Describe Microsoft 365 apps and services

A multinational organization wants a central hub for employee communication that includes company-wide announcements, topic-based communities, and the ability to integrate with SharePoint and Power BI dashboards. Which Microsoft 365 service is designed specifically for this purpose?

A sales manager wants to track customer interactions, manage leads, and automate follow-up emails from a single platform. Which Microsoft 365 service is specifically designed for customer relationship management (CRM)?

A project manager wants a shared workspace where team members can create and track tasks, set deadlines, and collaborate on documents. This workspace should integrate with Microsoft Teams for quick access. Which Microsoft 365 service is best suited for this purpose?

A company uses a third-party Human Resources (HR) system. Whenever a new employee is added to the HR system, they want to automatically create a user account in Microsoft 365, assign the appropriate license, and send a welcome email. Which Microsoft 365 service should be used to orchestrate this automation?

A manager wants to quickly create a survey to collect employee feedback on a new policy. The survey must automatically store responses in an Excel spreadsheet and trigger an email notification when a response is submitted. Which Microsoft 365 service should the manager use?

A sales team needs a centralized repository for customer proposals that multiple team members can edit simultaneously and that maintains version history. Which Microsoft 365 service should they use?

A marketing team wants to create a visual task board to track campaign activities, assign owners, and set deadlines. They do not need subtasks or dependencies. Which Microsoft 365 app is most suitable?

A public relations team needs to create an interactive, visually rich newsletter that includes embedded video and dynamic content from a SharePoint list. Which app should they use?

A sales representative needs to quickly create a professional-looking price quote that includes dynamic pricing from a company database and send it as a PDF to a customer. Which Microsoft 365 app is best suited for this?

A project manager wants to create a collaborative workspace that includes a shared calendar, a document library, and a task list. The workspace should be accessible from within Microsoft Teams and allow team members to discuss topics in a threaded conversation. Which Microsoft 365 service should they use as the foundation?

A project team needs a centralized workspace that includes a shared calendar for deadlines, a document library for storing deliverables, and a task list with assignments. They also want threaded discussions about each item. Which Microsoft 365 service provides this integrated experience out of the box?

A sales manager needs a visual tool to track the sales pipeline with stages, deal values, and assigned team members. The team should be able to update the board in real time and see changes instantly. Which Microsoft 365 app is most suitable?

An HR manager needs to collect employee feedback on a new policy. They want to create a short survey that anonymizes responses and provides automatic charts summarizing the results. Which Microsoft 365 app is best suited for this task?

A project team needs to create a central workspace where they can store project documents, assign tasks, track a shared calendar of milestones, and have threaded discussions about each item. The solution must integrate directly with Microsoft Teams. Which Microsoft 365 service provides this out-of-the-box?

An HR manager needs to collect anonymous feedback from employees about a new benefits policy. They want the responses to be automatically summarized into charts and graphs. Which Microsoft 365 app is best suited for this task?

A sales team needs to create a shared workspace where they can store customer documents, collaborate on a lead list, track follow-ups on a shared calendar, and hold video meetings with customers. Which Microsoft 365 service provides all these capabilities in a single, integrated experience?

A marketing manager needs to create a modern intranet site that publishes news, important announcements, and upcoming events. The site must be responsive on mobile devices and allow employees to like, comment, and share articles. Which Microsoft 365 service should they use?

A training manager needs to create a simple video that includes screen recordings, webcam overlay, and transitions to announce a new compliance policy. The manager wants to use a Microsoft 365 app that is designed for video creation and editing. Which Microsoft 365 app should the manager use?

A team needs to create a shared online document and collaborate in real time with colleagues. They require built-in version history and the ability to access the document from any device. Which Microsoft 365 app should they use?

A sales team needs to create a shared list of customer contact information with custom fields like company, email, phone, and deal stage. The list should be accessible from within Outlook and allow real-time updates by multiple users. Which Microsoft 365 app should they use?

While preparing a Microsoft 365 adoption plan, a consultant is asked to manage leads, opportunities, customer accounts, and sales processes. Microsoft 365 app or service is the best fit?

A manager wants to set up a daily automated reminder email to employees who have not completed a mandatory training video in Microsoft Stream. The reminder should stop once the training is marked complete. Which Microsoft 365 tool should the manager use?

A marketing team needs a shared workspace where they can store documents, manage a shared calendar, conduct video meetings, and collaborate on announcements. They want this workspace to be integrated with other Microsoft 365 apps. Which Microsoft 365 service is best suited for this requirement?

A project team needs to create a shared workspace to manage tasks, share files, track project milestones, and communicate through conversation threads. They want a single app that integrates with other Microsoft 365 services like Outlook and Teams. Which Microsoft 365 app is best suited for this requirement?

A field service team needs a mobile-friendly app that allows technicians to view customer information from a central database, log completed tasks, and capture photos on-site. The IT department has limited development resources and wants to build this app quickly without writing extensive code. Which Microsoft 365 app is best suited for this requirement?

A sales team needs to track customer interactions, manage leads, and automate follow-up emails. Which Microsoft 365 app is specifically designed for this customer relationship management (CRM) purpose?

A project manager needs to create a shared workspace for a cross-functional team to manage tasks, share files, track deadlines, and have threaded conversations. Which Microsoft 365 app should be the primary platform for this workspace?

A sales team wants to build a custom inventory tracking application with minimal code. They need a cloud-based database that can securely store structured data and integrate with the low-code app builder. Which Microsoft 365 service should they use as the database backend?

A project team needs to collaborate on Teams channel conversations and meetings and co-author related Office files. Which two Microsoft 365 capabilities are most relevant?

A department asks for the Microsoft 365 service best suited for department document libraries with version history. Which service should they use?

A department asks for the Microsoft 365 service best suited for enterprise video publishing and town hall recordings. Which service should they use?

A project team needs to collaborate on personal work files that follow a user across devices and co-author related Office files. Which two Microsoft 365 capabilities are most relevant?

A department asks for the Microsoft 365 service best suited for enterprise video publishing and town hall recordings. Which service should they use? The design must avoid adding custom operational scripts.

A department asks for the Microsoft 365 service best suited for forms-based surveys and quizzes. Which service should they use?

A department asks for the Microsoft 365 service best suited for custom low-code business apps. Which service should they use? The design must avoid adding custom operational scripts.

Which of the following are included as part of Microsoft 365 E3 or E5 subscriptions? Choose all that apply. (There are four correct answers.)

Drag and drop the steps to assign a Microsoft 365 license to a user via the admin center into the correct order.

Drag and drop the steps to enable Microsoft 365 audit logging in the compliance center into the correct order.

An organization needs to securely store and manage user identities for Microsoft 365. Which Microsoft service should they use?

Refer to the exhibit. You have a Conditional Access policy as shown. A user reports they cannot access Exchange Online from a non-compliant device. What is the most likely reason?

Which THREE Microsoft 365 services are part of Microsoft Viva, the employee experience platform?

A company deploys Microsoft 365 Business Premium. The IT team wants to enable employees to sign in using a mobile app without passwords. Which app should they configure?

A company has employees who frequently work from home on personal devices. They need to ensure corporate data in Microsoft 365 is protected even if the device is lost or compromised, without managing the entire device. What should they implement?

Which THREE Microsoft 365 apps are part of the Microsoft Viva employee experience platform?

A user wants to access their work files from a personal laptop without installing any Microsoft 365 Apps. Which web-based service allows them to view and edit documents in a browser?

An organization wants to use AI to summarize long email threads and suggest replies in Outlook. Which Microsoft 365 feature provides this capability?

Which THREE Microsoft 365 apps are included in Microsoft 365 Business Basic?

An organization uses Microsoft 365 E5 and wants to automatically classify and protect sensitive documents stored in SharePoint Online based on content patterns (e.g., credit card numbers). They need to apply encryption and restrict access when such content is detected. Which Microsoft 365 service should they configure?

A company uses Microsoft 365 E3 and wants to implement a collaboration solution that allows multiple users to co-author documents in real time, track version history, and set permissions at the document level. Which THREE Microsoft 365 services can fulfill these requirements?

Contoso Ltd. is a global manufacturing company with 10,000 users. They are deploying Microsoft 365 E5 and require: (1) All Microsoft 365 data must be encrypted at rest and in transit using customer-managed keys; (2) Email must be archived for 10 years; (3) Users must be able to access files offline on mobile devices and sync changes when online; (4) The IT team must monitor and respond to threats across email, endpoints, and identities from a single console. You need to recommend the appropriate Microsoft 365 services. Which combination should you choose?

Wide World Importers is a retail company with 2,000 users. They use Microsoft 365 E3. They need to: (1) Deploy a new employee experience platform that integrates with Microsoft 365 and provides personalized news, tasks, and learning; (2) Enable employees to create low-code apps to automate approvals and workflows without custom development; (3) Provide a secure way for employees to store and share company files with granular permissions; (4) Allow IT to manage mobile devices and applications centrally. Which Microsoft 365 services should they use?

Adventure Works is a non-profit with 200 users. They use Microsoft 365 for Nonprofits. They need to: (1) Restrict access to sensitive donor information to only specific users; (2) Automatically archive emails older than 5 years; (3) Allow volunteers to access shared files from their personal devices without enrolling them in device management; (4) Use AI to summarize long email threads and suggest replies. Which Microsoft 365 services or features should they use?