CIS-DF Practice Test 2 — 10 Questions

Question 1

An administrator needs to create a new custom Configuration Item class to track specialized network routers. Where should this class be created within the ServiceNow platform?

Accepted Answer

Configuration > CI Class Manager. Custom CI classes must be created using the CI Class Manager, which provides a structured interface for defining new child classes and managing their hierarchy under the appropriate base class.

Answer

System Definition > Tables

Answer

System Dictionary > New Class

Answer

Configuration > CMDB Properties

Question 2

During which CSDM maturity phase does an organization typically implement Service Portfolio Management and basic Business Service mapping?

Accepted Answer

Walk. Walk is the second CSDM phase, where organizations introduce service portfolios and map basic services.

Answer

Run

Answer

Fly

Answer

Crawl

Question 3

Which TWO configurations can be adjusted within CMDB Health Dashboard metric settings? (Choose two.)

Accepted Answer

Adjusting metric weightings to influence overall health scoring. CMDB Health metric settings allow administrators to enable/disable specific metrics and adjust weightings or thresholds.

Answer

Configuring SMTP email server relay settings

Answer

Defining firewall zone routing rules

Answer

Modifying underlying hardware CPU core clock speeds

Question 4

A reporting analyst wants to create a report showing the distribution of CIs across different operational statuses (e.g., In Use, Maintenance, Retired). Which table and field should be used as the primary grouping?

Accepted Answer

cmdb_ci table, Operational Status field. The base Configuration Item [cmdb_ci] table contains the Operational Status [operational_status] field used across all CIs.

Answer

cmdb_rel_ci table, Status field

Answer

ast_config_item table, State field

Answer

cmdb_ci table, Install Status field

Question 5

Your company is preparing for an IT audit and needs to demonstrate which user groups are responsible for supporting specific Application Services. Where should the support group be specified on the Application Service record according to CSDM guidelines?

Accepted Answer

Support group field on the Application Service record.. The 'Support group' field on the Application Service record designates the operational team responsible for supporting that specific service deployment.

Answer

Assignment group field on all incoming Incident records automatically.

Answer

Managed by group field on the underlying Linux server CIs.

Answer

Assigned group field on the parent Business Application record.

Question 6

What is the main benefit of establishing CMDB data stewardship roles within an enterprise?

Accepted Answer

To ensure continuous data quality, accountability, and ownership of CMDB assets. Data stewards drive accountability, ensuring data completeness, accuracy, and remediation across assigned CI portfolios.

Answer

To approve all software license purchases

Answer

To write custom JavaScript business rules for system performance

Answer

To manage network switch VLAN configurations

Question 7

An administrator is configuring a Robust Transform Engine (RTE) integration to populate the CMDB from a third-party asset management system. Why is RTE recommended over a standard Transform Map for CMDB data loads?

Accepted Answer

RTE processes data through the Identification and Reconciliation Engine (IRE), preventing duplicates and enforcing data integrity.. Robust Transform Engine integrates natively with the Identification and Reconciliation Engine (IRE), ensuring data is properly reconciled and duplicate CIs are prevented.

Answer

RTE automatically translates foreign languages in source data payloads.

Answer

RTE eliminates the need for staging tables during data imports.

Answer

RTE bypasses all access control lists to accelerate import times.

Question 8

An organization wants to link an active Apache Tomcat server CI directly to an Application Service. Which relationship type should be used to connect the Application Service to the underlying infrastructure CI?

Accepted Answer

Depends on / Used by. Application Services connect to underlying infrastructure CIs using the 'Depends on / Used by' relationship type.

Answer

Hosted on / Hosts

Answer

Member of / Contains

Answer

Runs on / Runs

Question 9

Which CMDB Health metric category evaluates whether CIs have mandatory fields populated, such as Assigned to, Managed by, and Support Group?

Accepted Answer

Completeness. Completeness measures whether required and recommended fields contain valid data on CI records.

Answer

Freshness

Answer

Correctness

Answer

Compliance

Question 10

Which TWO actions can be performed directly from the CMDB Health Dashboard when investigating health metrics? (Choose two.)

Accepted Answer

View remediation tasks associated with data health failures. The CMDB Health Dashboard allows administrators to drill down into failing metric categories and directly view the underlying records or trigger remediation workflows.

Answer

Directly modify core IRE Identification Rules for hardware classes

Answer

Permanently delete all duplicate CIs across the entire enterprise with a single click

Answer

Modify MID Server cluster configurations