MB-910 Practice Test 14 — 15 Questions

Question 1

A sales team is using the Dynamics 365 Sales API to create an opportunity. The JSON exhibit shows the payload they are sending. The request fails because the product line items are not being added. What is the most likely cause?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The API does not support creating opportunity products inline with the opportunity; they must be created after the opportunity exists. The Dynamics 365 Sales API does not allow creating opportunity products (opportunity line items) inline within the same POST request that creates the opportunity. The opportunity must first exist with a valid ID, and then the line items must be added via separate POST requests to the `opportunityproducts` entity. This is a fundamental design constraint of the OData-based API for Dynamics 365, which enforces a parent-child creation order.

Answer

The pricelevelid is specified at both opportunity and line item levels

Answer

The totalamount field is inconsistent with the line items total

Answer

The product numbers 'PR-001' and 'PR-002' do not exist in the system

Question 2

Scenario: A field service manager needs to generate a report showing the number of work orders completed by each technician in the last month. Which out-of-the-box feature in Dynamics 365 Field Service should they use?

Accepted Answer

Power BI dashboards.. Power BI dashboards provide analytics and reporting in Dynamics 365 Field Service. Option B is wrong because the Field Service mobile app is designed for field technicians to view and update work orders, not for generating reports. Option C is wrong because work order templates define the structure and default values for work orders, they do not generate reports. Option D is wrong because the schedule board is used for dispatching and scheduling resources, not for reporting.

Answer

Field Service mobile app.

Answer

Work order templates.

Answer

Schedule board.

Question 3

A company wants to use Customer Insights to generate AI-driven product recommendations for their e-commerce site. Which feature should they configure?

Accepted Answer

AI suggestions. AI suggestions in Dynamics 365 Customer Insights leverage built-in machine learning models to analyze customer behavior and transaction data, generating personalized product recommendations for e-commerce sites. This feature directly addresses the requirement for AI-driven recommendations without needing custom model training.

Answer

Measures

Answer

Connections

Answer

Segmentation

Question 4

A field service technician needs to view their assigned work orders and update status while offline. Which Dynamics 365 Field Service capability supports this?

Accepted Answer

Field Service mobile app with offline capability. The Field Service mobile app supports offline mode, allowing technicians to view work orders and update status without an internet connection. Option A is incorrect because Resource Scheduling Optimization is a tool for dispatchers to optimize schedules, not for technicians to work offline. Option B is incorrect because Remote Assist is for remote collaboration via video calls, not offline work management. Option C is incorrect because IoT alerts and predictive maintenance are used for monitoring equipment, not for viewing work orders offline.

Answer

Resource Scheduling Optimization

Answer

Dynamics 365 Remote Assist

Answer

IoT alerts and predictive maintenance

Question 5

A company uses Dynamics 365 Customer Insights to drive personalized marketing campaigns. They want to use AI to predict which customers are likely to purchase a new product line. Which capability should they use?

Accepted Answer

Use the built-in prediction models for purchase intention. Dynamics 365 Customer Insights includes prebuilt AI prediction models that can analyze historical customer data and behavioral patterns to forecast purchase intention. This capability directly addresses the requirement to predict which customers are likely to purchase a new product line without needing custom machine learning development.

Answer

Enrich profiles with demographic data from third-party sources

Answer

Ingest data from the new product's website analytics

Answer

Create a segment based on past purchases

Question 6

A company uses Dynamics 365 Field Service. The exhibit shows a work order configuration. Based on the exhibit, which statement is correct?

Accepted Answer

The work order requires tasks and a product as part of the incident type.. The work order shows the service territory as Seattle, not Portland. Option B is incorrect because the work order does not include a time entry. Option C is correct because the incident type associated with the work order includes both service tasks and a product. Option D is incorrect because the work order status is 'Unscheduled,' meaning it has not been booked to a resource.

Answer

The work order is in the Portland service territory.

Answer

The work order includes a time entry for the technician.

Answer

The work order is already booked to the resource.

Question 7

Drag and drop the steps to configure a sales territory in Dynamics 365 Sales into the correct order.

Accepted Answer

Create territory, then Assign manager, then Add members, then Activate territory. Configuring a territory involves creating it, assigning manager, adding members, and activating.

Answer

Create territory, then Add members, then Assign manager, then Activate territory

Answer

Create territory, then Assign manager, then Activate territory, then Add members

Answer

Assign manager, then Create territory, then Add members, then Activate territory

Question 8

You are a Dynamics 365 administrator for a mid-sized e-commerce company. The marketing team wants to use Dynamics 365 Customer Insights to create a unified customer profile that includes browsing history, purchase history, and customer support interactions. They also want to use this unified data to send personalized offers via email. You have access to Dynamics 365 Customer Insights and Dynamics 365 Marketing. What should you do first?

Accepted Answer

Set up data ingestion from browsing history, purchase history, and support interactions into Dynamics 365 Customer Insights, then unify the data into a single customer profile.. The first step is to ingest the disparate data sources (browsing history, purchase history, and support interactions) into Dynamics 365 Customer Insights and then unify them into a single customer profile. This unified profile is the foundation for all downstream activities, such as segmentation and personalized email campaigns. Without this data unification, you cannot accurately target or personalize offers in Dynamics 365 Marketing.

Answer

Configure Dynamics 365 Customer Insights to send personalized emails directly to customers using the unified customer profile.

Answer

Import all data directly into Dynamics 365 Marketing and use its native customer profile feature to unify the data.

Answer

Create a segment in Dynamics 365 Customer Insights based on purchase history, then export the segment to Dynamics 365 Marketing to send offers.

Question 9

You are a Dynamics 365 administrator for a mid-size manufacturing company. The company uses Dynamics 365 Sales and Customer Service. Recently, the sales team reported that when they try to use Copilot to generate meeting notes, they receive an error message: 'Copilot is not available. Contact your administrator.' The support team, however, can use Copilot to summarize cases without issues. All users have appropriate licenses (Sales Premium for sales, Customer Service Enterprise for support). You verify that the Copilot feature is enabled in the Power Platform admin center. What is the most likely cause of the issue?

Accepted Answer

The 'Sales Copilot' solution is not installed in the environment.. The 'Sales Copilot' solution is a separate, required component that must be installed in the environment for Copilot to function in Dynamics 365 Sales. Even though Copilot is enabled globally in the Power Platform admin center and sales users have Sales Premium licenses, the missing solution prevents the Copilot feature from initializing in the Sales app. The support team can use Copilot in Customer Service because the 'Copilot for Customer Service' solution is likely installed, highlighting that each app requires its own Copilot solution.

Answer

The sales users do not have the 'System Administrator' role.

Answer

Copilot is disabled for the Sales app in the Power Platform admin center.

Answer

The AI Builder model for Copilot is not published.

Question 10

Your company wants to provide self-service options for customers to find answers and submit cases without contacting an agent. Which feature should you implement?

Accepted Answer

Customer Service Portal. Customer Service Portal provides a self-service portal where customers can find knowledge articles and submit cases without interacting with an agent. Option A is wrong because Unified Routing is for routing incoming cases or conversations to the appropriate agent, not for self-service. Option C is wrong because Knowledge Management alone provides the knowledge base but lacks the portal interface for customers to access it directly. Option D is wrong because Omnichannel for Customer Service is for managing multiple communication channels for live interactions, not for self-service.

Answer

Unified Routing

Answer

Knowledge Management

Answer

Omnichannel for Customer Service

Question 11

Refer to the exhibit. You are configuring data unification in Dynamics 365 Customer Insights - Data. After running the unification process, you notice that the merged profile contains the 'Amount' field from the Orders entity but the 'Duration' field from the WebVisits entity is missing. The conflict resolution is set to 'SourceOrder' with ds_orders first. Which action should you take to include the 'Duration' field in the unified profile?

Accepted Answer

Modify the merge configuration to include all fields from both entities in the output profile.. The 'Duration' field is missing because the merge configuration is set to 'SourceOrder' with ds_orders first, meaning only fields present in the first source (ds_orders) are included in the unified profile by default. To include fields from ds_web (like 'Duration'), you must modify the merge configuration to explicitly include all fields from both entities in the output profile, overriding the default source-order-based field selection.

Answer

Change the matching rule to include the 'Duration' field as a condition.

Answer

Add the 'Duration' field to the Orders entity definition.

Answer

Reverse the source order to place ds_web first.

Question 12

Wide World Importers, a multinational industrial equipment service company, uses Dynamics 365 Field Service across multiple countries. They have different legal entities and require that work orders, customer data, and inventory be managed separately per country due to local regulations. The company has a centralized dispatch team but needs to ensure that dispatchers can only see data for their assigned country. They also want to use a single Dynamics 365 environment to keep costs low. Which approach should Wide World Importers take to meet these requirements?

Accepted Answer

Configure business units for each country, assign users to respective business units, and use security roles with country-specific access. Additionally, set up Field Service geographic locations to restrict resource visibility.. Configuring business units for each country and assigning users to respective business units, combined with security roles that limit data access per business unit, enforces data isolation. Additionally, Field Service geographic locations can restrict resource and work order visibility by region. Option A is incorrect because manual tagging and training dispatchers to filter does not enforce security and is error-prone. Option B is incorrect because record ownership by teams alone does not prevent users from seeing records owned by other teams in a different country. Option D is incorrect because creating separate environments increases costs and complexity, contradicting the requirement to use a single environment.

Answer

Use a single environment with manual tagging of records by country and train dispatchers to filter manually.

Answer

Use a single environment and rely on record ownership by teams to restrict visibility.

Answer

Create separate Dynamics 365 environments for each country and use data integration to consolidate reporting.

Question 13

A sales manager wants to see a visual representation of the sales pipeline with deal amounts and stages. Which Dynamics 365 Sales dashboard component should they use?

Accepted Answer

Pipeline chart. The Pipeline chart in Dynamics 365 Sales is specifically designed to provide a visual representation of the sales pipeline, displaying deal amounts across different stages. This allows sales managers to quickly assess the health and value of their pipeline at a glance, making it the correct component for this requirement.

Answer

Activities chart

Answer

Sales literature chart

Answer

Goal chart

Question 14

Match each Dynamics 365 term to its correct definition.

Accepted Answer

Account: A company or organization that does business with your organization.. The correct matches are Account, Contact, and Activity with their definitions. Common confusions occur between Lead and Opportunity, as both relate to potential sales. A Lead is a potential customer, while an Opportunity is a qualified lead ready for a sale.

Answer

Lead: A potential sale or deal.

Answer

Opportunity: A person or organization that might be interested in your product or service.

Question 15

Which TWO capabilities are provided by Dynamics 365 Customer Insights - Journeys? (Choose two.)

Accepted Answer

Multi-channel customer journey orchestration. Correct answers: C and D. C is correct because Dynamics 365 Customer Insights - Journeys enables multi-channel customer journey orchestration, allowing marketers to design and automate personalized customer interactions across email, SMS, push notifications, and more. D is correct because it includes real-time event management and webinar integration features for planning, managing, and executing events and webinars. A is incorrect because financial reporting and analytics are not core capabilities of Customer Insights - Journeys; they are associated with Dynamics 365 Finance. B is incorrect because lead scoring based on machine learning is a feature of Dynamics 365 Sales Insights or Marketing Insights, not Customer Insights - Journeys. E is incorrect because case management with SLA tracking belongs to Dynamics 365 Customer Service, not Customer Insights - Journeys.

Answer

Financial reporting and analytics

Answer

Lead scoring based on machine learning

Answer

Case management with SLA tracking