CIS-DF CSDM Fundamentals — Timed 15 Questions

Question 1

An organization is beginning its CSDM journey and wants to populate basic foundational organizational and user data before linking any technical infrastructure. Which CSDM domain does this activity belong to?

15 minute time limit — choose an answer to begin.

Accepted Answer

Foundation. The Foundation domain contains the base data required for CSDM to function, including foundational entities such as companies, locations, departments, and users.

Answer

Design

Answer

Sell/Consume

Answer

Manage Technical Services

Question 2

In the CSDM framework, which phase or maturity level represents the foundational phase where organizations establish baseline asset and user data?

Accepted Answer

Crawl. Crawl is the first operational maturity phase in CSDM, focusing on foundational data and basic CMDB population.

Answer

Fly

Answer

Run

Answer

Walk

Question 3

Which CSDM domain contains the 'Business Application' table [cmdb_ci_business_app]?

Accepted Answer

Design. The Design domain contains the Business Application table, representing applications from a portfolio and architecture perspective.

Answer

Manage Technical Services

Answer

Foundation

Answer

Sell/Consume

Question 4

An enterprise wants to offer a standard email service to its employees through the Service Catalog. Which entity in the Sell/Consume domain should be linked to the Catalog Item?

Accepted Answer

Service Offering. Service Offerings are published to the Service Catalog, allowing end-users to request services.

Answer

Business Application

Answer

Application Service

Answer

Dynamic CI Group

Question 5

Your enterprise has multiple regions deploying the same ERP software. You want to map incident and change metrics separately for the North American Production instance versus the European Production instance of the ERP. How should you structure this in the CSDM framework?

Accepted Answer

Create one Business Application record and link two distinct Application Service records to it.. You should create a single Business Application record representing the ERP software portfolio entry, and then create two separate Application Service records (one for North America Prod, one for Europe Prod) linked to it.

Answer

Create two Technical Services and map them directly to the Business Application record.

Answer

Create two separate Business Application records and point them to a single Application Service record.

Answer

Create a single Application Service record and use dynamic tags on incident forms to separate the regions.

Question 6

During a CSDM audit, you notice that incidents are being logged directly against Business Applications instead of Application Services. What is the operational impact of this misconfiguration?

Accepted Answer

It prevents targeted impact analysis because Business Applications do not track specific runtime infrastructure or environment details.. Logging incidents directly against Business Applications prevents accurate impact analysis of specific infrastructure outages, as Business Applications lack direct runtime dependencies.

Answer

Users will be unable to view the Business Application in the Service Portal.

Answer

Discovery will fail to update the Business Application record during daily scheduled runs.

Answer

Service Level Agreements (SLAs) will automatically fail to attach to incident records.

Question 7

An organization wants to link an active Apache Tomcat server CI directly to an Application Service. Which relationship type should be used to connect the Application Service to the underlying infrastructure CI?

Accepted Answer

Depends on / Used by. Application Services connect to underlying infrastructure CIs using the 'Depends on / Used by' relationship type.

Answer

Hosted on / Hosts

Answer

Member of / Contains

Answer

Runs on / Runs

Question 8

An administrator needs to create a logical representation of a deployed software stack in a specific environment (e.g., QA, Production) for a Business Application. Which table should be used to store this representation according to CSDM guidelines?

Accepted Answer

Application Service [cmdb_ci_service_calculated]. The Application Service [cmdb_ci_service_calculated] table is used to store deployable instances of a Business Application in specific environments.

Answer

Technical Service [cmdb_ci_service]

Answer

Business Application [cmdb_ci_business_app]

Answer

Dynamic CI Group [cmdb_ci_query_based_service]

Question 9

Which of the following domains is responsible for managing technical infrastructure, hardware, and software instances?

Accepted Answer

Manage Technical Services. The Manage Technical Services domain covers technical services and the underlying infrastructure CIs that support them.

Answer

Sell/Consume

Answer

Foundation

Answer

Design

Question 10

An enterprise uses Service Graph connectors to automatically populate infrastructure CIs. They want to ensure that these dynamically discovered CIs are automatically associated with the correct Application Service without manual mapping for every server addition. Which Application Service type should be deployed?

Accepted Answer

Dynamic CI Group Application Service. A Dynamic CI Group uses query criteria (such as tag-based or CMDB group rules) to automatically populate and maintain the CIs associated with the Application Service.

Answer

Static Business Application Service

Answer

Manual Application Service

Answer

Portfolio-linked Application Service

Question 11

An organization wants to link a Business Service to a Business Application to establish enterprise architecture traceability. What is the recommended relationship or mapping method in CSDM?

Accepted Answer

Direct relationship between Business Application and Business Capability / Portfolio.. Business Services or Business Capabilities connect to Business Applications to show how applications enable business functions.

Answer

Mapping Business Applications directly to User Group records.

Answer

Direct foreign key column on the Incident table.

Answer

Embedding Business Applications inside Hardware Asset records.

Question 12

When implementing CSDM, an administrator needs to decide how to track a commercial off-the-shelf (COTS) payroll system that has both a staging and a production instance. How should the COTS payroll system be modeled in the Design domain?

Accepted Answer

One Business Application record and two Application Service records.. The COTS payroll system should be represented as a single Business Application record, with two separate Application Service records representing the staging and production instances.

Answer

Two Business Application records and one Application Service record.

Answer

One Business Application record and zero Application Service records.

Answer

Two Business Application records and two Application Service records.

Question 13

Which CSDM maturity level represents advanced optimization, automation, and continuous improvement across all domains?

Accepted Answer

Fly. Fly is the final maturity level in CSDM, representing advanced business value realization and optimization.

Answer

Walk

Answer

Crawl

Answer

Run

Question 14

Your team is mapping a custom homegrown Java application to the CSDM framework. The application runs across a cluster of three Linux servers in a Production environment. According to best practices, what is the exact hierarchical relationship path from the infrastructure to the Business Application?

Accepted Answer

Linux Servers -> Application Service -> Business Application. The infrastructure CIs (Linux servers) connect to the Application Service via 'Runs on' or 'Depends on', and the Application Service connects to the Business Application via 'Consumes / Used by' or 'Realizes'.

Answer

Business Application -> Linux Servers -> Application Service

Answer

Application Service -> Linux Servers -> Business Application

Answer

Linux Servers -> Business Application -> Application Service

Question 15

What is the primary purpose of the CSDM framework in ServiceNow?

Accepted Answer

To provide a standardized product-agnostic data model for mapping services, applications, and infrastructure in the CMDB.. CSDM provides best-practice guidelines for mapping data across ServiceNow products and the CMDB to ensure consistent reporting and workflow execution.

Answer

To replace standard ITIL v4 processes with automated scripts.

Answer

To automatically configure Discovery credentials across network routers.

Answer

To enforce strict password complexity rules for end users.