL/ITSM release or implementation activity. Sprint (D) is not a CSDM phase either; it is an Agile/Scrum time-boxed iteration term unrelated to the CSDM lifecycle.

Answer

Deploy

Answer

Sprint

Question 5

An organization wants to ingest data into the CMDB using the Robust Transform Engine (RTE). Which TWO of the following capabilities are provided by RTE? (Choose two.)

Accepted Answer

Transforming complex hierarchical JSON or XML payloads into structured tabular data for IRE processing.. The Robust Transform Engine (RTE) is ServiceNow's data-transformation framework used by CMDB integrations and Import Sets to normalize incoming payloads before they reach the Identification and Reconciliation Engine (IRE). Option C is correct because RTE is specifically designed to parse and flatten complex hierarchical JSON or XML structures into the structured, tabular rows that IRE requires for CI identification and reconciliation. Option E is correct because RTE provides a library of transform functions — including string trimming, concatenation, splitting, and regex-based mapping — that can be applied to fields during ingestion to standardize values. Option A is incorrect because authentication and session management for inbound REST calls are handled by the REST API framework, OAuth, and authentication policies, not by RTE. Option B is incorrect because RTE is a transformation layer and does not replace the underlying relational database with an in-memory graph store. Option D is incorrect because RTE only transforms data; it does not create ITSM Change Requests, which would require separate workflow or business-rule logic.

Answer

Managing user authentication sessions for inbound REST API calls.

Answer

Replacing the underlying relational database management system with an in-memory graph store.

Answer

Automatically generating ITSM Change Requests for every ingested CI.

Question 6

Which TWO actions can be performed directly from the CMDB Health Dashboard when investigating health metrics? (Choose two.)

Accepted Answer

View remediation tasks associated with data health failures. Option C is correct because the CMDB Health Dashboard provides access to remediation tasks that are generated for failed health checks, allowing administrators to view and act on the tasks associated with data health failures directly from the dashboard. Option D is correct because the dashboard supports drill-down navigation, enabling users to click into a failing metric (such as completeness) and see the specific CIs that are contributing to the poor score. Option A is incorrect because IRE Identification Rules are configured in the Identification and Reconciliation engine settings, not modified from the CMDB Health Dashboard. Option B is incorrect because bulk permanent deletion of all duplicate CIs across the enterprise is not a one-click action available from the dashboard and would require de-duplication processes and careful review. Option E is incorrect because MID Server cluster configuration is managed in MID Server properties and settings, not from the CMDB Health Dashboard.

Answer

Directly modify core IRE Identification Rules for hardware classes

Answer

Permanently delete all duplicate CIs across the entire enterprise with a single click

Answer

Modify MID Server cluster configurations

Question 7

Which TWO of the following features are associated with Service Mapping visualization and insights? (Choose two.)

Accepted Answer

Traffic connection views showing live network communication flows. Service Mapping provides application topology maps and traffic connection views.

Answer

CMDB Health Dashboard compliance staleness scorecards

Answer

Automated CMDB duplicate CI merging wizards

Answer

CMDB Baseline configuration diff snapshots

Question 8

Which THREE of the following features are supported when configuring and working with CMDB Query Builder? (Choose three.)

Accepted Answer

Saving queries for reuse in operational reporting and data exports. CMDB Query Builder supports multi-class queries, saving query definitions, and exporting resulting datasets.

Answer

Automated merging of duplicate hardware records

Answer

Real-time execution of Service Mapping patterns on demand

Question 9

When designing class hierarchy relationships and investigating class behaviors in the CI Class Manager, which THREE options represent capabilities or configurations managed within the CI Class Manager? (Choose three.)

Accepted Answer

Configuring Identification and Reconciliation Engine (IRE) identification rules for the class.. In the CI Class Manager, option A is correct because it is the interface where administrators create and edit Identification and Reconciliation Engine (IRE) identification rules that determine how CIs of a given class are uniquely identified from discovery and import sources. Option B is correct because reconciliation definitions (data source precedence/update priorities) are configured per class in the CI Class Manager to control which source wins when multiple sources update the same CI attribute. Option C is correct because the CI Class Manager provides the class hierarchy explorer where you view, create, and manage class attributes, inheritance, and parent-child relationships. Option D is not correct because custom database views across unrelated tables are built with database tooling or reporting/performance analytics, not the CI Class Manager. Option E is not correct because custom JavaScript for Discovery credential checks is handled through Discovery patterns/sensors and MID Server scripting, not class hierarchy configuration.

Answer

Creating custom database views across unrelated application tables.

Answer

Writing custom JavaScript business logic to execute during Discovery credential checks.

Question 10

Which TWO of the following indicators or statuses can be viewed on a Service Mapping map? (Choose two.)

Accepted Answer

Traffic connections showing active network communication flows between nodes. Option C is correct because Service Mapping maps display traffic-based connections between CIs, showing active network communication flows (such as TCP connections) that were discovered between nodes. Option D is correct because Service Mapping maps can show a partial map status when discovery traversal is incomplete, indicating that some connections or CIs could not be fully mapped. Option A is incorrect because CMDB Data Manager archival policy execution logs are viewed in the CMDB Data Manager, not on a Service Mapping map. Option B is incorrect because individual user session password expiration alerts are not a Service Mapping map indicator. Option E is incorrect because financial asset depreciation schedules and contract end dates belong to asset and contract management, not Service Mapping maps.

Answer

CMDB Data Manager archival policy execution logs

Answer

Individual user session password expiration alerts

Answer

Financial asset depreciation schedules and contract end dates

Question 11

An administrator is configuring Data Source Precedence rules in the CMDB. Which TWO of the following statements regarding Data Source Precedence are true? (Choose two.)

Accepted Answer

Administrators can configure Data Source Precedence rules at both the global CMDB level and granularly per CI class.. Option B is correct because Data Source Precedence in the CMDB can be configured at the global level (applying to all CI classes) as well as at the individual CI class level, allowing administrators to tailor precedence granularly where needed. Option D is correct because the core purpose of Data Source Precedence rules is to determine which discovery source (e.g., ServiceNow Discovery, SCCM, manual entry) is authoritative for specific CI attributes when multiple sources attempt to update the same CI, resolving conflicts by source priority. Option A is incorrect because Data Source Precedence applies to data processed through the Identification and Reconciliation Engine (IRE), not just legacy Import Sets without Transform Maps. Option C is incorrect because Data Source Precedence does not perform automatic deletion or aging of CIs; it only governs which source's data wins during updates. Option E is incorrect because Data Source Precedence works alongside Identification Rules within the IRE—it does not replace them, as Identification Rules are still required to determine CI uniqueness and matching.

Answer

Data Source Precedence only applies to data ingested via legacy Import Sets without Transform Maps.

Answer

Data Source Precedence automatically deletes CIs that have not been updated by a high-priority source within 30 days.

Answer

Data Source Precedence rules replace the need for Identification Rules in the IRE.

Question 12

Which TWO methods can be used to assign data ownership to configuration items in the CMDB to support governance and accountability? (Choose two.)

Accepted Answer

Populating the 'Owned by' or 'Managed by' fields on the CI record. Option C is correct because the 'Owned by' and 'Managed by' fields on a CI record are the standard ServiceNow reference fields used to designate the person or group accountable for a configuration item, directly supporting governance and accountability. Option E is correct because CMDB Data Manager policies let you define CI filter criteria and then automatically assign ownership fields (such as 'Owned by' or 'Managed by') in bulk, which is the scalable, policy-driven way to enforce ownership across the CMDB. Option A is not correct because ACL rules on cmdb_ci control read/write access to records, not the assignment of ownership data. Option B is not correct because Discovery behavior patterns are used to identify and classify CIs and their attributes during discovery, not to inject firewall rules or set ownership. Option D is not correct because adjusting Discovery schedule probe frequency only changes how often discovery runs and has no bearing on assigning CI ownership.

Answer

Editing ACL rules on the cmdb_ci table

Answer

Modifying Discovery behavior patterns to inject custom firewall rules

Answer

Adjusting Discovery schedule probe frequency

Question 13

An administrator is reviewing the CMDB Health Dashboard and notices high staleness scores across several server classes. Which TWO of the following data ingestion practices contribute to high CMDB staleness? (Choose two.)

Accepted Answer

Failing to run Discovery or integration updates regularly against active infrastructure.. Option D is correct because CMDB staleness measures how long CIs have gone without being refreshed by a trusted data source; if Discovery or integration jobs are not scheduled and run regularly against active infrastructure, the last-discovered timestamps age beyond the staleness thresholds defined in CMDB Health, driving up staleness scores. Option E is correct because decommissioned CIs that are never updated to a non-operational status or retired, and CIs whose source integrations have stopped feeding data, retain old last-updated values indefinitely, which the CMDB Health staleness metric flags as stale. Options A, B, and C do not contribute to staleness: the Identification and Reconciliation Engine (IRE) is the recommended mechanism for automated imports and actually improves data quality, certified Service Graph Connectors are the supported, continuously maintained ingestion path, and Data Source Precedence rules govern which source wins for an attribute rather than how frequently CIs are refreshed.

Answer

Using the Identification and Reconciliation Engine for all automated imports.

Answer

Ingesting data exclusively through certified Service Graph Connectors.

Answer

Configuring robust Data Source Precedence rules for all attributes.

Question 14

Which THREE of the following statements are true regarding Dependency Views visualization? (Choose three.)

Accepted Answer

Users can filter displayed relationships by specific relationship types.. Option A is correct because Dependency Views provides filtering controls that let users narrow the displayed relationships by specific relationship types, so only the relevant dependency links are shown. Option C is correct because the core purpose of Dependency Views is to render a graphical map of CIs along with their upstream and downstream relationships and dependencies. Option E is correct because CI nodes in the map can be decorated with alert indicators and status badges reflecting health, alerts, and operational state. Option B is not correct because CSDM technical service offerings and portfolios are configured in the CSDM/Service Portfolio data model, not through the Dependency Views visualization. Option D is not correct because Dependency Views renders relationships from CMDB data and does not automatically execute network ping commands against every node during map rendering.

Answer

It is used to configure CSDM technical service offerings and portfolios.

Answer

It automatically executes network ping commands on every node during map rendering.

Question 15

An administrator is setting up an IntegrationHub REST step to ingest server data into the CMDB via the IRE. Which TWO components must be properly configured within the IntegrationHub action or script? (Choose two.)

Accepted Answer

Invocation of the IRE API (such as `sn_cmdb.IdentificationEngine`) within the script step.. Option B is correct because ingesting data through the Identification and Reconciliation Engine (IRE) requires the IntegrationHub action or script step to explicitly call the IRE API, typically via the sn_cmdb.IdentificationEngine script include, so the payload is processed by IRE rather than inserted directly. Option E is correct because the IRE expects a properly structured JSON payload containing valid CI class names, identification attributes (such as serial_number, name, or sys_class_name), and related item entries so it can identify, reconcile, and create or update CIs correctly. Option A is not needed because Service Mapping horizontal patterns are used for service discovery topology mapping, not for REST-based CMDB ingestion via IRE. Option C is not needed because Discovery schedules and IP ranges apply to Discovery, not to an IntegrationHub REST step. Option D is not needed because legacy Transform Maps are bypassed when using the IRE API for identification and reconciliation.

Answer

Service Mapping horizontal pattern criteria.

Answer

Discovery schedule IP ranges matching the REST server IP.

Answer

Legacy Transform Map record definitions linked to the REST endpoint.

Question 16

Which TWO statements are true regarding Configuration Item (CI) relationships in ServiceNow? (Choose two.)

Accepted Answer

Relationships are directional, typically defined between a parent CI and a child CI.. Option B is correct because CI relationships in ServiceNow are directional, defined with a parent-child structure (for example, a server 'Contains' an application, or a database 'Depends on' a server), where the relationship type specifies the direction and nature of the link. Option E is correct because all CI-to-CI relationships are stored as records in the cmdb_rel_ci table, which holds the parent, child, and relationship type fields that define each connection. Option A is incorrect because creating a relationship does not delete CIs; relationships are independent records that can be created or removed without affecting the existence of the CIs themselves. Option C is incorrect because a CI can participate in many relationships simultaneously (for example, a server can contain multiple applications and depend on multiple databases). Option D is incorrect because relationships are stored in the cmdb_rel_ci table as separate records linking two CIs, whereas reference fields such as 'Assigned to' are simple field references on a single record and do not create CI-to-CI relationship records.

Answer

Creating a relationship automatically deletes both CIs if one is updated.

Answer

A CI can only participate in a single relationship across the entire CMDB.

Answer

Relationships and reference fields (like 'Assigned to') function in the exact same manner.

Question 17

Which TWO of the following actions can be performed directly within the CI Class Manager? (Choose two.)

Accepted Answer

Create and modify identification rules for a CI class. The CI Class Manager is the ServiceNow module used to define and maintain the CMDB class model, so option B is correct because it lets you create and modify identification rules (including CI identifiers and reconciliation rules) for a specific CI class directly in that interface. Option C is also correct because the CI Class Manager allows you to add new attributes/fields to a CI class, extending its schema without leaving the class definition UI. Option A is not correct because SLAs for incident resolution are configured in the SLA module (SLA definitions/Workflow), not in CI Class Manager. Option D is not correct because Discovery schedules and network scans are managed in Discovery Schedule/Discovery, not in CI Class Manager. Option E is not correct because graphical multi-table CMDB queries are built with Query Builder/CMDB Query Builder, not within CI Class Manager.

Answer

Configure Service Level Agreements (SLAs) for incident resolution

Answer

Schedule and execute Discovery network scans

Answer

Build graphical multi-table CMDB queries

Question 18

Which THREE actions occur when a Data Certification task is assigned to a CI owner? (Choose three.)

Accepted Answer

The reviewer can update incorrect attribute values directly from the task interface. Option B is correct because the Data Certification task interface lets the assigned CI owner (reviewer) correct inaccurate attribute values directly on the CI record while performing the certification. Option D is correct because the reviewer must submit a certification response (for example, certified or not certified), and that submission completes the task. Option E is correct because the core purpose of assigning a Data Certification task to a CI owner is to have that reviewer verify whether the CI's data is accurate and up to date. Option A is incorrect because certification does not automatically retire a CI; retirement is a separate lifecycle action. Option C is incorrect because Data Certification does not automatically generate a high-priority incident for the service desk.

Answer

The CI is automatically retired from the database immediately

Answer

A high-priority incident is automatically created for the IT service desk

Question 19

Which TWO metrics are tracked out-of-the-box as part of the CMDB Health Dashboard? (Choose two.)

Accepted Answer

Completeness. The CMDB Health Dashboard in ServiceNow tracks three out-of-the-box health metrics: Completeness, Correctness, and Compliance. Option B (Completeness) is correct because the dashboard measures whether required CI attributes and related fields are populated, flagging CIs that are missing mandatory data. Option C (Correctness) is correct because the dashboard evaluates data accuracy by checking for orphan CIs, duplicate CIs, and CIs that fail audit or staleness rules. Options A (Availability), D (Performance), and E (Bandwidth) are not CMDB health metrics; they are operational or infrastructure monitoring metrics tracked by tools such as monitoring agents or network management systems, not by the CMDB Health Dashboard.

Answer

Availability

Answer

Performance

Answer

Bandwidth

Question 20

Which THREE of the following are primary components evaluated under the CMDB Health Dashboard framework? (Choose three.)

Accepted Answer

Correctness. The CMDB Health framework evaluates Completeness, Correctness, and Compliance.

Answer

Security

Answer

Performance