CIS-DF Practice Test 9 — 10 Questions

Question 1

Which THREE actions occur when a Data Certification task is assigned to a CI owner? (Choose three.)

Accepted Answer

The reviewer can update incorrect attribute values directly from the task interface. Option B is correct because the Data Certification task interface lets the assigned CI owner (reviewer) correct inaccurate attribute values directly on the CI record while performing the certification. Option D is correct because the reviewer must submit a certification response (for example, certified or not certified), and that submission completes the task. Option E is correct because the core purpose of assigning a Data Certification task to a CI owner is to have that reviewer verify whether the CI's data is accurate and up to date. Option A is incorrect because certification does not automatically retire a CI; retirement is a separate lifecycle action. Option C is incorrect because Data Certification does not automatically generate a high-priority incident for the service desk.

Answer

The CI is automatically retired from the database immediately

Answer

A high-priority incident is automatically created for the IT service desk

Question 2

Which TWO metrics are tracked out-of-the-box as part of the CMDB Health Dashboard? (Choose two.)

Accepted Answer

Completeness. The CMDB Health Dashboard in ServiceNow tracks three out-of-the-box health metrics: Completeness, Correctness, and Compliance. Option B (Completeness) is correct because the dashboard measures whether required CI attributes and related fields are populated, flagging CIs that are missing mandatory data. Option C (Correctness) is correct because the dashboard evaluates data accuracy by checking for orphan CIs, duplicate CIs, and CIs that fail audit or staleness rules. Options A (Availability), D (Performance), and E (Bandwidth) are not CMDB health metrics; they are operational or infrastructure monitoring metrics tracked by tools such as monitoring agents or network management systems, not by the CMDB Health Dashboard.

Answer

Availability

Answer

Performance

Answer

Bandwidth

Question 3

Where can an administrator view overall metrics regarding CMDB data quality, including completeness, correctness, and compliance?

Accepted Answer

Configuration > CMDB Health Dashboard. The CMDB Health Dashboard, accessed via Configuration > CMDB Health Dashboard, is the dedicated ServiceNow interface that aggregates CMDB data quality metrics across the three core pillars: completeness, correctness, and compliance (plus relationship health and duplicate metrics). It provides KPI scores, drill-downs to failing CIs, and trend visualization specifically for CMDB health.

Answer

System Diagnostics > Stats

Answer

Performance Analytics > Dashboards > CI Quality

Answer

Reports > View/Run > CMDB Quality

Question 4

What does a green health score indicator represent on the CMDB Health Dashboard?

Accepted Answer

The metric meets or exceeds the defined target threshold for data quality.. A green indicator on the CMDB Health Dashboard signifies that the compliance, completeness, or correctness metric meets or exceeds the defined target threshold.

Answer

The CI is currently part of an active Service Map.

Answer

The CI has active Discovery credentials.

Answer

No changes have been made to the CI in 365 days.

Question 5

What is the main benefit of establishing CMDB data stewardship roles within an enterprise?

Accepted Answer

To ensure continuous data quality, accountability, and ownership of CMDB assets. CMDB data stewardship roles establish clear ownership and accountability for CMDB data quality, ensuring that designated stewards maintain accurate, complete, and timely CI records. This governance model is the primary benefit because it assigns responsibility for data integrity across the enterprise.

Answer

To approve all software license purchases

Answer

To write custom JavaScript business rules for system performance

Answer

To manage network switch VLAN configurations

Question 6

What is the primary role of the 'Walk' phase in CSDM maturity?

Accepted Answer

To introduce service portfolios and basic service mapping.. The Walk phase in CSDM maturity is where organizations introduce service portfolios and basic service mapping, moving beyond the foundational Crawl phase. It establishes structured service definitions and begins linking services to CIs, enabling better service visibility. This phase is about building on the foundation, not full automation.

Answer

To achieve full automated AI cloud optimization.

Answer

To maintain basic foundation user tables only.

Answer

To replace the CMDB with external flat files.

Question 7

An enterprise wants to establish clear data ownership and automate the lifecycle management tasks of archiving and retiring old hardware servers. Which native ServiceNow tool should be implemented to govern this process?

Accepted Answer

CMDB Data Manager. CMDB Data Manager is the native application designed to automate lifecycle operations such as backup, retire, delete, and attest for CIs based on policy rules.

Answer

Service Graph Connector

Answer

Discovery Schedule

Answer

Identification and Reconciliation Engine (IRE)

Question 8

When configuring CMDB health metrics, which of the following represents one of the three core pillars measured by the CMDB Health Dashboard?

Accepted Answer

Completeness. The CMDB Health Dashboard in ServiceNow measures three core pillars: Completeness, Compliance, and Correctness. Completeness specifically evaluates whether required CI attributes and relationships are populated, ensuring the CMDB has the necessary data to support IT processes. This is a fundamental metric because incomplete CIs can lead to inaccurate impact analysis and service mapping. The other options—Security, Performance, and Availability—are not part of the CMDB Health Dashboard's core pillars; they are operational metrics tracked elsewhere.

Answer

Security

Answer

Performance

Answer

Availability

Question 9

An IT team wants to create a report that lists all Business Services that depend on a specific database instance, traversing up to three relationship hops away. Which native feature can accomplish this multi-hop relationship extraction?

Accepted Answer

CMDB Query Builder with multi-node relationship steps. CMDB Query Builder is the native tool designed for multi-hop relationship traversal across CMDB classes. It lets you define a starting CI class, add relationship steps (hops) between classes, and filter results — exactly what is needed to find Business Services three hops from a database instance. Standard reports cannot traverse arbitrary relationship depths.

Answer

Standard List Report with parent filter

Answer

CMDB Health Dashboard audit rule

Answer

Service Mapping Traffic Connection report

Question 10

An organization requires a custom report that extracts CIs that match a complex multi-class criteria: Linux servers running a specific Oracle version that connect to a Business Service via a downstream 'Depends on::Used by' relationship. What is the most efficient native way to generate this dataset?

Accepted Answer

Use CMDB Query Builder to construct a multi-node relationship query and save it as a reporting source.. CMDB Query Builder allows administrators to define multi-class, relationship-aware queries across multiple tables and export or report on the resulting dataset.

Answer

Write a Database View joining cmdb_ci, cmdb_rel_ci, and cmdb_software_product.

Answer

Build a custom Service Mapping Traffic Connection report.

Answer

Create a standard ServiceNow List Report on the CI [cmdb_ci] table with multiple join conditions.