MB-910 Practice Test 34 — 15 Questions

Question 1

You are analyzing customer purchase data. What does this KQL query return?

Accepted Answer

Customers with total purchases greater than 500 since 2024. The KQL query filters customer purchase data to include only records from the year 2024 onward, then groups by customer and sums their purchase amounts, finally returning only those customers whose total purchases exceed 500. This matches option A exactly.

Answer

Average purchase amounts for each customer since 2024

Answer

Customers with total purchases greater than 500 in 2023

Answer

Customers with total purchases less than 500 since 2024

Question 2

A customer contacts support via chat with a billing issue. The agent needs to see the customer's previous interactions and open cases. Which part of the case form should the agent use?

Accepted Answer

Timeline. (Timeline) is correct because the Timeline displays all activities, notes, and previous cases in chronological order. Option A (Related tab) is incorrect because the Related tab shows related records but not the full chronological history. Option B (Summary tab) is incorrect because the Summary tab provides key case information but not the detailed timeline of interactions. Option D (Details tab) is incorrect because the Details tab displays case attributes and fields, not the interaction history.

Answer

Related tab

Answer

Summary tab

Answer

Details tab

Question 3

Which TWO features are included in Dynamics 365 Field Service mobile app? (Choose 2)

Accepted Answer

Offline access to work orders. Offline access to work orders and barcode scanning for inventory are key features of the Dynamics 365 Field Service mobile app, enabling technicians to work without connectivity and to scan items. Resource scheduling optimization (A) is a backend scheduling feature, not part of the mobile app. Customer self-service portal (B) is a separate web portal for customers. IoT alert configuration (C) is performed in the backend, not on the mobile app.

Answer

Resource scheduling optimization

Answer

Customer self-service portal

Answer

IoT alert configuration

Question 4

Refer to the exhibit. A Dynamics 365 administrator is configuring a new business unit for Contoso Ltd. The administrator wants to set a credit limit of $500,000 USD. Based on the JSON configuration, which field must be set to ensure the credit limit applies to all child business units?

Accepted Answer

CreditLimit. The 'CreditLimit' field at the top-level business unit applies to all child business units unless overridden. Option A (Name) is just a label. Option B (ParentBusinessUnit) is null, meaning it's the root business unit. Option D (BaseCurrency) does not affect credit limit.

Answer

Name

Answer

ParentBusinessUnit

Answer

BaseCurrency

Question 5

A sales operations admin reviews this configuration. Which change would most improve lead prioritization based on recent interaction?

Accepted Answer

Add a feature 'DaysSinceLastEmail' with weight 0.3. Adding a 'DaysSinceLastEmail' feature with weight 0.3 directly captures recency of interaction, which is the goal of improving lead prioritization based on recent interactions. Option A is wrong because deactivating the model would stop scoring entirely. Option B is wrong because increasing the weight of EmailEngagement (already at 0.5) would not add recency information. Option C is wrong because CompanySize is a firmographic attribute, not an interaction-based factor.

Answer

Change model status to 'Inactive'

Answer

Increase weight of EmailEngagement to 0.7

Answer

Increase weight of CompanySize to 0.4

Question 6

Which TWO steps are required to set up Resource Scheduling Optimization for automatic scheduling? (Choose two.)

Accepted Answer

Configure a schedule board. The schedule board is the primary user interface in Dynamics 365 Field Service for managing and dispatching resources, and it must be configured to enable Resource Scheduling Optimization (RSO) to automatically assign work orders to resources. Option D is correct because resource pools are required to group resources that can be interchangeably assigned to fulfill a service requirement, which RSO uses to optimize scheduling across the pool.

Answer

Configure an Azure function for real-time updates

Answer

Set up a Power Automate flow to trigger optimization

Answer

Develop a custom API for resource matching

Question 7

A field service manager notices that technicians are consistently arriving late for appointments, causing customer dissatisfaction. The manager wants to improve on-time performance. Which combination of features should the manager use to address this issue?

Accepted Answer

Use Optimized Scheduling to account for travel time and enable Real-time Tracking to monitor technician progress.. Optimized Scheduling with travel time calculation ensures realistic arrival times, and Real-time Tracking allows dispatchers to monitor technician location and adjust schedules proactively. Option A focuses on customer communication, not on-time performance. Option C improves technician guidance but not scheduling accuracy. Option D addresses skill gaps but not punctuality.

Answer

Enable customer notifications and send appointment reminders.

Answer

Require technicians to complete a skills assessment before each appointment.

Answer

Implement the Field Service Mobile app with step-by-step instructions.

Question 8

A financial services company uses Dynamics 365 Customer Insights to generate a 360-degree view of customers. They want to use AI to predict which customers are likely to churn in the next 30 days. What should they configure?

Accepted Answer

Enable the churn prediction model in the AI insights module. The churn prediction model in the AI insights module is the correct configuration because Dynamics 365 Customer Insights provides prebuilt AI models, including a churn prediction model, that analyze customer data (e.g., interactions, transactions, and engagement) to predict which customers are likely to churn within a specified time frame, such as 30 days. This model uses machine learning to identify patterns and assign a churn score, enabling proactive retention efforts.

Answer

Define a measure to calculate average transaction amount

Answer

Create a static segment based on past churn behavior

Answer

Add enrichment data from external demographics

Question 9

Refer to the exhibit. The JSON shows three opportunities. A sales manager wants to see the total estimated value of all open opportunities. Using the data, what is the total?

Accepted Answer

125,000. Both the first and second opportunities have a statecode of 'Open', with estimated values of 50,000 and 75,000 respectively. The third opportunity has a statecode of 'Won' and is not open. Therefore, the total estimated value of open opportunities is 50,000 + 75,000 = 125,000.

Answer

155,000

Answer

50,000

Answer

80,000

Question 10

Refer to the exhibit. A premium support case is not updated within 60 minutes. What will happen according to the SLA configuration?

Accepted Answer

The case will be escalated to the Escalation Queue.. The SLA item has a failure time of 60 minutes and a failure action to escalate to the Escalation Queue. Therefore, option C is correct. Option A is incorrect because the case will not automatically close; the failure action is escalation. Option B is incorrect because the SLA configuration does not trigger a notification to the customer; it escalates the case. Option D is incorrect because the case is escalated to the Escalation Queue, not reassigned to the agent's manager.

Answer

The case will automatically close.

Answer

The case will trigger a notification to the customer.

Answer

The case will be reassigned to the agent's manager.

Question 11

A company uses Dynamics 365 Customer Insights - Data and wants to ensure that customer data from the EU complies with GDPR. What should they configure?

Accepted Answer

Data privacy settings within Customer Insights. Dynamics 365 Customer Insights - Data includes data privacy settings specifically designed to help meet GDPR requirements, such as data retention policies, consent management, and data subject rights (e.g., delete or export). Option A is incorrect because the Microsoft 365 compliance center is for broader compliance across Microsoft 365 services, not directly for Customer Insights data. Option B is incorrect because data classification labels in Microsoft Purview are used for labeling sensitive data across the organization, but they are not the specific configuration within Customer Insights for GDPR compliance. Option C is incorrect because DLP policies in Power Platform admin center govern data leakage prevention across Power Platform, but they do not address Customer Insights' specific privacy settings needed for GDPR.

Answer

Microsoft 365 compliance center

Answer

Data classification labels in Microsoft Purview

Answer

Data loss prevention (DLP) policies in Power Platform admin center

Question 12

Refer to the exhibit. A sales administrator has configured the Sales Insights settings as shown. Which feature will be available to sales reps?

Accepted Answer

Predictive lead scoring. The exhibit shows PredictiveScoring and RelationshipAnalytics enabled. Conversation intelligence and Notes analysis are disabled. Therefore, sales reps can use predictive scoring and relationship analytics.

Answer

Conversation intelligence for call transcription

Answer

Notes analysis for automatic action items

Answer

Auto capture of emails

Question 13

Refer to the exhibit. A technician arrives within 1.5 miles of a customer site. What is expected to happen?

Accepted Answer

A notification is sent to the customer that the technician is nearby. The exhibit shows that geofencing is enabled with a 1.5-mile radius. When the technician enters the geofence, the system can trigger an action such as sending a notification to the customer that the technician is nearby. Option D is correct because this is a common geofencing action in Dynamics 365 Field Service. Option A is incorrect because the booking status does not automatically change to 'In Progress' upon entering the geofence; that requires manual action or a different trigger. Option B is incorrect because the work order is not automatically completed by geofencing; completion typically requires the technician to mark it done. Option C is incorrect because geofencing does not sync all offline data; offline sync is controlled by separate settings.

Answer

The booking status changes to 'In Progress'

Answer

The work order is automatically completed

Answer

The mobile app syncs all offline data

Question 14

Which THREE components are part of the Dynamics 365 Sales premium capabilities? (Choose three.)

Accepted Answer

Predictive Lead Scoring. Predictive Lead Scoring is a core premium capability in Dynamics 365 Sales that uses AI and machine learning models to analyze historical lead data and behavioral signals, assigning a score to each lead based on its likelihood to convert. This enables sales teams to prioritize high-quality leads and improve conversion rates, distinguishing it from standard lead management features available in base licenses.

Answer

LinkedIn Sales Navigator

Answer

Lead Management

Question 15

Which feature in Dynamics 365 Customer Insights allows you to combine data from multiple sources into a single customer view?

Accepted Answer

Data unification. Data unification in Dynamics 365 Customer Insights is the feature specifically designed to combine data from multiple sources—such as CRM, ERP, and transactional systems—into a single, unified customer profile. It uses matching and merging rules to identify and consolidate records that represent the same customer, resolving duplicates and creating a 360-degree view. This is the core mechanism for achieving a single customer view from disparate data sources.

Answer

Data export

Answer

Data profiling

Answer

Data transformation