CIS-DF Insight Practice Test 4 — 15 Questions

Question 1

Which TWO of the following indicators or statuses can be viewed on a Service Mapping map? (Choose two.)

Accepted Answer

Traffic connections showing active network communication flows between nodes. Option C is correct because Service Mapping maps display traffic-based connections between CIs, showing active network communication flows (such as TCP connections) that were discovered between nodes. Option D is correct because Service Mapping maps can show a partial map status when discovery traversal is incomplete, indicating that some connections or CIs could not be fully mapped. Option A is incorrect because CMDB Data Manager archival policy execution logs are viewed in the CMDB Data Manager, not on a Service Mapping map. Option B is incorrect because individual user session password expiration alerts are not a Service Mapping map indicator. Option E is incorrect because financial asset depreciation schedules and contract end dates belong to asset and contract management, not Service Mapping maps.

Answer

CMDB Data Manager archival policy execution logs

Answer

Individual user session password expiration alerts

Answer

Financial asset depreciation schedules and contract end dates

Question 2

Which THREE of the following statements are true regarding Dependency Views visualization? (Choose three.)

Accepted Answer

Users can filter displayed relationships by specific relationship types.. Option A is correct because Dependency Views provides filtering controls that let users narrow the displayed relationships by specific relationship types, so only the relevant dependency links are shown. Option C is correct because the core purpose of Dependency Views is to render a graphical map of CIs along with their upstream and downstream relationships and dependencies. Option E is correct because CI nodes in the map can be decorated with alert indicators and status badges reflecting health, alerts, and operational state. Option B is not correct because CSDM technical service offerings and portfolios are configured in the CSDM/Service Portfolio data model, not through the Dependency Views visualization. Option D is not correct because Dependency Views renders relationships from CMDB data and does not automatically execute network ping commands against every node during map rendering.

Answer

It is used to configure CSDM technical service offerings and portfolios.

Answer

It automatically executes network ping commands on every node during map rendering.

Question 3

Which THREE of the following features are supported when configuring and working with CMDB Query Builder? (Choose three.)

Accepted Answer

Saving queries for reuse in operational reporting and data exports. CMDB Query Builder supports multi-class queries, saving query definitions, and exporting resulting datasets.

Answer

Automated merging of duplicate hardware records

Answer

Real-time execution of Service Mapping patterns on demand

Question 4

Which THREE of the following are primary components evaluated under the CMDB Health Dashboard framework? (Choose three.)

Accepted Answer

Correctness. The CMDB Health framework evaluates Completeness, Correctness, and Compliance.

Answer

Security

Answer

Performance

Question 5

Which TWO of the following tasks can be accomplished using the CMDB Data Manager? (Choose two.)

Accepted Answer

Scheduling automated archival of historical CIs. CMDB Data Manager allows administrators to create policies for automating CI lifecycle states such as archival and retirement.

Answer

Visualizing service maps in Service Mapping

Answer

Configuring network IP discovery schedules

Answer

Defining CI identification and reconciliation rules

Question 6

Which TWO of the following methods can be used to view relationship-based insights for a configuration item in ServiceNow? (Choose two.)

Accepted Answer

Relationships related list on the CI form. Option A is correct because the Relationships related list on a CI form directly displays the CI's relationship records (parent/child, depends on, etc.), giving relationship-based insight into how that configuration item connects to other CIs. Option D is correct because Dependency Views map, accessible from the CI record, renders a graphical, relationship-based visualization of the CI and its connected infrastructure, letting you explore upstream and downstream dependencies. Option B is not correct because CI Class Manager identifier rules define how CIs are uniquely identified and reconciled, not how relationships are viewed. Option C is not correct because CMDB Health Dashboard completeness scorecards measure data completeness of CI attributes, not relationships. Option E is not correct because a Discovery Schedule execution log records discovery run activity and errors, not CI relationship insights.

Answer

CI Class Manager identifier rules

Answer

CMDB Health Dashboard completeness scorecards

Answer

Discovery Schedule execution log

Question 7

Which TWO of the following features are associated with Service Mapping visualization and insights? (Choose two.)

Accepted Answer

Traffic connection views showing live network communication flows. Service Mapping provides application topology maps and traffic connection views.

Answer

CMDB Health Dashboard compliance staleness scorecards

Answer

Automated CMDB duplicate CI merging wizards

Answer

CMDB Baseline configuration diff snapshots

Question 8

Which THREE of the following are benefits of implementing CSDM and using the CSDM Data Foundations Dashboard? (Choose three.)

Accepted Answer

Standardizing service data structures across the enterprise. Option B is correct because the Common Service Data Model (CSDM) provides a standardized set of service-related tables, relationships, and definitions (Business Service, Service Offering, Application Service, etc.) that let organizations model services consistently across the enterprise, eliminating divergent data structures. Option C is correct because that standardized structure aligns the service data used by Incident, Change, and portfolio reporting, so records reference the same service hierarchy and reporting becomes consistent and comparable. Option D is correct because the CSDM Data Foundations Dashboard is specifically designed to surface data gaps and completeness across the CSDM stages — Foundations, Design, Manage, and Sell/Consume — helping teams remediate missing or misaligned records. Option A is not correct because hardware financial depreciation is handled by asset management/financial modules, not by CSDM or its dashboard. Option E is not correct because IP router and switch discovery is performed by Discovery/Service Graph Connectors, not by CSDM or the Data Foundations Dashboard.

Answer

Automating hardware asset financial depreciation calculations

Answer

Automatically discovering IP routers and switches on enterprise networks

Question 9

Which THREE of the following actions help ensure accurate relationship-based insights in the CMDB? (Choose three.)

Accepted Answer

Configuring proper IRE identification rules for relationships to prevent duplicate links. Option B is correct because the Identification and Reconciliation Engine (IRE) uses relationship identification rules to determine whether a relationship already exists, so properly configured rules prevent duplicate or conflicting links that would distort relationship-based insights. Option C is correct because Discovery and Service Mapping automatically populate runtime relationships (for example, Service Mapping builds application service dependencies and Discovery populates CI-to-CI connections), giving the CMDB accurate, current topology data instead of relying on manual entry. Option E is correct because the CMDB Health Dashboard surfaces orphan CIs (CIs with no relationships), and monitoring and remediating them restores the missing links that relationship-based analytics depend on. Option A is not appropriate because disabling all manual relationship creation instance-wide removes a legitimate data source and does not by itself improve accuracy. Option D is not appropriate because setting CMDB Query Builder cache timeouts to zero only affects query caching performance, not the accuracy of stored relationships.

Answer

Disabling all manual relationship creation across the entire instance

Answer

Setting CMDB Query Builder cache timeouts to zero

Question 10

An administrator needs to identify Configuration Items that have not been updated by any discovery source or integration for more than 90 days. Which tool in ServiceNow should be used to isolate these stale records for review?

Accepted Answer

CMDB Health Dashboard - Correctness KPI. Stale CIs are tracked natively using the CMDB Health Dashboard under the Correctness KPI, which includes metrics for identifying records not updated within a threshold.

Answer

Dependency Views map filter

Answer

Report Designer tree map

Answer

CSDM Life Cycle Stage dashboard

Question 11

When analyzing CMDB data using Performance Analytics, which of the following is a primary benefit of using CMDB PA dashboards over standard list reports?

Accepted Answer

Tracking historical trends and data point movements over time. Performance Analytics allows users to track historical trends, compute formulas over time, and forecast metrics rather than just viewing point-in-time snapshot data.

Answer

Replacing the need for Discovery schedules

Answer

Enforcing strict data access control lists (ACLs) on form fields

Answer

Automatically updating the underlying CI attribute values

Question 12

While reviewing the CMDB Dashboard, an administrator notices a high number of duplicate CIs flagged under the Correctness score. What mechanism should be reviewed and tuned to prevent these duplicate records from being continuously created by incoming integrations?

Accepted Answer

Identification and Reconciliation Engine (IRE) identification rules. Duplicate CIs are typically caused by misconfigured IRE (Identification and Reconciliation Engine) identification rules or payload processing failures.

Answer

Data Certification filter criteria

Answer

CI class manager inheritance settings

Answer

Dependency Views layout engines

Question 13

An administrator needs to create a CMDB Query Builder definition to locate all Windows Servers that host a specific Business Application and have an open critical Incident. What capability does Query Builder provide to achieve this?

Accepted Answer

Visual graphical querying across multiple related CMDB tables and operational tables. Query Builder allows users to construct visual multi-table graph queries across the CMDB and related operational tables (such as Incidents) without writing complex SQL or scripted GlideRecord queries.

Answer

Real-time execution of automated remediation workflows on matching CIs

Answer

Automatic conversion of query results into scheduled Discovery jobs

Answer

Enforcement of CI write-access restrictions during query execution

Question 14

When customizing Dependency Views icons and indicators, an administrator wants to display a visual alert symbol directly on a CI node when its associated hardware warranty is expiring within 30 days. How is this achieved within the platform?

Accepted Answer

Configuring CI status indicators or map decorators mapped to a custom script or condition. To display a visual alert symbol on a CI node in Dependency Views, you configure CI status indicators or map decorators. These can be mapped to a custom script or condition that evaluates the warranty expiration and displays the alert.

Answer

Enabling Performance Analytics indicator widgets inside the form view

Answer

Creating a business rule on the cmdb_ci table that injects HTML into the map canvas

Answer

Modifying the CMDB Class Manager icon library directly in the sys_ui_icon table

Question 15

Which TWO metrics are primary components of the CMDB Health framework? (Choose two.)

Accepted Answer

Correctness. In the ServiceNow CMDB Health framework, Correctness (A) is a primary metric because it evaluates whether CIs have the required attributes populated with valid, accurate values (e.g., checking that mandatory fields are not empty and that values conform to expected formats or reference data). Completeness (D) is also a primary metric because it measures whether required CIs and their mandatory attributes exist and are populated, ensuring the CMDB contains all expected records and relationships. These two, along with Compliance and Duplicates, form the core CMDB Health KPIs used to score and remediate CMDB data quality. Network latency (B) and storage capacity (C) are infrastructure performance metrics, not CMDB data-health indicators. License compliance count (E) relates to software license management or SAM, not to the CMDB Health framework's primary metrics.

Answer

Network latency

Answer

Storage capacity

Answer

License compliance count