MB-910 Describe Dynamics 365 Sales Practice Test 11 — 15 Questions

Question 1

Based on the exhibit, which AI feature is NOT enabled for opportunities?

Accepted Answer

Sentiment Analysis. Sentiment Analysis is a feature available in Dynamics 365 Sales Insights for analyzing customer sentiment in real-time during calls or from text, but it is not specifically listed as an enabled AI feature for opportunities in the exhibit. The exhibit shows Recommended Next Steps, Auto Capture, and Predictive Forecasting as enabled, making Sentiment Analysis the correct answer because it is not enabled for opportunities.

Answer

Recommended Next Steps

Answer

Auto Capture

Answer

Predictive Forecasting

Question 2

You configure a sequence in Dynamics 365 Sales with a task step that has a 3-day time limit and an escalation action to email the manager. If the task is not completed within 3 days, what occurs?

Accepted Answer

The sequence sends an escalation email to the manager.. When a task step in a sequence is configured with an escalation action, the sequence automatically performs that action if the task is not completed within the specified time limit. In this case, the escalation action is to send an email to the manager, ensuring that stalled tasks are addressed.

Answer

The sequence waits indefinitely for the task to be completed.

Answer

The sequence ends after the task is created.

Answer

The sequence repeats the wait step.

Question 3

Based on the exhibit, what does the Revenue field represent?

Accepted Answer

Expected revenue based on probability. The Revenue field in Dynamics 365 Sales typically represents the expected revenue calculated as the estimated revenue multiplied by the probability. Options A, B, and C are incorrect as they do not match the definition of the Revenue field.

Answer

Total cost

Answer

Potential revenue if won

Answer

Discount amount

Question 4

A sales manager wants to see a real-time view of their team's pipeline and activities without navigating away from their daily work. Which Dynamics 365 Sales feature should they use?

Accepted Answer

Sales Hub app. The Sales Hub app is the correct answer because it provides a unified, role-tailored workspace within Dynamics 365 Sales that allows sales managers to view real-time pipeline data, team activities, and key performance indicators without leaving their primary work interface. It integrates pipeline views, activity feeds, and dashboards directly into the daily workflow, eliminating the need to switch between separate applications or reports.

Answer

Lead management

Answer

Power BI dashboards

Answer

Sales Insights

Question 5

A sales rep is working on a large opportunity and needs to collaborate with team members from different departments. They want to share documents and track changes within Dynamics 365. What should they use?

Accepted Answer

Microsoft Teams integration. Microsoft Teams integration within Dynamics 365 enables real-time collaboration by allowing sales reps to share documents, co-author, and track changes directly from the opportunity record. This integration syncs conversations, files, and meeting notes, providing a unified workspace for cross-departmental teams without leaving the CRM environment.

Answer

OneDrive for Business

Answer

SharePoint document management

Answer

Yammer

Question 6

An organization wants to automatically convert incoming emails from prospects into leads in Dynamics 365 Sales. Which feature should they configure?

Accepted Answer

Server-side sync. Server-side sync, when configured with email tracking rules, can automatically create leads from incoming emails based on predefined conditions (e.g., from specific senders or with specific keywords). Auto capture only suggests creating leads, requiring manual confirmation. Email engagement tracks email interactions, and Relationship assistant provides notifications but does not create records automatically.

Answer

Auto capture

Answer

Relationship assistant

Answer

Email engagement

Question 7

A sales team wants to ensure that opportunities are consistently moved through stages based on predefined steps and requirements. Which feature should they use?

Accepted Answer

Business process flows. Business process flows in Dynamics 365 Sales provide a guided experience that ensures opportunities move through predefined stages with required steps, data entry, and conditions. This feature enforces consistency by mapping each stage to specific fields and actions, preventing sales reps from skipping critical steps.

Answer

Sales Insights sequences

Answer

Pipeline view

Answer

Workflows

Question 8

A company notices that sales reps spend significant time manually entering data. They want to use AI to automatically capture and log customer interactions from emails and meetings. Which feature should they enable?

Accepted Answer

Activity insights. Activity insights uses AI to automatically capture and log customer interactions from emails and meetings, reducing manual data entry for sales reps. It analyzes communication patterns and suggests relevant activities to be recorded in Dynamics 365 Sales, directly addressing the need for automated logging.

Answer

Auto capture

Answer

Relationship analytics

Answer

Sales accelerator

Question 9

A sales manager wants to view a visual representation of the sales pipeline and forecast revenue for the quarter. Which feature in Dynamics 365 Sales should they use?

Accepted Answer

Pipeline view. The Pipeline view in Dynamics 365 Sales provides a visual, stage-by-stage representation of the sales pipeline, showing deals as they progress through the sales process. It allows the sales manager to quickly assess the pipeline health and forecast revenue by viewing deal amounts and probabilities at each stage, directly within the Sales Hub app.

Answer

Sales dashboard

Answer

Power BI report

Answer

Sales Insights

Question 10

A sales rep needs to quickly find a relevant document or presentation to send to a prospect during a call. Which feature in Dynamics 365 Sales allows them to access recommended content?

Accepted Answer

Content suggestions (Sales Insights). Content suggestions (Sales Insights) is the correct answer because it uses AI to analyze the context of a sales call, such as the prospect's name or company, and automatically recommends relevant documents, presentations, or emails from the CRM. This feature is specifically designed to help sales reps quickly find and share content without manual searching, directly addressing the need during a live call.

Answer

OneDrive for Business

Answer

SharePoint document libraries

Answer

Relationship assistant

Question 11

A sales organization wants to use AI to evaluate historical data and predict which opportunities are most likely to close. Which feature should they implement?

Accepted Answer

Predictive opportunity scoring. Predictive opportunity scoring uses AI to score opportunities based on historical data. Predictive lead scoring is for leads. Relationship analytics analyzes communication. Sequence is a process. Sales accelerator prioritizes leads.

Answer

Sales accelerator

Answer

Predictive lead scoring

Answer

Relationship analytics

Question 12

Which TWO actions can be performed using the Sales Hub app?

Accepted Answer

Manage leads and opportunities. Sales Hub allows managing leads, opportunities, and accounts, and creating quotes and orders. Generating Power BI reports and managing inventory are not native Sales Hub functions.

Answer

Manage inventory levels

Answer

Generate Power BI dashboards from scratch

Answer

Configure email server-side sync

Question 13

Which THREE features are part of Dynamics 365 Sales Insights?

Accepted Answer

Predictive lead and opportunity scoring. Predictive lead and opportunity scoring is a core feature of Dynamics 365 Sales Insights because it uses AI and machine learning models to analyze historical sales data and CRM activities, automatically assigning a score to leads and opportunities based on their likelihood to convert. This helps sales teams prioritize high-value prospects without manual effort, directly enhancing sales efficiency and decision-making.

Answer

Business process flows

Answer

Power BI embedded dashboards

Question 14

Which TWO capabilities does the LinkedIn Sales Navigator integration with Dynamics 365 Sales provide?

Accepted Answer

Send InMail messages directly from Dynamics 365. LinkedIn Sales Navigator integration provides the ability to send InMail messages directly from Dynamics 365 and view LinkedIn profiles of leads and contacts without leaving the application. Syncing activities is a background feature and not considered one of the two primary capabilities selected here.

Answer

Post updates to company LinkedIn page

Answer

Automatically send connection requests to all leads

Answer

Sync LinkedIn activities to Dynamics 365

Question 15

Refer to the exhibit. A sales administrator has configured the Sales Insights settings as shown. Which feature will be available to sales reps?

Accepted Answer

Predictive lead scoring. The exhibit shows PredictiveScoring and RelationshipAnalytics enabled. Conversation intelligence and Notes analysis are disabled. Therefore, sales reps can use predictive scoring and relationship analytics.

Answer

Conversation intelligence for call transcription

Answer

Notes analysis for automatic action items

Answer

Auto capture of emails