CIS-DF Governance — Timed 20 Questions

Question 1

Which THREE components are required when setting up a Data Certification schedule in ServiceNow? (Choose three.)

Accepted Answer

Assigned Reviewer or group mapping. Data certification setup requires defining the audit filter criteria, the schedule/frequency, and the user assignment mechanism.

Answer

Automatic MID Server selection rule

Question 2

A team wants to exclude test and lab servers from being evaluated by strict production CMDB Health completeness rules. What is the best practice method to handle this in ServiceNow?

Accepted Answer

Configure CMDB Health Inclusion Rules. CMDB Health inclusion rules or filters can be configured to target specific classes or subsets of CIs, excluding non-production environments from production scoring.

Answer

Modify the baseline system properties to ignore completeness globally

Answer

Delete the test server CIs from the CMDB

Answer

Turn off Discovery for the test network

Question 3

During an internal audit, an enterprise needs to prove that all changes to server ownership are tracked and verified. Which feature provides a historical log of attribute changes specifically for governance and auditing purposes?

Accepted Answer

CI Class History. CI Class History tracks attribute changes on CIs, supporting auditing and governance investigations into data modifications.

Answer

CMDB Data Governance > Audit Trail

Answer

Data Certification Results

Answer

System Logs > Audit (sys_audit)

Question 4

An administrator needs to track adherence to CSDM data standards across business services. Which ServiceNow workspace or dashboard natively provides out-of-the-box visibility into CSDM compliance scores and orphaned relationships?

Accepted Answer

CSDM Data Foundations Dashboard. The CSDM Data Foundations Dashboard is specifically designed to provide out-of-the-box visibility into CSDM compliance, tracking stages such as Foundations, Design, Manage Technical Services, and Sell/Consume.

Answer

Data Certification Dashboard

Answer

CMDB Health Dashboard

Answer

Service Portfolio Management Workspace

Question 5

An organization wants to configure CMDB Data Governance remediation tasks so that when a completeness policy fails for a high-priority server, a task is automatically assigned to the data owner. Where are these remediation workflows and task generation parameters configured?

Accepted Answer

CMDB Data Governance > Policies. CMDB Data Governance policies are tied to remediation rules that dictate how remediation tasks are created, assigned, and managed upon policy violation.

Answer

CMDB Health > Dashboard Settings

Answer

Data Certification > Definitions

Answer

System Policy > Rules > Data Policy

Question 6

A CMDB manager wants to review the overall health of the CMDB across Completeness, Correctness, and Compliance. Which ServiceNow module should they navigate to first?

Accepted Answer

Configuration > CMDB Health > Dashboard. The CMDB Health Dashboard is the primary built-in tool for viewing overall completeness, correctness, and compliance metrics.

Answer

Configuration > Data Governance > Dashboard

Answer

System Definition > CMDB Dashboard

Answer

Reports > View > CMDB Health

Question 7

An administrator needs to configure a Data Certification schedule to ensure that Application owners review their respective records quarterly. Which module is used to set up these recurring certification campaigns?

Accepted Answer

Data Certification > Certification Definitions. Data Certification templates and schedules are configured under the Data Certification application menus to assign review tasks to designated owners.

Answer

Configuration > Governance > Audits

Answer

CMDB Health > Certification Rules

Answer

Service Level Management > Certification

Question 8

Which CMDB Health metric category evaluates whether CIs have mandatory fields populated, such as Assigned to, Managed by, and Support Group?

Accepted Answer

Completeness. Completeness measures whether required and recommended fields contain valid data on CI records.

Answer

Freshness

Answer

Correctness

Answer

Compliance

Question 9

A company requires that all production Linux servers must have an assigned owner and a valid support group before being eligible for operational use. Which CMDB governance feature can automatically evaluate these specific data requirements and fail or flag non-compliant CI inserts?

Accepted Answer

CMDB Data Governance. Data Governance rules in ServiceNow allow administrators to define criteria for CI data quality and completeness, generating tasks or blocking records based on governance policies.

Answer

Discovery Schedule

Answer

Data Certification

Answer

CI Class Manager

Question 10

When setting up CMDB data ownership, which field on a CI record is typically used to designate the individual accountable for the physical or logical asset's data quality?

Accepted Answer

Managed by. The 'Managed by' or 'Assigned to' fields are standard fields used to define ownership, with 'Managed by' frequently tied to governance ownership.

Answer

Caller ID

Answer

Reported by

Answer

Opened by

Question 11

An enterprise wants to ensure that data stewards are automatically notified when duplicate CIs are detected by the Identification and Reconciliation Engine (IRE). How can this governance requirement be streamlined?

Accepted Answer

Configure CMDB Duplicate Remediation rules. Duplicate remediation rules in ServiceNow can automatically create remediation tasks or merge records when duplicates are identified.

Answer

Set up a scheduled data import transform map script

Answer

Modify the Identification Engine processor script directly

Answer

Write a custom Business Rule on the sys_object_source table

Question 12

An administrator is reviewing the Correctness score on the CMDB Health Dashboard and notices a low score caused by multiple CIs having no relationships to any business services. Which specific Correctness metric is flagging this issue?

Accepted Answer

Orphans. The Orphan metric under CMDB Health Correctness identifies CIs that lack required relationships (e.g., servers not related to applications or services).

Answer

Duplicate CIs

Answer

Unassigned CIs

Answer

Stale CIs

Question 13

A company implements a policy stating that any server CI not updated in over 90 days should be flagged as stale. Where are the thresholds for stale CIs configured in ServiceNow?

Accepted Answer

CMDB Health Dashboard > Settings > Metric Thresholds. Stale CI thresholds are configured within CMDB Health properties or metric definitions to adjust the aging timeline per class.

Answer

Discovery Definition > Properties > Stale CIs

Answer

Data Governance > Thresholds

Answer

System Properties > UI Properties

Question 14

Which role is typically required to manage and configure CMDB Data Governance policies and remediation definitions?

Accepted Answer

cmdb_datagovernance_admin. Administrative roles specific to CMDB management and data governance are required to configure policies.

Answer

asset

Answer

itil

Answer

discovery_admin

Question 15

An organization notices that custom application CIs are failing compliance checks because the governance policy checks standard fields that do not apply to custom apps. How should an administrator resolve this while maintaining governance standards?

Accepted Answer

Create a class-specific governance policy targeting the custom application table. Policies in CMDB Data Governance can be targeted to specific CI classes, allowing custom classes to have tailored data quality rules.

Answer

Disable CMDB Data Governance globally

Answer

Add mandatory fields to the base configuration item table (cmdb_ci)

Answer

Ignore the failed tasks permanently

Question 16

An auditor requests evidence that all critical databases have an identified support group. Which built-in CMDB feature allows an administrator to quickly run an on-demand check for this specific completeness rule without waiting for scheduled dashboard refreshes?

Accepted Answer

Run Policy evaluation from CMDB Data Governance. CMDB Data Governance allows administrators to run policy evaluations on-demand to immediately assess data compliance.

Answer

Run a background script using GlideRecord

Answer

Export the cmdb_ci table to Excel and filter manually

Answer

Execute a Full Discovery Scan

Question 17

What is the primary purpose of the 'Audit' functionality within ServiceNow Asset and CMDB management?

Accepted Answer

To verify physical or logical existence and accuracy of CI data through scheduled campaigns. Audits (such as physical inventory audits or data verification) validate that records in the CMDB accurately reflect real-world deployment.

Answer

To scan network ports for security vulnerabilities

Answer

To automatically approve emergency change requests

Answer

To track user login attempts and password resets

Question 18

A governance team wants to ensure that no CI is created without a populated 'Environment' field (e.g., Production, Test, Development). Which feature should be used to enforce this rule at the point of data entry or integration?

Accepted Answer

CMDB Data Governance completeness policy with strict enforcement. Data Governance rules or Data Policies can enforce mandatory field population upon insert or update.

Answer

UI Actions

Answer

Service Level Agreement (SLA) definition

Answer

Access Control Lists (ACLs)

Question 19

An administrator needs to configure score weightings on the CMDB Health Dashboard so that Correctness carries 50% weight, Completeness carries 30%, and Compliance carries 20%. Where is this configured?

Accepted Answer

CMDB Health Dashboard > Metric Settings / Weightings. CMDB Health metric weightings are configured within the CMDB Dashboard settings or properties to adjust overall health calculations.

Answer

Performance Analytics > Widgets

Answer

CI Class Manager > Health Properties

Answer

System Properties > CMDB > Governance

Question 20

Which TWO metrics are categorized under CMDB Health Correctness? (Choose two.)

Accepted Answer

Orphans. CMDB Health Correctness evaluates data integrity issues such as duplicate records, stale records, and orphaned CIs.

Answer

Unauthorized software installations

Answer

Mandatory fields missing

Answer

Support group population status