CIS-DF Practice Test 19 — 15 Questions

Question 1

An IT manager wants to track software license compliance and installations for a commercial database product. Which table in the Manage Technical Services or Foundation domain represents the installed software instance?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Installed Software / Software Instance [cmdb_ci_spkg or cmdb_install_sw]. Installed software instances are tracked in the Installed Software [cmdb_install_sw] table or software instance tables linked to hosts.

Answer

Business Application [cmdb_ci_business_app]

Answer

Application Service [cmdb_ci_service_calculated]

Answer

Service Offering [service_offering]

Question 2

An enterprise wants to ensure that change requests correctly assess risk by identifying which Application Services will experience downtime during a server patch. Which CSDM relationship makes this impact calculation possible?

Accepted Answer

The relationship between the Server CI and the Application Service ('Depends on / Used by').. Change requests reference Application Services, which in turn have dependency relationships to the underlying patched servers.

Answer

The link between Foundation companies and Locations.

Answer

The assignment group field on the Incident table.

Answer

The direct mapping between User Groups and Business Capabilities.

Question 3

Your enterprise has implemented CSDM, but incident managers report that problem investigation is slowed because problem records are linked to Business Applications instead of Application Services. Why does linking problems to Application Services improve investigation efficiency?

Accepted Answer

Application Services provide the specific deployment and runtime infrastructure context needed to trace hardware and software component failures.. Application Services tie directly to specific runtime infrastructure instances (servers, databases), allowing problem analysts to pinpoint faulty infrastructure components causing failures.

Answer

Problem records cannot be saved unless an Application Service is populated.

Answer

Application Services automatically generate patch scripts for problem analysts.

Answer

Business Applications automatically reject problem records that lack an assigned change advisory board.

Question 4

An IT team is configuring Application Services and wants to understand the difference between a Manual Application Service and a Dynamic CI Group Application Service. Which statement accurately describes their operational differences?

Accepted Answer

Manual services require manual addition of CIs, whereas Dynamic CI Groups use queries to automatically populate CIs.. Manual Application Services require manual addition of CIs, whereas Dynamic CI Groups automatically update CIs based on query criteria.

Answer

Dynamic CI Groups replace the need for Business Applications entirely.

Answer

Dynamic CI Groups can only be used for hardware CIs, while Manual services are exclusively for software.

Answer

Manual services do not support incident mapping, while Dynamic CI Groups do.

Question 5

When configuring CMDB Data Governance policies, which THREE rule criteria types can be evaluated against CI records? (Choose three.)

Accepted Answer

Attribute value validation (checking pattern or lookup criteria). CMDB Data Governance policies evaluate completeness, relationships, and attribute values against defined standards.

Answer

Network latency ping response check

Answer

Hardware warranty expiration date synchronization with vendor APIs

Question 6

What is the primary function of the CI Class Manager in relation to CMDB governance?

Accepted Answer

To manage CI class definitions, identification rules, and health inclusions. The CI Class Manager provides a centralized interface to view and configure class hierarchies, identifiers, reconciliation rules, and health settings.

Answer

To generate user satisfaction surveys

Answer

To run network discovery scans

Answer

To approve emergency change requests

Question 7

Which THREE of the following domains are formally defined within the CSDM framework?

Accepted Answer

Foundation. The four CSDM domains are Foundation, Design, Manage Technical Services, and Sell/Consume.

Answer

Human Resources

Answer

Security Operations

Question 8

Which TWO of the following tasks are associated with the 'Manage Technical Services' domain?

Accepted Answer

Tracking underlying infrastructure CIs such as servers, networks, and databases.. Manage Technical Services covers technical services and managing underlying infrastructure CIs like servers and databases.

Answer

Publishing public employee onboarding catalog items.

Answer

Managing enterprise business architecture capabilities.

Answer

Defining corporate organizational departments and locations.

Question 9

Which ServiceNow application houses the CMDB Health Dashboard, Data Certification, and CMDB Data Governance features?

Accepted Answer

Configuration (CMDB). Configuration Management (CMDB) and related governance modules are part of the core Configuration Management suite.

Answer

HR Service Delivery

Answer

Project Portfolio Management

Answer

Customer Service Management

Question 10

A company is preparing for an ISO compliance audit of its IT infrastructure. The auditor asks to see historical records of who approved changes to critical server ownership attributes over the past year. Which ServiceNow feature provides this verifiable evidence?

Accepted Answer

CI Class History / Audit Trails on CI records. CI Class History or system audit logs (sys_audit) track attribute modifications and user details for auditing purposes.

Answer

Data Certification campaign results from three years ago

Answer

Discovery schedule run logs

Answer

CMDB Health Compliance Dashboard score widget

Question 11

Which THREE of the following best practices should be followed when mapping Business Applications to Application Services?

Accepted Answer

Create a single Business Application record for each distinct software product or portfolio item.. Best practices include creating one Business Application per software product, creating multiple Application Services for different environments, and maintaining accurate relationship links.

Answer

Delete all Business Application records once Discovery runs for the first time.

Answer

Map all servers directly to the Business Application without creating Application Services.

Question 12

Which TWO of the following fields are typically found on a Business Application record in the Design domain?

Accepted Answer

Vendor [vendor]. Business Application records typically include fields such as Name, Vendor, Criticality, and Category.

Answer

IP address [ip_address]

Answer

BIOS serial number [serial_number]

Answer

MAC address [mac_address]

Question 13

Which THREE of the following actions are recommended when preparing an organization for CSDM adoption?

Accepted Answer

Securing cross-functional alignment between enterprise architects, ITSM managers, and CMDB administrators.. Preparation actions include defining scope and maturity goals, cleansing foundation data, and securing stakeholder alignment across business and IT units.

Answer

Disabling ServiceNow Discovery to rely solely on manual spreadsheets.

Answer

Deleting all existing incident and change history from the database.

Question 14

Which ServiceNow utility should an administrator use to view and test identification rules, simulated payloads, and payload processing results for troubleshooting CI ingestion issues?

Accepted Answer

IRE Test Payload module (or Debug IRE). The IRE has a dedicated testing utility called 'Debug IRE' or the 'Identification and Reconciliation Engine' test simulator module.

Answer

Discovery Log Analyzer

Answer

Transform Map Simulator

Answer

Service Mapping Workbench

Question 15

An architect is reviewing an integration that populates network gear into the CMDB. The integration payload includes both the physical chassis and installed line cards. The implementer wants to ensure that if a line card is removed from the chassis in the physical world, its relationship in the CMDB is automatically cleaned up when the integration runs. Which feature supports this behavior?

Accepted Answer

Configure the payload payload structure to mark the relationship as dependent, allowing the IRE to handle stale child relationships.. Payloads processed via IRE can use dependent relationships and payload markers to handle stale related items or orphaned child records.

Answer

Set the Data Source Precedence for line cards to 'Delete on Sync'.

Answer

Write a scheduled job to delete all line cards every night before the integration runs.

Answer

Enable 'Cascade Delete' on the cmdb_rel_ci dictionary entry.