Describe Microsoft 365 pricing, licensing, and support

Your organization has 500 users with Microsoft 365 E3 licenses. You want to add security features such as Microsoft Defender for Office 365 (Plan 1) and Microsoft Purview Information Protection. Which licensing approach should you recommend?

A company with 200 employees needs to deploy Microsoft 365 Apps for Enterprise. They want to pay monthly and have no annual commitment. Which licensing program should they use?

Your organization is a non-profit with 1000 users. You want to minimize costs while providing email, file storage, and Microsoft Teams. Which licensing strategy should you use?

A user is unable to send emails with attachments larger than 25 MB. The organization has Microsoft 365 Business Standard. What should you do to increase the attachment limit?

Your organization uses Microsoft 365 E5 and wants to implement Microsoft Copilot for Microsoft 365. Which licensing prerequisite must be met?

Your company has a mix of on-premises and cloud users. You plan to move to Microsoft 365 and need to support hybrid identity with password hash synchronization. Which licensing is minimally required?

A customer reports that their Microsoft 365 Business Basic subscription is about to expire. They want to ensure uninterrupted service. What should they do?

Your organization needs to provide access to Microsoft 365 for 50 temporary contractors who will work for 6 months. They require email and Teams. Which licensing approach is most cost-effective?

Your organization has Microsoft 365 E5 licenses. You want to ensure that users can access sensitive data only from compliant devices. Which Microsoft 365 service should you use?

Which TWO Microsoft 365 support plans include 24/7 phone support? (Choose 2)

Which THREE Microsoft 365 services are included in Microsoft 365 E5 but not in Microsoft 365 E3? (Choose 3)

Which TWO Microsoft 365 plans include Microsoft Copilot for Microsoft 365 as a built-in feature? (Choose 2)

You are reviewing a JSON policy for group-based licensing in Microsoft Entra ID. The policy assigns Microsoft 365 E3 licenses to the Sales group but disables the Teams service plan. What is the most likely reason for disabling Teams?

You are a Microsoft 365 administrator. You run the Get-MsolAccountSku cmdlet and see the output. Which statement accurately describes the licensing situation?

An administrator is reviewing an ARM template for a storage account. The template includes a storage account with Standard_LRS redundancy. Which Microsoft 365 licensing feature does this relate to?

A company with 500 users is planning to adopt Microsoft 365. They need to ensure that all users have access to Microsoft Teams, Exchange Online, and SharePoint Online, as well as the latest desktop versions of Office apps. They also require advanced compliance features such as litigation hold and eDiscovery. Which Microsoft 365 licensing plan best meets these requirements?

A user is unable to access Microsoft Teams because the tenant's subscription has expired. The administrator wants to restore access as quickly as possible while minimizing costs. What should the administrator do?

A multinational organization has a Microsoft 365 E5 subscription for 10,000 users. Some users in a subsidiary require only email and basic office apps. The IT department wants to reduce costs by reassigning licenses without losing any existing functionality for those users. What is the most cost-effective licensing strategy?

A company is evaluating Microsoft 365 support plans. They need access to web-based support, the ability to submit an unlimited number of incidents, and a guaranteed response time of less than one hour for critical issues. They have fewer than 50 users. Which support plan should they choose?

An organization is using Microsoft 365 Business Premium. They want to add Microsoft 365 Copilot for 10 users to enhance productivity with AI features. How should the administrator procure the Copilot licenses?

A company has a mix of Microsoft 365 E3 and E5 licenses. They want to ensure that all users have access to Microsoft Defender for Office 365 (Plan 2) without upgrading everyone to E5. What is the most cost-effective approach?

An organization with 50,000 users is planning to deploy Microsoft 365 E5. They want to use Microsoft Entra ID P2 features for identity protection and access reviews. However, they notice that Entra ID P2 is included in E5 but not in E3. They also need to ensure compliance with regulatory requirements for data residency. Which additional licensing or configuration is required?

A user receives an error message when trying to activate Microsoft 365 Apps for enterprise. The administrator checks the license assignment and confirms the user has a Microsoft 365 E3 license. What is the most likely cause of the activation failure?

A global organization with 20,000 users is migrating from on-premises Exchange to Exchange Online. They have a mix of Microsoft 365 E3 and E5 licenses. The compliance team requires that all mailboxes be placed on litigation hold within 24 hours of the migration. Which licensing consideration is critical?

A company is choosing a Microsoft 365 plan for 150 users who need email, file storage, and Teams. They also need basic compliance features such as data retention policies and eDiscovery. Which TWO plans meet these requirements?

An organization with 5,000 users has Microsoft 365 E3 licenses. They want to add Microsoft Defender for Office 365 (Plan 1) and Microsoft Purview Data Loss Prevention (DLP). Which THREE actions can achieve this?

A company needs to provide support to its Microsoft 365 users. They want a plan that includes 24/7 phone support, web support, and the ability to submit an unlimited number of incidents. Which TWO support plans offer these features?

Your organization has 500 users and needs to comply with data residency requirements in the EU. You plan to purchase Microsoft 365 E3 subscriptions. Which licensing option should you choose to ensure data is stored only in EU datacenters?

A company with 200 users subscribes to Microsoft 365 Business Premium. They want to assign a license to a new employee. What is the most efficient way to assign the license?

Your organization uses Microsoft 365 E5 and wants to implement Microsoft Copilot for Microsoft 365. Which licensing prerequisite must be met for each user?

A customer has 100 users on Microsoft 365 Business Basic and wants to add Microsoft Defender for Office 365 Plan 1. Which licensing approach should they use?

Your organization is a non-profit. How can you obtain Microsoft 365 licenses at a reduced cost?

Your organization has a mix of Microsoft 365 E3 and E5 licenses. You want to ensure that all users have the same security baseline. Which licensing strategy should you use?

Your company has 50 users on Microsoft 365 Business Premium. You need to provide phone system and audio conferencing capabilities. What should you do?

A user reports that they cannot access Microsoft 365 services. You check the Microsoft 365 admin center and see that their license is expired. What is the most likely result of an expired license?

Your organization is deploying Microsoft 365 for a subsidiary with 1,000 users. The subsidiary needs to be billed separately. Which licensing model should you use?

Which TWO of the following are required to use Microsoft 365 Apps for enterprise?

Which THREE of the following are benefits of the Microsoft 365 E5 license compared to E3?

Which TWO of the following support options are available for Microsoft 365?

A company has 500 users and is considering moving to Microsoft 365. They need to ensure that all users have access to Exchange Online, SharePoint Online, and Teams, and they want to use Microsoft Entra ID P1 for identity management. Which Microsoft 365 subscription should they choose?

A user reports that they cannot access Microsoft 365 services because their license has expired. The administrator needs to restore access as quickly as possible while the company processes payment for renewal. What should the administrator do?

An organization with 10,000 users is planning to deploy Microsoft 365. They need to minimize monthly costs while ensuring all users have access to Exchange Online, SharePoint Online, Teams, and Microsoft Copilot for Microsoft 365. Which licensing approach should they adopt?

A company has a mix of full-time employees and seasonal contractors. They want to provide email and file storage to contractors without purchasing full licenses. Which licensing option should they use?

An administrator needs to assign Microsoft 365 licenses to new users in bulk. They have a CSV file with user details and want to use a script. Which tool should they use?

An organization is reconciling their Microsoft 365 invoice and notices charges for 'Microsoft 365 Copilot' that they did not expect. The administrator suspects that users may have inadvertently enabled Copilot via self-service purchase. How should they prevent this in the future?

Which TWO support plans provide access to Microsoft 365 technical support via phone and email with a guaranteed response time?

Which THREE factors should an organization consider when choosing between Microsoft 365 Business Premium and Microsoft 365 E3?

Which TWO Microsoft 365 subscription plans include the Microsoft 365 Copilot add-on as an optional purchase?

Refer to the exhibit. The administrator wants to reduce costs by reclaiming unused licenses. However, they must ensure that no user loses access to services. What should they do?

Contoso Ltd. is a mid-sized company with 1,200 employees. They currently use on-premises Exchange and SharePoint. They plan to migrate to Microsoft 365 and have decided to use Microsoft 365 E3 for all users. The IT department is concerned about the cost of add-on services. The CFO wants to minimize monthly expenses while ensuring that users have access to Exchange Online, SharePoint Online, Teams, and OneDrive. Additionally, the company needs to meet basic compliance requirements such as retention policies and eDiscovery. They do not require advanced security features like Microsoft Defender for Office 365 P2 or Microsoft Purview Data Loss Prevention. Which approach should the IT department recommend to meet these requirements at the lowest cost?

Fabrikam Inc. has 5,000 users and is currently using Microsoft 365 E3. They want to enable Microsoft Copilot for Microsoft 365 for all users. The finance team is concerned about the additional cost and wants to explore if any existing licenses include Copilot or if they can use a lower-cost option. The IT team has determined that Copilot requires a qualifying license such as E3 or E5. Fabrikam also needs to maintain their current level of service for Exchange, SharePoint, Teams, and OneDrive. They do not need any additional security or compliance features beyond what E3 provides. Which licensing strategy should they implement to enable Copilot for all users while minimizing total cost?

A small business with 25 employees is starting to use Microsoft 365. The owner purchased Microsoft 365 Business Basic licenses for everyone. After a month, employees report that they need the desktop versions of Word, Excel, and PowerPoint. The owner wants to upgrade the licenses but does not want to pay for features they don't need, such as advanced security. They also want to ensure that all users can continue using email, Teams, and SharePoint. Which licensing change should the owner make?

A global organization with 20,000 users is running Microsoft 365 E5 licenses. Due to budget cuts, the CIO wants to reduce licensing costs by 20% while ensuring that all users still have access to Exchange Online, SharePoint, Teams, and OneDrive. The organization also needs to maintain compliance with industry regulations that require eDiscovery and retention policies. The security team is willing to give up advanced threat protection features like Microsoft Defender for Office 365 P2 and Microsoft Purview Data Loss Prevention. Which licensing strategy should the organization adopt?

Wide World Importers has 300 users and is currently using Microsoft 365 Business Premium. The company is expanding and expects to hire 50 more employees next quarter. The CFO is concerned that Business Premium has a 300-user limit and wants to ensure a smooth transition without service interruption. The company needs to keep all current services (Exchange, SharePoint, Teams, OneDrive, Microsoft Defender for Business). They also want to add Microsoft Copilot for Microsoft 365 for all users. Which licensing strategy should they implement to accommodate the growth and add Copilot?