MB-910 Describe Dynamics 365 Sales Practice Test 11 — 15 Questions

Question 1

Based on the exhibit, what does the Revenue field represent?

Accepted Answer

Expected revenue based on probability. Option A is correct because Revenue is calculated as Estimated Revenue multiplied by Probability, giving the expected revenue. Option B is wrong because it is not potential. Option C is wrong because it is not discount. Option D is wrong because it is not total.

Answer

Total cost

Answer

Potential revenue if won

Answer

Discount amount

Question 2

A sales manager wants to see a real-time view of their team's pipeline and activities without navigating away from their daily work. Which Dynamics 365 Sales feature should they use?

Accepted Answer

Sales Hub app. Sales Hub provides a unified workspace for sales activities. Sales Insights is an add-on for AI capabilities. Lead management is a subset. Power BI requires separate setup. Sales Navigator is LinkedIn integration.

Answer

Lead management

Answer

Power BI dashboards

Answer

Sales Insights

Question 3

A company uses Dynamics 365 Sales. They want to automatically suggest next actions for sales reps based on past successful deals. Which feature should they enable?

Accepted Answer

Relationship analytics. Relationship analytics provides insights on communication patterns and suggests best practices. Predictive scoring scores leads and opportunities. Sequence is a step-by-step guide. Auto capture logs emails. Sales accelerator prioritizes leads.

Answer

Sequence

Answer

Sales accelerator

Answer

Predictive lead scoring

Question 4

A sales rep is working on a large opportunity and needs to collaborate with team members from different departments. They want to share documents and track changes within Dynamics 365. What should they use?

Accepted Answer

Microsoft Teams integration. Microsoft Teams integration within Dynamics 365 enables real-time collaboration by allowing sales reps to share documents, co-author, and track changes directly from the opportunity record. This integration syncs conversations, files, and meeting notes, providing a unified workspace for cross-departmental teams without leaving the CRM environment.

Answer

OneDrive for Business

Answer

SharePoint document management

Answer

Yammer

Question 5

An organization wants to automatically convert incoming emails from prospects into leads in Dynamics 365 Sales. Which feature should they configure?

Accepted Answer

Auto capture. Auto capture captures emails and suggests creating leads/contacts. Email engagement tracks opens. Server-side sync synchronizes emails. Relationship assistant provides suggestions. Sequence is a sales process.

Answer

Server-side sync

Answer

Relationship assistant

Answer

Email engagement

Question 6

A sales team wants to ensure that opportunities are consistently moved through stages based on predefined steps and requirements. Which feature should they use?

Accepted Answer

Business process flows. Business process flows guide users through stages and steps. Workflows automate processes. Sequences are for actions in Sales Insights. Sales path is not a feature. Pipeline view shows stages.

Answer

Sales Insights sequences

Answer

Pipeline view

Answer

Workflows

Question 7

A company notices that sales reps spend significant time manually entering data. They want to use AI to automatically capture and log customer interactions from emails and meetings. Which feature should they enable?

Accepted Answer

Activity insights. Activity insights (part of Sales Insights) uses AI to auto-capture emails and meetings. Auto capture is a basic feature. Relationship analytics analyzes patterns. Predictive scoring scores leads. Sales accelerator prioritizes.

Answer

Auto capture

Answer

Relationship analytics

Answer

Sales accelerator

Question 8

A sales manager wants to view a visual representation of the sales pipeline and forecast revenue for the quarter. Which feature in Dynamics 365 Sales should they use?

Accepted Answer

Pipeline view. Pipeline view provides a visual sales funnel and forecast. Sales Insights is for AI. Dashboard shows KPIs. Power BI is external. Sequence is for actions.

Answer

Sales dashboard

Answer

Power BI report

Answer

Sales Insights

Question 9

A sales rep needs to quickly find a relevant document or presentation to send to a prospect during a call. Which feature in Dynamics 365 Sales allows them to access recommended content?

Accepted Answer

Content suggestions (Sales Insights). Sales Insights content suggestions recommend relevant documents based on context. SharePoint integration stores documents. OneDrive is personal. Yammer is social. Relationship assistant gives actions.

Answer

OneDrive for Business

Answer

SharePoint document libraries

Answer

Relationship assistant

Question 10

A sales organization wants to use AI to evaluate historical data and predict which opportunities are most likely to close. Which feature should they implement?

Accepted Answer

Predictive opportunity scoring. Predictive opportunity scoring uses AI to score opportunities based on historical data. Predictive lead scoring is for leads. Relationship analytics analyzes communication. Sequence is a process. Sales accelerator prioritizes leads.

Answer

Sales accelerator

Answer

Predictive lead scoring

Answer

Relationship analytics

Question 11

Which TWO actions can be performed using the Sales Hub app?

Accepted Answer

Manage leads and opportunities. Sales Hub allows managing leads, opportunities, and accounts, and creating quotes and orders. Generating Power BI reports and managing inventory are not native Sales Hub functions.

Answer

Manage inventory levels

Answer

Generate Power BI dashboards from scratch

Answer

Configure email server-side sync

Question 12

Which THREE features are part of Dynamics 365 Sales Insights?

Accepted Answer

Predictive lead and opportunity scoring. Sales Insights includes relationship analytics, predictive scoring, and conversation intelligence. Business process flows and Power BI are separate.

Answer

Business process flows

Answer

Power BI embedded dashboards

Question 13

Which TWO capabilities does the LinkedIn Sales Navigator integration with Dynamics 365 Sales provide?

Accepted Answer

Send InMail messages directly from Dynamics 365. LinkedIn Sales Navigator integration provides InMail messaging and profile viewing without leaving Dynamics 365, and syncs LinkedIn activities. It does not automatically send connection requests or post to company page.

Answer

Post updates to company LinkedIn page

Answer

Automatically send connection requests to all leads

Question 14

Refer to the exhibit. A sales administrator has configured the Sales Insights settings as shown. Which feature will be available to sales reps?

Accepted Answer

Predictive lead scoring. The exhibit shows PredictiveScoring and RelationshipAnalytics enabled. Conversation intelligence and Notes analysis are disabled. Therefore, sales reps can use predictive scoring and relationship analytics.

Answer

Conversation intelligence for call transcription

Answer

Notes analysis for automatic action items

Answer

Auto capture of emails

Question 15

Refer to the exhibit. A sales rep is working on an opportunity and is currently in the 'Qualify' stage. They have completed all steps but the system does not allow them to move to 'Develop'. What is the most likely reason?

Accepted Answer

A mandatory step in the 'Qualify' stage is incomplete. Business process flows require all mandatory steps to be completed. The 'Qualify' stage steps are 'Identify customer need' and 'Set budget'. If a step is incomplete or data is missing, the stage cannot progress.

Answer

The 'Develop' stage requires a quote to be generated first

Answer

The opportunity has not been assigned to a sales rep

Answer

The 'Develop' stage is not enabled for this user's role

MB-910 Describe Dynamics 365 Sales Practice Test 11 — 15 Questions

Exhibit

MB-910 Describe Dynamics 365 Sales Practice Test 11 — 15 Questions

Exhibit