CIS-DF CSDM Fundamentals Practice Test 2 — 15 Questions

Question 1

When implementing the CSDM framework, your project team must decide where to attach Business Service Offerings. According to CSDM specifications, what is the primary parent of a Service Offering?

Accepted Answer

Service [cmdb_ci_service]. Service Offerings are child records of a parent Service (such as a Business Service or Technical Service).

Answer

Business Application [cmdb_ci_business_app]

Answer

Application Service [cmdb_ci_service_calculated]

Answer

User Group [sys_user_group]

Question 2

An organization is setting up its CSDM framework and has defined several Business Capabilities. How do Business Capabilities relate to Business Applications in the Design domain?

Accepted Answer

Business Applications realize Business Capabilities.. Business Capabilities represent what the business does, and Business Applications 'realize' those capabilities.

Answer

Business Capabilities are mapped directly to Hardware CIs.

Answer

Business Capabilities are children of Application Services.

Answer

Business Capabilities replace the need for Business Applications entirely.

Question 3

Your organization is adopting CSDM and wants to map incidents so that when a database server fails, the service desk instantly sees which Business Services are impacted. What is the correct traversal path in the CMDB to achieve this visibility?

Accepted Answer

Database Server -> Application Service -> Business Service. Database Server -> runs on -> Application Service -> consumed by -> Business Service (or via Service Offering).

Answer

Database Server -> Business Service -> Application Service

Answer

Business Service -> Application Service -> Database Server

Answer

Business Service -> Database Server -> Application Service

Question 4

Your company is preparing for an IT audit and needs to demonstrate which user groups are responsible for supporting specific Application Services. Where should the support group be specified on the Application Service record according to CSDM guidelines?

Accepted Answer

Support group field on the Application Service record.. The 'Support group' field on the Application Service record designates the operational team responsible for supporting that specific service deployment.

Answer

Assignment group field on all incoming Incident records automatically.

Answer

Managed by group field on the underlying Linux server CIs.

Answer

Assigned group field on the parent Business Application record.

Question 5

An administrator is linking an Application Service to a Business Application. Which field on the Application Service form establishes this essential CSDM relationship?

Accepted Answer

Business application [business_application]. The 'Business application' field on the Application Service form links the deployable instance back to its portfolio parent.

Answer

Parent CI [parent]

Answer

Service portfolio [service_portfolio]

Answer

Technical service [technical_service]

Question 6

Which CSDM domain includes the tracking of Business Services consumed by internal business units?

Accepted Answer

Sell/Consume. The Sell/Consume domain includes Business Services and Service Offerings consumed by users.

Answer

Manage Technical Services

Answer

Foundation

Answer

Design

Question 7

During which CSDM maturity phase does an organization typically implement Service Portfolio Management and basic Business Service mapping?

Accepted Answer

Walk. Walk is the second CSDM phase, where organizations introduce service portfolios and map basic services.

Answer

Run

Answer

Fly

Answer

Crawl

Question 8

An enterprise has a custom application built on a Platform-as-a-Service (PaaS) environment. How should the PaaS infrastructure be represented relative to the Application Service in CSDM?

Accepted Answer

Connected to the Application Service via 'Depends on / Used by'.. The underlying PaaS infrastructure or software instance connects to the Application Service using the 'Depends on / Used by' relationship.

Answer

Replaced entirely by the Business Application record.

Answer

Nested inside the Business Application table as a child record.

Answer

Converted into Service Offerings in the Sell/Consume domain.

Question 9

Your team is troubleshooting a business service mapping issue where incident impact analysis fails to show downstream application outages. Upon reviewing the CMDB, you discover that the Application Service was created as a 'Manual' type, but its supporting infrastructure CIs were deleted during a data purge. What is the recommended way to restore the mapping?

Accepted Answer

Re-establish the infrastructure CIs and manually re-add them to the Application Service via the Application Service Workbench.. For a manual Application Service, you must manually re-add the appropriate infrastructure CIs or recreate the relationships using the Application Service workbench.

Answer

Run a quick discovery scan to automatically regenerate the manual application service relationships.

Answer

Convert the manual Application Service into a Business Application record.

Answer

Delete the Business Application and recreate it as a Technical Service.

Question 10

Which CSDM domain is primarily concerned with tracking software assets from a vendor, lifecycle, and financial portfolio management standpoint?

Accepted Answer

Design. The Design domain manages Business Applications and enterprise architecture portfolios.

Answer

Foundation

Answer

Manage Technical Services

Answer

Sell/Consume

Question 11

An organization wants to categorize its applications based on whether they are mission-critical, business-operational, or administrative. Where should this classification be recorded according to CSDM best practices?

Accepted Answer

Business Application [cmdb_ci_business_app]. Classification fields like criticality or category are recorded on the Business Application record within the Design domain.

Answer

Incident [incident]

Answer

User [sys_user]

Answer

Application Service [cmdb_ci_service_calculated]

Question 12

Which CSDM phase marks the introduction of enterprise portfolio management, cost transparency, and advanced service relationships?

Accepted Answer

Run. Run is the third CSDM maturity phase, focusing on operational management, cost transparency, and service maturity.

Answer

Crawl

Answer

Fly

Answer

Walk

Question 13

Your company acquires another firm and inherits two separate ServiceNow instances. You are consolidating them and need to merge overlapping Business Applications. When retiring a redundant Business Application record that has active Application Services attached to it, what must be done first according to CSDM data integrity standards?

Accepted Answer

Reassign or re-map the active Application Services to the surviving Business Application record.. Before retiring or deleting a Business Application, its active Application Services must be reassigned to the surviving Business Application to prevent orphaned deployable instances.

Answer

Export all incident history to an external data lake and delete the CMDB table.

Answer

Convert the redundant Business Application into a Technical Service.

Answer

Delete all underlying infrastructure CIs associated with the application.

Question 14

An IT manager wants to track software license compliance and installations for a commercial database product. Which table in the Manage Technical Services or Foundation domain represents the installed software instance?

Accepted Answer

Installed Software / Software Instance [cmdb_ci_spkg or cmdb_install_sw]. Installed software instances are tracked in the Installed Software [cmdb_install_sw] table or software instance tables linked to hosts.

Answer

Business Application [cmdb_ci_business_app]

Answer

Application Service [cmdb_ci_service_calculated]

Answer

Service Offering [service_offering]

Question 15

Your organization implements a hybrid cloud strategy where an Application Service relies on both an on-premises Oracle database and an AWS RDS instance. How should both databases be linked to the Application Service in the CSDM framework?

Accepted Answer

Connect both database CIs directly to the Application Service using 'Depends on / Used by' relationships.. Both database CIs should be connected to the Application Service using individual 'Depends on / Used by' relationships.

Answer

Merge the on-premises database and AWS RDS instance into a single physical CI record.

Answer

Link only the primary database to the Application Service and nest the secondary database inside the Business Application.

Answer

Create a separate Business Application for each database and link them together.