20+ practice questions focused on Describe Microsoft 365 pricing, licensing, and support — one of the most tested topics on the Microsoft 365 Fundamentals MS-900 exam. Each question includes a detailed explanation so you learn why the right answer is correct.
Start Describe Microsoft 365 pricing, licensing, and support PracticeYour organization is a non-profit with 1000 users. You want to minimize costs while providing email, file storage, and Microsoft Teams. Which licensing strategy should you use?
Explanation: Apply for Microsoft 365 Nonprofit Business Basic. Nonprofits can get discounted or donated plans. Microsoft 365 Business Basic includes Exchange Online, SharePoint, OneDrive, and Teams. Option B (Business Premium) includes more features than needed. Option C (E5) is overkill. Option D (E3) is too expensive. Option A is the most cost-effective.
Your organization uses Microsoft 365 E5 and wants to implement Microsoft Copilot for Microsoft 365. Which licensing prerequisite must be met?
Explanation: Microsoft Copilot for Microsoft 365 requires a qualifying Microsoft 365 plan that includes the necessary AI and security features. Microsoft 365 E5 or E3 (with specific add-ons) are the minimum licensing prerequisites because they provide the underlying Microsoft Graph data, Microsoft 365 Apps, and enterprise-grade security (e.g., Microsoft Purview) that Copilot relies on for contextual AI responses. Without an E5 or E3 license, the Copilot service cannot integrate with the user's mailbox, documents, and calendar data.
Which TWO Microsoft 365 support plans include 24/7 phone support? (Choose 2)
Explanation: It is an enterprise-tier plan that includes 24/7 phone support as part of its comprehensive support offering. Option E (Microsoft 365 Business Premium) is also correct because it is the top-tier Business plan and includes 24/7 phone support for administrators. Options A (Microsoft 365 E3), B (Microsoft 365 Business Basic), and D (Microsoft 365 F3) do not include 24/7 phone support; E3 and F3 provide limited support without round-the-clock phone access, and Business Basic offers only web/email support during business hours.
Which THREE Microsoft 365 services are included in Microsoft 365 E5 but not in Microsoft 365 E3? (Choose 3)
Explanation: Microsoft Defender for Identity (option C) is a cloud-based security service that uses on-premises Active Directory signals to detect identity-based threats, and it is bundled only in Microsoft 365 E5 (via EMS E5), not in E3. Microsoft Purview Information Protection (option D), which provides sensitivity labels, encryption, and data loss prevention classification capabilities, is included in E5 but not in the E3 suite. Microsoft Defender for Office 365 (Plan 2) (option E) adds Threat Explorer, automated investigation and response, and attack simulation training, and it is an E5-only component. Options A and B are incorrect because Microsoft Teams and Exchange Online are core workloads included in both Microsoft 365 E3 and E5. Therefore, the three services unique to E5 among the listed choices are C, D, and E.
Which TWO Microsoft 365 plans include Microsoft Copilot for Microsoft 365 as a built-in feature? (Choose 2)
Explanation: Microsoft 365 Business Premium (option A) is correct because it is one of the SMB-tier plans that includes Microsoft Copilot for Microsoft 365 as a built-in feature, giving organizations with up to 300 users access to Copilot across Word, Excel, PowerPoint, Outlook, and Teams. Microsoft 365 E5 (option D) is also correct because it is the top enterprise plan that bundles Copilot for Microsoft 365 as part of its license, alongside advanced security, compliance, and analytics capabilities. The other options do not include Copilot as a built-in feature: Microsoft 365 E1 (B) is an entry-level enterprise plan without Copilot, Microsoft 365 Business Basic (C) is a web-and-mobile-only SMB plan without Copilot, and Microsoft 365 F3 (E) is a frontline-worker plan that does not bundle Copilot.
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