CIS-DF CSDM Fundamentals — 30 Questions

Question 1

An organization is beginning its CSDM journey and wants to populate basic foundational organizational and user data before linking any technical infrastructure. Which CSDM domain does this activity belong to?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Foundation. The Foundation domain contains the base data required for CSDM to function, including foundational entities such as companies, locations, departments, and users.

Answer

Design

Answer

Sell/Consume

Answer

Manage Technical Services

Question 2

In the CSDM framework, which phase or maturity level represents the foundational phase where organizations establish baseline asset and user data?

Accepted Answer

Crawl. Crawl is the first operational maturity phase in CSDM, focusing on foundational data and basic CMDB population.

Answer

Fly

Answer

Run

Answer

Walk

Question 3

Which CSDM domain contains the 'Business Application' table [cmdb_ci_business_app]?

Accepted Answer

Design. The Design domain contains the Business Application table, representing applications from a portfolio and architecture perspective.

Answer

Manage Technical Services

Answer

Foundation

Answer

Sell/Consume

Question 4

An enterprise wants to offer a standard email service to its employees through the Service Catalog. Which entity in the Sell/Consume domain should be linked to the Catalog Item?

Accepted Answer

Service Offering. Service Offerings are published to the Service Catalog, allowing end-users to request services.

Answer

Business Application

Answer

Application Service

Answer

Dynamic CI Group

Question 5

Your enterprise has multiple regions deploying the same ERP software. You want to map incident and change metrics separately for the North American Production instance versus the European Production instance of the ERP. How should you structure this in the CSDM framework?

Accepted Answer

Create one Business Application record and link two distinct Application Service records to it.. You should create a single Business Application record representing the ERP software portfolio entry, and then create two separate Application Service records (one for North America Prod, one for Europe Prod) linked to it.

Answer

Create two Technical Services and map them directly to the Business Application record.

Answer

Create two separate Business Application records and point them to a single Application Service record.

Answer

Create a single Application Service record and use dynamic tags on incident forms to separate the regions.

Question 6

During a CSDM audit, you notice that incidents are being logged directly against Business Applications instead of Application Services. What is the operational impact of this misconfiguration?

Accepted Answer

It prevents targeted impact analysis because Business Applications do not track specific runtime infrastructure or environment details.. Logging incidents directly against Business Applications prevents accurate impact analysis of specific infrastructure outages, as Business Applications lack direct runtime dependencies.

Answer

Users will be unable to view the Business Application in the Service Portal.

Answer

Discovery will fail to update the Business Application record during daily scheduled runs.

Answer

Service Level Agreements (SLAs) will automatically fail to attach to incident records.

Question 7

An organization wants to link an active Apache Tomcat server CI directly to an Application Service. Which relationship type should be used to connect the Application Service to the underlying infrastructure CI?

Accepted Answer

Depends on / Used by. Application Services connect to underlying infrastructure CIs using the 'Depends on / Used by' relationship type.

Answer

Hosted on / Hosts

Answer

Member of / Contains

Answer

Runs on / Runs

Question 8

An administrator needs to create a logical representation of a deployed software stack in a specific environment (e.g., QA, Production) for a Business Application. Which table should be used to store this representation according to CSDM guidelines?

Accepted Answer

Application Service [cmdb_ci_service_calculated]. The Application Service [cmdb_ci_service_calculated] table is used to store deployable instances of a Business Application in specific environments.

Answer

Technical Service [cmdb_ci_service]

Answer

Business Application [cmdb_ci_business_app]

Answer

Dynamic CI Group [cmdb_ci_query_based_service]

Question 9

Which of the following domains is responsible for managing technical infrastructure, hardware, and software instances?

Accepted Answer

Manage Technical Services. The Manage Technical Services domain covers technical services and the underlying infrastructure CIs that support them.

Answer

Sell/Consume

Answer

Foundation

Answer

Design

Question 10

An enterprise uses Service Graph connectors to automatically populate infrastructure CIs. They want to ensure that these dynamically discovered CIs are automatically associated with the correct Application Service without manual mapping for every server addition. Which Application Service type should be deployed?

Accepted Answer

Dynamic CI Group Application Service. A Dynamic CI Group uses query criteria (such as tag-based or CMDB group rules) to automatically populate and maintain the CIs associated with the Application Service.

Answer

Static Business Application Service

Answer

Manual Application Service

Answer

Portfolio-linked Application Service

Question 11

An organization wants to link a Business Service to a Business Application to establish enterprise architecture traceability. What is the recommended relationship or mapping method in CSDM?

Accepted Answer

Direct relationship between Business Application and Business Capability / Portfolio.. Business Services or Business Capabilities connect to Business Applications to show how applications enable business functions.

Answer

Mapping Business Applications directly to User Group records.

Answer

Direct foreign key column on the Incident table.

Answer

Embedding Business Applications inside Hardware Asset records.

Question 12

When implementing CSDM, an administrator needs to decide how to track a commercial off-the-shelf (COTS) payroll system that has both a staging and a production instance. How should the COTS payroll system be modeled in the Design domain?

Accepted Answer

One Business Application record and two Application Service records.. The COTS payroll system should be represented as a single Business Application record, with two separate Application Service records representing the staging and production instances.

Answer

Two Business Application records and one Application Service record.

Answer

One Business Application record and zero Application Service records.

Answer

Two Business Application records and two Application Service records.

Question 13

Which CSDM maturity level represents advanced optimization, automation, and continuous improvement across all domains?

Accepted Answer

Fly. Fly is the final maturity level in CSDM, representing advanced business value realization and optimization.

Answer

Walk

Answer

Crawl

Answer

Run

Question 14

Your team is mapping a custom homegrown Java application to the CSDM framework. The application runs across a cluster of three Linux servers in a Production environment. According to best practices, what is the exact hierarchical relationship path from the infrastructure to the Business Application?

Accepted Answer

Linux Servers -> Application Service -> Business Application. The infrastructure CIs (Linux servers) connect to the Application Service via 'Runs on' or 'Depends on', and the Application Service connects to the Business Application via 'Consumes / Used by' or 'Realizes'.

Answer

Business Application -> Linux Servers -> Application Service

Answer

Application Service -> Linux Servers -> Business Application

Answer

Linux Servers -> Business Application -> Application Service

Question 15

What is the primary purpose of the CSDM framework in ServiceNow?

Accepted Answer

To provide a standardized product-agnostic data model for mapping services, applications, and infrastructure in the CMDB.. CSDM provides best-practice guidelines for mapping data across ServiceNow products and the CMDB to ensure consistent reporting and workflow execution.

Answer

To replace standard ITIL v4 processes with automated scripts.

Answer

To automatically configure Discovery credentials across network routers.

Answer

To enforce strict password complexity rules for end users.

Question 16

When implementing the CSDM framework, your project team must decide where to attach Business Service Offerings. According to CSDM specifications, what is the primary parent of a Service Offering?

Accepted Answer

Service [cmdb_ci_service]. Service Offerings are child records of a parent Service (such as a Business Service or Technical Service).

Answer

Business Application [cmdb_ci_business_app]

Answer

Application Service [cmdb_ci_service_calculated]

Answer

User Group [sys_user_group]

Question 17

An organization is setting up its CSDM framework and has defined several Business Capabilities. How do Business Capabilities relate to Business Applications in the Design domain?

Accepted Answer

Business Applications realize Business Capabilities.. Business Capabilities represent what the business does, and Business Applications 'realize' those capabilities.

Answer

Business Capabilities are mapped directly to Hardware CIs.

Answer

Business Capabilities are children of Application Services.

Answer

Business Capabilities replace the need for Business Applications entirely.

Question 18

Your organization is adopting CSDM and wants to map incidents so that when a database server fails, the service desk instantly sees which Business Services are impacted. What is the correct traversal path in the CMDB to achieve this visibility?

Accepted Answer

Database Server -> Application Service -> Business Service. Database Server -> runs on -> Application Service -> consumed by -> Business Service (or via Service Offering).

Answer

Database Server -> Business Service -> Application Service

Answer

Business Service -> Application Service -> Database Server

Answer

Business Service -> Database Server -> Application Service

Question 19

Your company is preparing for an IT audit and needs to demonstrate which user groups are responsible for supporting specific Application Services. Where should the support group be specified on the Application Service record according to CSDM guidelines?

Accepted Answer

Support group field on the Application Service record.. The 'Support group' field on the Application Service record designates the operational team responsible for supporting that specific service deployment.

Answer

Assignment group field on all incoming Incident records automatically.

Answer

Managed by group field on the underlying Linux server CIs.

Answer

Assigned group field on the parent Business Application record.

Question 20

An administrator is linking an Application Service to a Business Application. Which field on the Application Service form establishes this essential CSDM relationship?

Accepted Answer

Business application [business_application]. The 'Business application' field on the Application Service form links the deployable instance back to its portfolio parent.

Answer

Parent CI [parent]

Answer

Service portfolio [service_portfolio]

Answer

Technical service [technical_service]