220-1102 Practice Test 9 — 10 Questions

Question 1

A user reports that their Android phone's screen is unresponsive to touch, but the buttons and notification LED still work. They have already performed a forced restart. What should the technician do NEXT?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Boot the phone into Safe Mode to check if the issue persists.. This scenario tests troubleshooting touchscreen issues. Since a forced restart didn't help, booting into Safe Mode can determine if a third-party app is causing the problem.

Answer

Replace the screen assembly.

Answer

Perform a factory reset from the recovery menu.

Answer

Update the phone's firmware using a computer.

Question 2

A technician is writing a batch script to automate the installation of a software package on multiple Windows workstations. The script needs to check if the software is already installed before attempting installation. Which scripting construct should the technician use?

Accepted Answer

An if statement. This tests knowledge of conditional logic in scripting. An 'if' statement allows the script to check a condition (e.g., existence of a registry key or file) and execute code only if the condition is true or false. Loops are for repetition, and variables store data, not control flow.

Answer

A for loop

Answer

A variable

Answer

A while loop

Question 3

A retail store wants to protect its point-of-sale (POS) terminals from unauthorized physical access during off-hours. The terminals are in an open area with no lockable cabinets. Which control should be prioritized?

Accepted Answer

Use tamper-evident seals on the terminal casings.. Tamper-evident seals provide a visible indicator if a device has been opened, deterring unauthorized physical access to internal components. This question tests understanding of physical security for unattended devices.

Answer

Install a privacy screen on each POS terminal.

Answer

Require a smart card to power on the terminal.

Answer

Enable a screensaver with a password.

Question 4

A user reports that their Windows 10 computer is infected with a virus that keeps reinstalling itself after removal. What should you do to remediate this persistent infection?

Accepted Answer

Boot from a rescue disc or USB and run an antivirus scan. A virus that reinstalls itself likely has a rootkit or persistent mechanism. Booting from trusted media and scanning the offline system ensures the malware cannot run, allowing complete removal.

Answer

Run a system restore to a previous restore point

Answer

Disable System Restore and then run an antivirus scan in normal mode

Answer

Reinstall Windows from the recovery partition

Question 5

After a security incident, a Windows 10 workstation is suspected of having malware that prevents the Task Manager and Command Prompt from opening. You need to run a system scan. Which tool can you use from the Windows Recovery Environment (WinRE) to perform an offline antivirus scan?

Accepted Answer

Microsoft Defender Offline Scan. Windows Defender Offline (now part of Microsoft Defender Antivirus) can be run from the Windows Recovery Environment to scan for malware without booting the infected OS. This bypasses malware that blocks security tools in the normal Windows environment. It is the appropriate tool for this scenario.

Answer

System File Checker (sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows)

Answer

Windows Memory Diagnostic

Answer

Diskpart

Question 6

A company requires that all remote access sessions be recorded for compliance purposes. The current VPN solution does not support session recording. Which of the following additional technologies can be integrated to capture and store remote desktop sessions?

Accepted Answer

Implement a Remote Desktop Gateway with session recording software. A Remote Desktop Gateway (RD Gateway) can be configured to broker and log RDP sessions, and when combined with a session recording solution, it can capture all activity. VPN alone does not provide session recording, and other methods like VNC or SSH typically lack built-in recording features.

Answer

Use SSH tunneling for all remote access

Answer

Configure the VPN to use PPTP instead of L2TP

Answer

Deploy a VNC server on each remote workstation

Question 7

A user complains that their Android phone's battery drains quickly after installing a new weather app. The phone is warm to the touch even when idle. What should you do to resolve this?

Accepted Answer

Check battery usage in Settings to see which app is consuming power.. Battery drain and overheating after app installation indicate a misbehaving app. The best first step is to check battery usage statistics to identify the culprit, then force stop or uninstall that app. This is a standard Android troubleshooting procedure.

Answer

Replace the battery immediately.

Answer

Perform a factory reset to remove all apps.

Answer

Update the phone's operating system to the latest version.

Question 8

A company is deploying new laptops to remote workers. They need to ensure that if a laptop is stolen, the data on it cannot be accessed. Which two physical security controls should be configured before shipment?

Accepted Answer

Full-disk encryption and a BIOS/UEFI password.. Full-disk encryption protects data at rest, and a BIOS/UEFI password prevents unauthorized booting or tampering with boot settings. This question tests the combination of controls needed for remote device security.

Answer

Cable lock and privacy filter.

Answer

Smart card reader and biometric scanner.

Answer

Asset tracking tag and a Kensington lock slot.

Question 9

A technician is configuring a new server room and needs to ensure that only authorized personnel can physically access it. The company wants a solution that does not require replacement of keys or cards if one is lost. Which access control method best meets this requirement?

Accepted Answer

Implement a biometric fingerprint reader. Biometric systems use unique physical traits (fingerprint, retina) that cannot be lost or easily duplicated. This eliminates the need to reissue credentials if a card or key is lost, though biometrics have their own management challenges.

Answer

Use a combination lock

Answer

Install a smart card system

Answer

Use a keypad with a PIN code

Question 10

A user reports that their cloud-synced files are not appearing on their laptop after a recent OS reinstall. The technician verifies that the cloud storage account is active and the internet connection works. Which of the following is the most likely reason for the missing files?

Accepted Answer

The local sync client is configured for selective sync and not downloading all folders. Cloud storage clients use a local cache to sync files. After an OS reinstall, the client must re-download files from the cloud, but if selective sync is enabled, only certain folders are synced. The user may need to adjust sync settings to restore all files. This tests understanding of cloud storage synchronization behavior.

Answer

The cloud storage provider has deleted the files due to inactivity

Answer

The user's account is not licensed for the cloud service

Answer

The laptop's hard drive is full