CIS-DF Governance Practice Test 2 — 15 Questions

Question 1

An auditor requests evidence that all critical databases have an identified support group. Which built-in CMDB feature allows an administrator to quickly run an on-demand check for this specific completeness rule without waiting for scheduled dashboard refreshes?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Run Policy evaluation from CMDB Data Governance. CMDB Data Governance allows administrators to run policy evaluations on-demand to immediately assess data compliance.

Answer

Run a background script using GlideRecord

Answer

Export the cmdb_ci table to Excel and filter manually

Answer

Execute a Full Discovery Scan

Question 2

What is the primary purpose of the 'Audit' functionality within ServiceNow Asset and CMDB management?

Accepted Answer

To verify physical or logical existence and accuracy of CI data through scheduled campaigns. Audits (such as physical inventory audits or data verification) validate that records in the CMDB accurately reflect real-world deployment.

Answer

To scan network ports for security vulnerabilities

Answer

To automatically approve emergency change requests

Answer

To track user login attempts and password resets

Question 3

A governance team wants to ensure that no CI is created without a populated 'Environment' field (e.g., Production, Test, Development). Which feature should be used to enforce this rule at the point of data entry or integration?

Accepted Answer

CMDB Data Governance completeness policy with strict enforcement. Data Governance rules or Data Policies can enforce mandatory field population upon insert or update.

Answer

UI Actions

Answer

Service Level Agreement (SLA) definition

Answer

Access Control Lists (ACLs)

Question 4

An administrator needs to configure score weightings on the CMDB Health Dashboard so that Correctness carries 50% weight, Completeness carries 30%, and Compliance carries 20%. Where is this configured?

Accepted Answer

CMDB Health Dashboard > Metric Settings / Weightings. CMDB Health metric weightings are configured within the CMDB Dashboard settings or properties to adjust overall health calculations.

Answer

Performance Analytics > Widgets

Answer

CI Class Manager > Health Properties

Answer

System Properties > CMDB > Governance

Question 5

Which TWO metrics are categorized under CMDB Health Correctness? (Choose two.)

Accepted Answer

Orphans. CMDB Health Correctness evaluates data integrity issues such as duplicate records, stale records, and orphaned CIs.

Answer

Unauthorized software installations

Answer

Mandatory fields missing

Answer

Support group population status

Question 6

Which TWO actions can be performed directly from the CMDB Health Dashboard when investigating health metrics? (Choose two.)

Accepted Answer

View remediation tasks associated with data health failures. The CMDB Health Dashboard allows administrators to drill down into failing metric categories and directly view the underlying records or trigger remediation workflows.

Answer

Directly modify core IRE Identification Rules for hardware classes

Answer

Permanently delete all duplicate CIs across the entire enterprise with a single click

Answer

Modify MID Server cluster configurations

Question 7

A company discovers that multiple discovery sources are overwriting authoritative manual updates to server asset tags. Which governance mechanism should be configured to protect specific attributes from being updated by automated discovery?

Accepted Answer

Reconciliation Definition (Data Precedence). Reconciliation definitions allow administrators to specify data precedence rules, protecting manually curated attributes from automated discovery overwrites.

Answer

Discovery Schedule Exclude filters

Answer

Access Control Lists (ACLs)

Answer

Business Rules on the cmdb_ci table

Question 8

Which user role is typically granted to business users so they can participate in Data Certification campaigns by reviewing records assigned to them?

Accepted Answer

data_certification. Data certification tasks are reviewed by users assigned via the certification campaign, requiring appropriate certification user roles.

Answer

data_certification员 (data_certification)

Answer

itil

Answer

cmdb_read

Question 9

When configuring CMDB Data Governance policies, which THREE rule criteria types can be evaluated against CI records? (Choose three.)

Accepted Answer

Attribute value validation (checking pattern or lookup criteria). CMDB Data Governance policies evaluate completeness, relationships, and attribute values against defined standards.

Answer

Network latency ping response check

Answer

Hardware warranty expiration date synchronization with vendor APIs

Question 10

Which TWO user roles are typically associated with managing and reviewing CMDB Health and Governance dashboards? (Choose two.)

Accepted Answer

sn_cmdb_admin. CMDB health and governance management requires administrative or specialized read roles tailored to CMDB health oversight.

Answer

itil

Answer

survey_admin

Answer

approval_user

Question 11

An administrator needs to report on how many CIs were successfully certified during the latest Data Certification campaign. Where can this certification campaign result data be viewed?

Accepted Answer

Data Certification > Certification Results. Data Certification results and audit outcomes are stored within the Data Certification reporting tables and modules.

Answer

System Logs > Certification Trail

Answer

CMDB Health > Audit Reports

Answer

Configuration > Compliance Logs

Question 12

Which TWO practices represent effective CMDB governance strategies for maintaining data quality? (Choose two.)

Accepted Answer

Assigning clear data ownership (Managed by / Support Group) for every CI class. Effective CMDB governance relies on defining clear data ownership and automating remediation workflows for non-compliant records.

Answer

Allowing any authenticated user to modify production CI configurations without restriction

Answer

Relying entirely on end-users to manually update all server attributes via service portal requests

Answer

Disabling all audit logging to improve table insert performance

Question 13

Which THREE methods can be used to resolve duplicate CIs identified by the CMDB Health Dashboard? (Choose three.)

Accepted Answer

Manually reviewing and deleting or retiring the redundant CI record. Duplicate CIs can be resolved by manually merging records, using automated duplicate remediation rules, or archiving/deleting invalid entries.

Answer

Restarting all running MID servers in the cluster

Answer

Modifying inbound email actions

Question 14

A company has strict compliance mandates requiring that any modification to a Business Service relationship must be authorized by the Service Owner. Which ServiceNow feature can be configured to audit and require approval for relationship changes in the CMDB?

Accepted Answer

CMDB Data Governance Relationship Policies. CI Relationship Rules or CMDB Data Governance relationship policies can govern and restrict how relationships are established and maintained.

Answer

Data Certification schedules for relationships

Answer

Workflow editor on the task table

Answer

Service Level Agreements (SLAs) on the cmdb_rel_ci table

Question 15

An organization wants to configure CMDB health score targets (e.g., maintaining an overall score above 85%). Where are health score targets and thresholds managed?

Accepted Answer

CMDB Health Dashboard > Settings > Score Thresholds. CMDB Health score thresholds and targets are managed within the CMDB Health Dashboard configuration settings.

Answer

Data Governance > Scorecards

Answer

System Properties > Performance Analytics

Answer

CI Class Manager > Scoring