MB-910 Practice Test 34 — 15 Questions

Question 1

Refer to the exhibit. An IoT alert is received in Connected Field Service. Based on the alert properties, what action will automatically occur?

Accepted Answer

No automatic action is taken; the alert requires manual review.. Option D is correct because WorkOrderAutoCreation is set to false, so no work order is created automatically. Option A is wrong because auto-creation is disabled. Option B is wrong because auto-resolution is not configured. Option C is wrong because the alert is critical but no work order is created.

Answer

The device is automatically scheduled for maintenance.

Answer

A work order is automatically created.

Answer

The alert is automatically resolved.

Question 2

Which TWO components are part of Dynamics 365 Field Service? (Choose 2)

Accepted Answer

Resource Scheduling Optimization. Options A and D are correct. Resource Scheduling Optimization and Connected Field Service are core Field Service components. Option B is wrong because Customer Service is a separate app. Option C is wrong because Marketing is separate. Option E is wrong because Finance is separate.

Answer

Finance and Operations

Answer

Customer Service Hub

Answer

Marketing Insights

Question 3

A technician needs to record time spent on a work order and also capture expenses such as parts used. Which entity should the technician update?

Accepted Answer

Booking journal. The booking journal is used to record time, expenses, and mileage against a booking. Option A is incorrect because the work order service tasks track task completion, not time/expenses. Option C is incorrect because the time entry entity is for project-based time tracking. Option D is incorrect because the product inventory entity tracks inventory levels, not technician time.

Answer

Time entry

Answer

Work order service tasks

Answer

Product inventory

Question 4

Refer to the exhibit. A technician arrives within 1.5 miles of a customer site. What is expected to happen?

Accepted Answer

A notification is sent to the customer that the technician is nearby. The exhibit shows geofencing is enabled with a 1.5-mile radius. When the technician enters the geofence, the system can trigger actions like sending a notification to the customer that the technician is nearby, or updating the booking status. Option A is incorrect because the work order is not automatically completed. Option B is incorrect because geofencing does not automatically sync data. Option C is correct because geofencing can trigger a customer notification. Option D is incorrect because the schedule window is separate from geofencing.

Answer

The booking status changes to 'In Progress'

Answer

The work order is automatically completed

Answer

The mobile app syncs all offline data

Question 5

A field service organization uses Dynamics 365 Field Service. They want to allow customers to book their own service appointments through a portal. Which feature should they enable?

Accepted Answer

Customer Portal. Option D is correct because the Customer Portal (part of Dynamics 365 Field Service) allows customers to self-schedule appointments. Option A (Bookings) is a different Microsoft service, not integrated with Field Service. Option B (Resource Scheduling Optimization) is for internal scheduling. Option C (Connected Field Service) is for IoT scenarios.

Answer

Resource Scheduling Optimization

Answer

Microsoft Bookings

Answer

Connected Field Service

Question 6

Refer to the exhibit. Jane Smith has been assigned work order WO-00234 for an installation. The work order requires skills in Plumbing and Electrical. Jane has Plumbing and HVAC skills. What is the impact on the work order?

Accepted Answer

The system will show a skill gap warning but the assignment remains.. Option C is correct because Jane lacks the Electrical skill required. The system will flag a skill gap but still allow assignment if configured, though it's not ideal. Option A is incorrect because work orders can be assigned without all skills if overridden. Option B is incorrect because the system does not automatically add skills. Option D is incorrect because the work order is already assigned.

Answer

The work order will be automatically reassigned to a resource with both skills.

Answer

The work order will be canceled.

Answer

The system will add the Electrical skill to Jane's profile.

Question 7

Your organization uses Dynamics 365 Field Service and wants to automatically optimize daily schedules for multiple technicians considering travel time, skills, and priority. Which feature should you implement?

Accepted Answer

Resource Scheduling Optimization (RSO) add-in. Option B is correct because Resource Scheduling Optimization (RSO) is an add-in that uses machine learning to automatically optimize schedules based on constraints like travel time, skills, and priority. Option A is wrong because the scheduling engine schedules but does not optimize across multiple resources automatically. Option C is wrong because the scheduling board is a manual tool. Option D is wrong because Connected Field Service is for IoT integration, not scheduling optimization.

Answer

Connected Field Service

Answer

Field Service mobile app

Answer

Schedule board with manual drag-and-drop

Question 8

A field service organization uses Dynamics 365 Field Service. They want to ensure technicians have the correct spare parts before arriving at a job. Which feature should be used to optimize inventory?

Accepted Answer

Inventory Management and Pick Pack scenarios. Option C is correct because Inventory Management and Pick Pack scenarios ensure correct parts are picked and packed for jobs. Option A is wrong because Connected Field Service is for IoT. Option B is wrong because Resource Scheduling Optimization schedules technicians. Option D is wrong because Customer Service is for cases.

Answer

Resource Scheduling Optimization

Answer

Connected Field Service

Answer

Dynamics 365 Customer Service

Question 9

A field technician reports that when they attempt to start a Dynamics 365 Field Service mobile app session, they receive an error that their device is not enrolled. Which component is most likely misconfigured?

Accepted Answer

Microsoft Intune device enrollment. Option B is correct because device enrollment in Intune is required for the Field Service mobile app to enforce security policies. Option A is wrong because Microsoft Entra ID is used for identity, not device enrollment. Option C is wrong because Copilot does not manage device enrollment. Option D is wrong because Power Automate is not related to device management.

Answer

Power Automate flow trigger

Answer

Microsoft Entra ID conditional access policies

Answer

Dynamics 365 Copilot settings

Question 10

Which THREE capabilities are provided by Dynamics 365 Field Service? (Choose 3)

Accepted Answer

Inventory and parts tracking. Options B, C, and E are correct. Work order management, technician scheduling, and inventory tracking are Field Service capabilities. Option A is wrong because marketing campaigns are in Marketing. Option D is wrong because financial accounting is in Finance.

Answer

Marketing campaign automation

Answer

Financial accounting and reporting

Question 11

A company wants to offer customers the ability to self-schedule field service appointments from a portal. Which feature should they use?

Accepted Answer

Customer Portal with Field Service scheduling. Field Service scheduling in Customer Portal allows customers to book appointments based on availability. Option B is incorrect because the Field Service Mobile App is for technicians. Option C is incorrect because Resource Scheduling Optimization is for automatic scheduling. Option D is incorrect because Connected Field Service is for IoT.

Answer

Field Service Mobile App

Answer

Resource Scheduling Optimization

Answer

Connected Field Service

Question 12

A company uses Dynamics 365 Field Service to manage work orders. A dispatcher needs to quickly identify which technicians are available and closest to a new service location. Which tool should the dispatcher use?

Accepted Answer

Schedule board. The schedule board provides a visual map and list of available resources with their locations, enabling dispatchers to assign work orders efficiently. Option A is wrong because the Resource Scheduling Optimization is a background engine, not a real-time visual tool. Option B is wrong because the Field Service mobile app is for technicians, not dispatchers. Option D is wrong because the Customer Service workspace is for case management, not field service scheduling.

Answer

Field Service mobile app

Answer

Customer Service workspace

Answer

Resource Scheduling Optimization

Question 13

Which TWO entities can be associated with a work order in Dynamics 365 Field Service to track inventory usage? (Choose two.)

Accepted Answer

Service. Product and service are used to track inventory and services used on a work order. Incident type and service task define work but not inventory. Resource requirement defines resource needs. Options A and C are correct.

Answer

Resource requirement

Answer

Incident type

Answer

Service task

Question 14

A field service company uses Dynamics 365 Field Service with Resource Scheduling Optimization (RSO). They notice that RSO is not assigning work orders to technicians who have the required skills, even though those technicians have availability. What is the most likely cause?

Accepted Answer

The RSO schedule board settings are configured to prioritize other resources based on distance or cost.. Option B is correct because RSO relies on scheduling preferences (e.g., distance, priority) to assign work orders. If a technician is available but not within the optimization range or priority order, RSO may skip them. Option A (incorrect skill level) would prevent assignment if the skill is missing. Option C (work hours) would block assignment if the technician is outside work hours. Option D (geofencing) is for tracking, not scheduling.

Answer

Geofencing is enabled and the technicians are outside the service area.

Answer

The technicians have not been assigned the correct skill level.

Answer

The technicians' work hours are set incorrectly in their resource record.

Question 15

Refer to the exhibit. Bob Johnson is scheduled for a repair on March 20, 2026 (Friday) at 14:00 with a 2-hour time window. Bob's work hours end at 17:00. What is the main advantage of this time window?

Accepted Answer

It provides a specific arrival time range for the customer.. Option D is correct because the time window ensures the customer knows when to expect the technician, improving satisfaction. Option A is incorrect because the time window does not affect cost. Option B is incorrect because the window does not reduce the number of visits. Option C is incorrect because the window does not guarantee skill fit.

Answer

It reduces the cost of the work order.

Answer

It ensures the technician will complete the work within one visit.

Answer

It guarantees the technician has the correct skills.

MB-910 Practice Test 34 — 15 Questions

Exhibit

MB-910 Practice Test 34 — 15 Questions

Exhibit