MB-910 Describe Dynamics 365 Customer Service • Set 3
MB-910 Describe Dynamics 365 Customer Service Practice Test 3 — 15 questions with explanations. Free, no signup.
Refer to the exhibit. An administrator creates an Enhanced SLA with the above configuration. A case is created on Monday at 9:00 AM during business hours. Business hours are 9 AM to 5 PM, Monday to Friday. At what time will the 'First Response' SLA first trigger a warning?
Refer to the exhibit.
Exhibit:
```json
{
"name": "Case Resolution SLA",
"slaType": 1,
"slaItem": [
{
"name": "First Response",
"slaKPI": "firstresponsesla",
"businessHours": "Default Business Hours",
"warningTime": 4,
"failureTime": 8
},
{
"name": "Resolution",
"slaKPI": "resolutiontime",
"businessHours": "Default Business Hours",
"warningTime": 48,
"failureTime": 72
}
]
}
```