CIS-DF CSDM Fundamentals Practice Test 4 — 15 Questions

Question 1

What is the primary role of the 'Walk' phase in CSDM maturity?

Accepted Answer

To introduce service portfolios and basic service mapping.. The Walk phase introduces service portfolios, basic service mapping, and initial integration between applications and services.

Answer

To achieve full automated AI cloud optimization.

Answer

To maintain basic foundation user tables only.

Answer

To replace the CMDB with external flat files.

Question 2

An organization is configuring ITSM processes to use CSDM data. When a user submits an incident, which CI field on the incident form should be populated to ensure proper service alignment according to CSDM?

Accepted Answer

Configuration Item [cmdb_ci] referencing an Application Service.. The Configuration Item [cmdb_ci] field on task forms like Incident should reference the Application Service [cmdb_ci_service_calculated].

Answer

Service Portfolio [service_portfolio] directly.

Answer

Business Application [cmdb_ci_business_app] directly.

Answer

Foundation Company [core_company] directly.

Question 3

Your enterprise wants to track hardware end-of-life and software license liability against specific applications. According to CSDM, how do hardware asset management (HAM) and software asset management (SAM) integrate with the CSDM framework?

Accepted Answer

HAM tracks underlying infrastructure CIs in the Technical Services domain, while SAM tracks software licenses linked to Business Applications and installed instances.. HAM tracks physical/virtual infrastructure CIs in the Manage Technical Services domain, while SAM tracks installed software and licenses linked to Business Applications and infrastructure.

Answer

HAM replaces the need for Application Services entirely.

Answer

HAM and SAM operate entirely outside the CMDB and do not interact with CSDM domains.

Answer

SAM records must be stored directly in the Foundation user table.

Question 4

Which TWO of the following represent valid types of Application Services that can be deployed in ServiceNow?

Accepted Answer

Manual Application Service. Application Services can be created as Manual or Dynamic CI Group types.

Answer

Hardware Application Service

Answer

Foundation Application Service

Answer

Portfolio Application Service

Question 5

Which THREE of the following domains are formally defined within the CSDM framework?

Accepted Answer

Foundation. The four CSDM domains are Foundation, Design, Manage Technical Services, and Sell/Consume.

Answer

Human Resources

Answer

Security Operations

Question 6

Which TWO of the following tables belong to the Sell/Consume domain in CSDM?

Accepted Answer

Service Offering [service_offering]. The Sell/Consume domain includes Business Service and Service Offering tables.

Answer

Computer [cmdb_ci_computer]

Answer

User [sys_user]

Answer

Business Application [cmdb_ci_business_app]

Question 7

Which THREE of the following maturity phases are recognized in the CSDM framework lifecycle?

Accepted Answer

Run. The four CSDM maturity phases are Crawl, Walk, Run, and Fly.

Answer

Deploy

Answer

Sprint

Question 8

Which TWO of the following tables are part of the CSDM Design domain?

Accepted Answer

Business Application [cmdb_ci_business_app]. The Design domain includes the Business Application table and Business Capability table among other architectural portfolio entities.

Answer

User [sys_user]

Answer

Computer [cmdb_ci_computer]

Answer

Incident [incident]

Question 9

Which THREE of the following are core goals or benefits of implementing the CSDM framework?

Accepted Answer

Enabling accurate incident and change impact analysis via proper service mapping.. CSDM provides a standard data model, enables accurate impact analysis, and aligns business applications with technical infrastructure.

Answer

Automatically configuring network router firewall rules without admin approval.

Answer

Replacing the ServiceNow database with external spreadsheets.

Question 10

Which TWO of the following types of data are primarily captured within the Foundation domain of CSDM?

Accepted Answer

User [sys_user]. The Foundation domain captures organizational entities like companies, locations, departments, and users.

Answer

Service Offering [service_offering]

Answer

Application Service [cmdb_ci_service_calculated]

Answer

Business Application [cmdb_ci_business_app]

Question 11

Which THREE of the following best practices should be followed when mapping Business Applications to Application Services?

Accepted Answer

Create a single Business Application record for each distinct software product or portfolio item.. Best practices include creating one Business Application per software product, creating multiple Application Services for different environments, and maintaining accurate relationship links.

Answer

Delete all Business Application records once Discovery runs for the first time.

Answer

Map all servers directly to the Business Application without creating Application Services.

Question 12

Which TWO of the following tasks are associated with the 'Manage Technical Services' domain?

Accepted Answer

Tracking underlying infrastructure CIs such as servers, networks, and databases.. Manage Technical Services covers technical services and managing underlying infrastructure CIs like servers and databases.

Answer

Publishing public employee onboarding catalog items.

Answer

Managing enterprise business architecture capabilities.

Answer

Defining corporate organizational departments and locations.

Question 13

Which THREE of the following statements are true regarding the relationship between Business Capabilities and Business Applications?

Accepted Answer

Business applications provide the technological realization of business capabilities.. Business capabilities describe what a business does, business applications realize those capabilities, and they both reside in the Design domain.

Answer

Business applications replace the need for defining business capabilities.

Answer

Business capabilities must be created as child records of hardware computer CIs.

Question 14

Which TWO of the following are characteristics of the 'Fly' maturity phase in CSDM?

Accepted Answer

Advanced optimization and business value realization.. Fly focuses on advanced business value realization, continuous optimization, and enterprise transformation.

Answer

Configuring standard Foundation company records.

Answer

Initial data cleansing of user and department tables.

Answer

Setting up basic service portfolios for the first time.

Question 15

Which THREE of the following are common pitfalls or anti-patterns when implementing CSDM?

Accepted Answer

Attempting to implement advanced financial Run-phase metrics before completing Crawl foundational data.. Anti-patterns include treating Application Services and Business Applications as identical, logging incidents against Business Applications instead of Application Services, and neglecting Foundation data.

Answer

Linking Application Services to underlying server CIs using 'Depends on / Used by'.

Answer

Using ServiceNow Discovery to automatically populate infrastructure CIs.