PL-900 Practice Exam 62 — 20 Questions

Question 1

A company has a model-driven app for project management. Project managers need to add a custom button to the ribbon that runs a Power Automate flow to send a status report. Which tool should you use to customize the ribbon? A) Power Apps Solution Explorer B) Command bar designer in the app designer C) PCF (Power Apps Component Framework) D) Ribbon Workbench tool

Accepted Answer

Command bar designer in the app designer. Option B is correct because the command bar designer in the app designer allows adding custom buttons that invoke flows. Option A: Solution Explorer is for classic customization but not recommended for modern apps. Option C: PCF is for building custom components, not simple button actions. Option D: Ribbon Workbench is a third-party tool, not official Microsoft tool.

Answer

PCF (Power Apps Component Framework)

Answer

Power Apps Solution Explorer

Answer

Ribbon Workbench tool

Question 2

You are developing a canvas app for a global sales team that needs to access customer data from Dataverse. The app must support offline capability so that sales reps can view and update customer records even without internet connectivity. The app will sync changes when the connection is restored. Which feature should you configure? A) Enable the 'Offline' setting in the app settings and add the Dataverse table to the offline profile. B) Use the 'SaveData' and 'LoadData' functions to manually manage offline data. C) Use Power Automate to cache data on the device. D) Use SharePoint as the data source because it supports offline natively.

Accepted Answer

Enable the 'Offline' setting in the app settings and add the Dataverse table to the offline profile.. Option A is correct because the offline feature in Power Apps canvas apps allows you to define offline profiles for Dataverse tables, enabling offline use. Option B: SaveData/LoadData can be used but require manual handling and are not integrated with Dataverse sync. Option C: Power Automate does not provide offline caching for apps. Option D: SharePoint offline is limited and may not meet requirements.

Answer

Use Power Automate to cache data on the device.

Answer

Use the 'SaveData' and 'LoadData' functions to manually manage offline data.

Answer

Use SharePoint as the data source because it supports offline natively.

Question 3

A non-profit organization uses Power Automate to automatically send thank-you emails to donors after they make a donation through a third-party payment gateway. The flow is triggered when a new row is added to a Dataverse table named 'Donations'. The flow then uses the 'Send an email (V2)' action to send the email. The flow has been working for months, but today donors started complaining that they are not receiving the thank-you emails. The flow run history shows that the flow runs successfully and the 'Send an email' action shows 'Succeeded'. What is the most likely cause of the issue?

Accepted Answer

The email account used in the 'Send an email' action has been deactivated or its credentials have changed. Option A is correct because the 'Send an email' action in Power Automate requires a connection to an email server; if the connection uses a shared mailbox or a service account, and that mailbox's credentials expire or the mailbox is deactivated, the flow will appear to succeed but the email will not be delivered. Option B is incorrect because if the email goes to spam, the flow would still show success. Option C is incorrect because the trigger is working. Option D is incorrect because the donor table is populated, so the flow runs.

Answer

The flow is not processing new donor records

Answer

The donors' email addresses are invalid

Answer

The Dataverse table trigger is not firing

Question 4

Contoso Ltd. has a Power Automate flow that runs daily at 8:00 AM to synchronize customer data from an on-premises SQL Server database to Dataverse. The flow uses an on-premises data gateway to connect to the SQL Server. Recently, the flow started failing with the error: 'Unable to connect to the gateway. The gateway is offline.' The IT administrator confirms that the gateway service is running on the on-premises server, and the server has internet connectivity. You need to resolve the issue. What should you do?

Accepted Answer

Reinstall the on-premises data gateway and verify it appears online in the Power Platform admin center. Option C is correct because the gateway can become unavailable if the associated Azure service (cloud service) is down or if the gateway's status in the Power Platform admin center shows as offline. Reinstalling the gateway is a common fix. Option A is incorrect because the gateway service is already running; restarting may not fix underlying issues. Option B is incorrect because the flow requires the gateway; removing it would break the connection. Option D is incorrect because the issue is gateway connectivity, not firewall rules for SQL Server.

Answer

Restart the on-premises data gateway service on the server

Answer

Remove the gateway from the flow and use a direct connection

Answer

Configure the firewall on the on-premises server to allow outbound traffic to Azure

Question 5

Your company uses Power Automate to handle approvals for purchase orders. You need to create a flow that triggers when an item is added to a SharePoint list, checks if the amount exceeds $10,000, and if so, sends an approval request to the finance manager. If approved, the item status should be updated to 'Approved'. Which type of flow should you use?

Accepted Answer

Automated cloud flow. An automated cloud flow can trigger on new SharePoint item, include a condition to check amount, use an approval action, and conditionally update the item. Desktop flows are for desktop automation. Business process flows guide users. Instant flows need manual trigger.

Answer

Business process flow

Answer

Instant cloud flow

Answer

Desktop flow

Question 6

A company wants to create a Power App that uses AI to extract information from uploaded invoices. The app should allow users to upload an invoice image and then automatically populate fields like invoice number, date, and total amount. Which Power Platform feature should you use? A) AI Builder's prebuilt invoice processing model. B) Custom Vision service in Azure. C) Power Automate with OCR actions. D) Use the 'Scan' function in Power Apps.

Accepted Answer

AI Builder's prebuilt invoice processing model.. Option A is correct because AI Builder provides a prebuilt model for invoice processing that can be integrated into Power Apps. Option B: Custom Vision is for image classification, not document extraction. Option C: Power Automate with OCR requires custom coding. Option D: The 'Scan' function is for barcode scanning, not document extraction.

Answer

Use the 'Scan' function in Power Apps.

Answer

Custom Vision service in Azure.

Answer

Power Automate with OCR actions.

Question 7

Your organization uses Power Automate to integrate with Microsoft 365 services. You need to create a flow that automatically creates a contact in Outlook when a new lead is added to Dynamics 365. The flow should run immediately when the lead is created. Which connector should you use as the trigger?

Accepted Answer

Dynamics 365 connector. The Dynamics 365 connector provides a 'When a record is created' trigger. SharePoint, Outlook, and Teams connectors do not trigger on Dynamics 365 leads.

Answer

SharePoint connector

Answer

Outlook connector

Answer

Microsoft Teams connector

Question 8

You need to create a flow that runs every hour to check a SharePoint list for items with a 'Due Date' that has passed and sends a reminder email to the assigned person. Which type of flow should you create?

Accepted Answer

Scheduled cloud flow. A scheduled cloud flow runs on a recurring schedule and can include actions to query SharePoint and send email. Automated flows trigger on events, not time. Desktop flows are for desktop automation. Business process flows guide users.

Answer

Desktop flow

Answer

Automated cloud flow

Answer

Business process flow

Question 9

Your organization uses Microsoft Teams for collaboration. You want to create a flow that sends a welcome message to a new member when they are added to a specific team. The flow should be triggered automatically without manual intervention. Which type of flow should you create?

Accepted Answer

Automated cloud flow. An automated cloud flow can use the 'When a new member is added to a team' trigger from Microsoft Teams connector. Instant flows require manual trigger. Scheduled flows run on a schedule. Desktop flows are for desktop automation.

Answer

Desktop flow

Answer

Scheduled cloud flow

Answer

Instant cloud flow

Question 10

Your company has a Power Automate flow that processes orders from a third-party system via an HTTP request trigger. Recently, the flow started failing with a '400 Bad Request' error. You verify that the request payload format matches the expected JSON schema. What is the most likely cause?

Accepted Answer

The third-party system is sending requests to an outdated flow URL. If the payload format is correct, the issue might be that the request URL changed or the flow was deactivated. The HTTP trigger URL is unique per flow; if the flow is turned off, it returns a 404. However, 400 errors indicate client error; the flow might be turned off or the URL changed. But since the payload is correct, the most likely is that the trigger URL was regenerated or changed. Other options like schema mismatch or authentication would cause different errors.

Answer

The flow is using an expired API key for authentication

Answer

The third-party system's IP address is blocked by the firewall

Answer

The flow's HTTP trigger schema does not match the request body

Question 11

A non-profit organization uses Microsoft 365 but has no IT staff. They want to create a simple app to track volunteer hours and automatically send reminders to volunteers who haven't logged hours in a week. They also need a dashboard to view total hours by project. Which combination of Power Platform tools should they use?

Accepted Answer

Power Apps, Power Automate, and Power BI. Option D is correct because Power Apps provides the low-code platform to build the volunteer hour logging app, Power Automate handles the automated reminder emails based on a weekly trigger, and Power BI creates the dashboard for total hours by project. This combination directly addresses all three requirements without needing IT staff, as all tools are designed for citizen developers.

Answer

Power Apps, AI Builder, and Power BI

Answer

Power Pages, Power Automate, and Power BI

Answer

Copilot Studio, Power Automate, and Power BI

Question 12

A government agency needs to modernize a paper-based permit approval process. The solution must enforce strict access control, provide an audit trail, and allow citizens to submit applications online. The agency uses Microsoft 365 and has a Power Platform license. Which approach should they take?

Accepted Answer

Use Power Pages for citizen submissions, Dataverse for storage, and Power Automate for approvals. Option D is correct because it combines Power Pages for external citizen-facing submission portals, Dataverse for secure, auditable data storage with role-based access control, and Power Automate for automated approval workflows. This architecture meets all requirements: strict access control (Dataverse roles), audit trail (Dataverse change tracking and auditing), and online citizen submissions (Power Pages).

Answer

Use Power Automate with AI Builder to process paper forms and store in SharePoint

Answer

Build a Power Apps model-driven app for internal staff and a canvas app for citizens

Answer

Use Power BI to create a dashboard and Power Automate for approvals

Question 13

A real estate agency wants to provide a portal where tenants can submit maintenance requests online. The portal should allow tenants to track the status of their requests. The agency staff should be able to update the status and assign work orders to contractors. The agency uses Microsoft 365 and has Power Platform licenses. What should they use?

Accepted Answer

Power Pages for tenants, Dataverse for storage, Power Automate for notifications, and Power Apps model-driven app for staff. Option D is correct because it uses Power Pages to create an external-facing portal for tenants to submit and track maintenance requests, Dataverse as the underlying data store for all request data, Power Automate to send notifications (e.g., status updates), and a Power Apps model-driven app for staff to manage requests and assign work orders. This combination provides a secure, low-code solution that leverages the existing Microsoft 365 and Power Platform licenses.

Answer

Power Apps canvas app for tenants and Power Apps model-driven app for staff

Answer

AI Builder and Power Automate to process requests

Answer

Power BI dashboard for tenants to view status and Power Apps for staff

Question 14

A small marketing team wants to automate the process of capturing leads from their website into a Dataverse table. Currently, the website sends an email notification when a lead submits a form, and a team member manually enters the data into a Power Apps app. The team wants to eliminate manual data entry. They also want to automatically send a confirmation email to the lead and create a task in Microsoft To Do for the sales representative to follow up. You need to recommend a Power Platform solution. What should you do?

Accepted Answer

Use Power Automate to monitor the website's email inbox, parse the lead data, add it to Dataverse, send confirmation email, and create a task in Microsoft To Do.. Option A is correct because it directly addresses the requirement to eliminate manual data entry by using Power Automate to monitor the website's email inbox (via a trigger like 'When a new email arrives'), parse the lead data from the email body or attachments, add it to a Dataverse table, send a confirmation email, and create a task in Microsoft To Do. This solution automates the entire workflow without requiring changes to the existing website form or manual intervention.

Answer

Replace the website form with a Power Apps portal form, and use Power Automate for emails and tasks.

Answer

Use Microsoft Forms to collect leads, and Power Automate to add to Dataverse and send emails.

Answer

Create a Power Apps app on the website to capture leads, and use Power Automate to send emails and create tasks.

Question 15

An insurance company wants to automate claims processing. They receive claims via email attachments (PDFs) and need to extract key information (policy number, date, amount) and enter it into a Dataverse table. Then, a workflow should evaluate the claim amount: if under $5000, auto-approve and notify the customer; if over $5000, assign to a human adjuster. The solution must be low-code and use AI where beneficial. Which combination should they use?

Accepted Answer

AI Builder, Power Automate, and Dataverse. Option B is correct because it combines AI Builder (to extract data from PDFs using prebuilt AI models), Power Automate (to orchestrate the workflow and conditional logic based on claim amount), and Dataverse (to store the extracted data in a structured table). This low-code solution leverages AI where beneficial (PDF extraction) and automates the approval routing without requiring custom development.

Answer

Power BI, AI Builder, Power Automate, and Dataverse

Answer

Power Pages, AI Builder, Power Automate, and Dataverse

Answer

AI Builder, Copilot Studio, Power Automate, and Dataverse

Question 16

A retail chain uses Power BI to analyze sales data from multiple stores. The data is stored in an Azure SQL Database. The company wants to give store managers access to a dashboard that shows their store's sales compared to the company average. However, store managers should not see other stores' data. The company also wants to automate the process of sending a weekly sales report to regional managers via email. The regional managers need to see aggregated data for their region. You need to implement a solution using Power Platform components. What should you do?

Accepted Answer

Create a Power BI dataset with RLS to filter by store, publish a dashboard, and use a scheduled Power Automate flow to email a paginated report to regional managers.. Option C is correct because it uses Power BI Row-Level Security (RLS) to restrict store managers to only their store's data while allowing regional managers to see aggregated data via a paginated report. The scheduled Power Automate flow automates the weekly email delivery, meeting both security and automation requirements without manual intervention.

Answer

Create a Power Automate flow that runs a SQL query and sends the results via email, and give store managers access to the Azure SQL Database directly.

Answer

Create separate Power BI dashboards for each store and each region, and manually share them.

Answer

Use Power Apps to build a custom dashboard for each store, and use Power Automate to email reports.

Question 17

You are a Power Platform administrator for a large enterprise. You have created a Power Automate cloud flow that sends an approval email to the manager whenever a new employee is added to the HR system. The flow uses a SharePoint list as the trigger and a Common Data Service (CDS) connector to update the employee record. Recently, the flow has been failing intermittently with the error: 'The request failed due to a network error. The server returned an error: GatewayTimeout'. You check the flow run history and see that the error occurs on the CDS update action. The SharePoint trigger and approval actions complete successfully. The flow runs with a concurrency setting of 10. The CDS environment is in another region. You need to resolve the timeout issue. What should you do?

Accepted Answer

Increase the timeout setting for the CDS update action in the flow.. Option A is correct because the GatewayTimeout error indicates that the CDS update action is taking longer than the default timeout (typically 2 minutes) to complete, especially given the cross-region latency. Increasing the timeout setting for the CDS action allows the flow to wait longer for the response, resolving the intermittent failure without altering the flow's logic or concurrency.

Answer

Split the flow into two: one for the SharePoint trigger and one for the CDS update, and trigger the second via HTTP request.

Answer

Restart the CDS environment to clear any temporary issues.

Answer

Reduce the concurrency setting to 1 to prevent multiple simultaneous requests.

Question 18

You are a Power Platform administrator for a large multinational company that uses Microsoft Power Platform to manage its sales operations. The company has a Power App for sales representatives to log customer meetings and a Power Automate flow that sends a summary email to the sales manager after each meeting is logged. Recently, sales representatives have reported that the app is slow to load and sometimes times out. The IT team has checked network connectivity and server performance and found no issues. The app uses Dataverse as its data source and includes several lookup fields to related tables. The Power Automate flow runs immediately after a meeting is created and queries additional data from the Dataverse. You suspect the issue is related to the flow's trigger and subsequent queries. What course of action should you take to improve performance?

Accepted Answer

Modify the flow to run on a schedule instead of immediately upon record creation. Option A is correct because the performance issue is likely caused by the Power Automate flow's trigger running synchronously or near-synchronously upon record creation, which can block the app's response or cause timeouts if the flow queries additional Dataverse data. By modifying the flow to run on a schedule (e.g., every 5 minutes), you decouple the heavy query operations from the real-time app interaction, reducing the load on the app's session and preventing timeouts.

Answer

Disable the Power Automate flow and manually send summary emails

Answer

Implement caching in the Power App to store lookup data locally

Answer

Increase the timeout duration of the Power Automate flow to allow more time for queries

Question 19

A company has deployed a custom copilot built with Microsoft Copilot Studio to support the sales team. The copilot uses a SharePoint site containing product documentation and a public website for industry news as knowledge sources. The copilot is configured with anonymous access and is published to a demo page. Recently, the sales team has been using the copilot to answer customer questions, but they report that the copilot sometimes provides incorrect product specifications and cites sources that are not related to the company's products. The administrator needs to improve the accuracy and relevance of the copilot's responses while maintaining the ability to answer questions about industry news. What should the administrator do first?

Accepted Answer

Remove the public website as a knowledge source and add a more specific industry news source. Option A is correct because the core issue is that the public website knowledge source is introducing irrelevant or incorrect information into the copilot's responses. By removing it and adding a more specific industry news source, the administrator directly addresses the source of inaccuracy while preserving the ability to answer industry news questions. This aligns with the principle that knowledge source quality directly impacts generative AI response relevance in Microsoft Copilot Studio.

Answer

Enable Microsoft Entra ID authentication to restrict access

Answer

Turn off Generative AI and use only manual topics

Answer

Add additional SharePoint sites with product specifications

Question 20

You are a Power Platform administrator for Contoso Ltd. The company uses Microsoft Copilot Studio to build a customer support copilot. The copilot has several topics for common issues. Recently, users report that when they ask about "refund policy," the copilot responds with unrelated information about shipping. You review the copilot and find that:
- There is a topic called "Refund Policy" with trigger phrases: "refund policy", "return policy", "money back".
- There is a topic called "Shipping Information" with trigger phrases: "shipping", "delivery", "refund policy".
- Both topics are active and have similar confidence thresholds.
- The "Shipping Information" topic was created last week by a new team member.
- The "Fallback" topic responds with "I'm sorry, I didn't understand."

You need to ensure that when users say "refund policy," the correct topic is triggered. You want to minimize changes to existing configurations. What should you do?

Accepted Answer

Remove the trigger phrase "refund policy" from the "Shipping Information" topic.. Option A is correct because removing the trigger phrase 'refund policy' from the 'Shipping Information' topic eliminates the conflicting trigger that causes the copilot to match the wrong topic. In Microsoft Copilot Studio, when multiple topics share the same trigger phrase and have similar confidence thresholds, the system may select the wrong topic based on recency or other scoring factors. By removing the duplicate phrase from the newer topic, the 'Refund Policy' topic becomes the only match for that phrase, ensuring the correct response.

Answer

Reorder topics so that "Refund Policy" appears before "Shipping Information" in the topic list.

Answer

Lower the trigger confidence threshold for the "Refund Policy" topic to 0.7.

Answer

Delete the "Shipping Information" topic and recreate it without the phrase "refund policy."