MB-910 Describe Dynamics 365 Customer Service • Set 4
MB-910 Describe Dynamics 365 Customer Service Practice Test 4 — 15 questions with explanations. Free, no signup.
Refer to the exhibit. The SLA is defined with a target of 240 minutes and a warning at 180 minutes. A case is created at 9:00 AM and the first response is sent at 1:30 PM. What is the SLA status?
Refer to the exhibit.
{
"SLAKPIDefinition": {
"Name": "First Response SLA",
"ApplicableFrom": "CreatedOn",
"SLAItem": {
"Name": "Respond within 4 hours",
"KPI": {
"Name": "First Response Time",
"Target": 240,
"Warning": 180
},
"SuccessConditions": {
"Field": "firstresponseby",
"Operator": "not-null"
},
"FailureConditions": {
"Field": "firstresponseby",
"Operator": "null"
}
}
}
}