MB-910 Multiple Select — 10 Questions

Question 1

Which THREE are key features of Dynamics 365 Customer Insights?

Accepted Answer

Dynamic segmentation. Data unification, AI predictions, and segmentation are core features. Data ingestion is part of unification. Marketing automation is a separate app.

Answer

Marketing email automation

Answer

Data ingestion from on-premises databases

Question 2

Which TWO features are part of Dynamics 365 Sales?

Accepted Answer

Predictive lead scoring. Predictive lead scoring is a core AI-driven feature in Dynamics 365 Sales that uses machine learning models to score leads based on their likelihood to convert, helping sales teams prioritize high-quality leads. It is built into the Sales Hub and Sales Premium licenses, leveraging historical data and behavioral signals to generate a score between 0 and 100.

Answer

Field Service scheduling

Answer

Product Insights

Answer

Customer Service Insights

Question 3

Which TWO of the following are features of Dynamics 365 Sales?

Accepted Answer

Lead scoring. Lead scoring is a core feature of Dynamics 365 Sales that uses machine learning models to rank leads based on their likelihood to convert, helping sales teams prioritize high-quality leads. It is built into the Sales Hub app and leverages predictive scoring from the Dynamics 365 AI for Sales module.

Answer

Resource Scheduling Optimization

Answer

Case management

Answer

Customer Voice surveys

Question 4

Which of the following are standard entities in Dynamics 365 Sales? (Choose all that apply.)

Accepted Answer

Invoice. All five options—Invoice, Lead, Quote, Product, and Opportunity—are standard entities in Dynamics 365 Sales. Each serves a distinct role in the sales process: Invoice for billing, Lead for initial interest, Quote for pricing proposals, Product for catalog items, and Opportunity for tracked deals. The question's requirement to choose only two is misleading; in reality, all are core entities included by default in the Sales solution.

Question 5

Which TWO data sources can be used to ingest data into Dynamics 365 Customer Insights? (Choose two.)

Accepted Answer

Power Query. Power Query is a native data ingestion tool within Dynamics 365 Customer Insights that allows users to connect to a wide variety of data sources, transform data using a graphical interface, and load it into the Customer Insights data lake. It supports connectors for databases, online services, and files, making it a primary method for importing customer data.

Answer

Azure DevOps

Answer

Excel file

Answer

Microsoft Teams

Question 6

Which TWO of the following are essential components of a Dynamics 365 Field Service implementation for a company that wants to use resource scheduling optimization? (Select TWO.)

Accepted Answer

Resource Scheduling Optimization. Options D and E are correct. Resource Scheduling Optimization and Bookable Resources are essential for automated scheduling. Option A (Field Service mobile app) is not required for scheduling optimization. Option B (Customer self-service portal) is not essential. Option C (IoT devices) is optional.

Answer

Field Service mobile app

Answer

Customer self-service portal

Answer

IoT devices

Question 7

Which TWO features in Dynamics 365 Sales help sales representatives prioritize their leads and opportunities? (Choose two.)

Accepted Answer

Predictive Lead Scoring. Predictive Lead Scoring (C) uses machine learning models to analyze historical data and assign a score to each lead based on its likelihood to convert, helping sales reps prioritize high-quality leads. Predictive Opportunity Scoring (D) similarly applies AI to rank opportunities by their probability of closing, enabling reps to focus on deals with the highest chance of success. Both features are native to Dynamics 365 Sales and directly address prioritization through data-driven scoring.

Answer

Sequence

Answer

Goal Management

Answer

Business Process Flow

Question 8

Which TWO of the following are key capabilities of Dynamics 365 Field Service?

Accepted Answer

Work order management.. Options A and C are correct. Work order management and scheduling/dispatch are core capabilities of Dynamics 365 Field Service. Option B is incorrect because marketing automation belongs to Dynamics 365 Marketing, not Field Service. Option D is incorrect because inventory management is a supporting feature, not a primary capability. Option E is incorrect because finance management belongs to Dynamics 365 Finance.

Answer

Marketing automation.

Answer

Inventory management.

Answer

Finance management.

Question 9

Which TWO activities are part of the data unification process in Dynamics 365 Customer Insights?

Accepted Answer

Configuring match rules to identify duplicates. Configuring match rules is a core step in the data unification process in Dynamics 365 Customer Insights. Match rules define the conditions (e.g., fuzzy matching on email or phone) used to identify duplicate customer records across source systems, enabling deduplication and merging into a single unified profile. This is distinct from segmentation or enrichment, which occur after unification.

Answer

Creating segments based on customer attributes

Answer

Defining measures for customer metrics

Answer

Enriching profiles with external data

Question 10

Which TWO data types are used by Dynamics 365 Sales to calculate a predictive score for an opportunity? (Choose two.)

Accepted Answer

Real-time activity data. Dynamics 365 Sales uses real-time activity data (e.g., emails, meetings, and calls logged against the opportunity) to capture current engagement signals, which are critical for calculating a predictive score. Historical opportunity data (e.g., win/loss rates, deal size, and duration) provides the baseline patterns that the machine learning model learns from to forecast the likelihood of closing a deal.

Answer

Product catalog details

Answer

Social media sentiment

Answer

Competitor price lists