220-1102 Practice Test 6 — 10 Questions

Question 1

A user is unable to change their desktop background because the option is grayed out. You suspect a Group Policy setting is enforcing a specific wallpaper. Which Control Panel tool would you use to check if a Group Policy is applied, and what is the specific path to verify this setting?

Accepted Answer

Administrative Tools > Local Security Policy. The Administrative Tools in Control Panel provides access to 'Local Security Policy' or 'Group Policy Management' for advanced users. However, the quickest way to check applied policies is to run 'rsop.msc' from the Run dialog, which is not in Control Panel. The correct answer tests knowledge that Administrative Tools contains shortcuts to policy editors, but the specific tool is not directly in Control Panel. The best choice is Administrative Tools > Local Security Policy or Group Policy Editor, depending on Windows edition.

Answer

System > Advanced system settings > Performance

Answer

Personalization > Background

Answer

Ease of Access Center > Make the computer easier to see

Question 2

A user reports that after a Windows update, their default browser keeps resetting to Microsoft Edge every time they restart the computer. They need to keep Google Chrome as the default. Which Control Panel or Settings applet should you use to permanently change this setting?

Accepted Answer

Default Apps. The Default Apps settings page (Settings > Apps > Default Apps) is the correct location in Windows 10/11 to permanently set Google Chrome as the default browser. This applet allows you to choose a specific browser for the HTTP, HTTPS, and .HTM/.HTML file associations. After a Windows update, these associations can be reset to Microsoft Edge; re-selecting Chrome here and confirming the change ensures the setting persists across reboots.

Answer

Programs and Features

Answer

Internet Options

Answer

Device Manager

Question 3

A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior but still want the drive to be recognized. Which Control Panel item should you use?

Accepted Answer

AutoPlay. The AutoPlay settings in Control Panel let you configure default actions for different media types. Disabling or setting 'Take no action' for removable drives stops automatic folder opening and media playback without affecting drive recognition.

Answer

File Explorer Options

Answer

Device Manager

Answer

Sound

Question 4

A user reports that their Windows 10 PC is running slowly and they suspect too many programs are starting automatically. They want to disable a few startup items without uninstalling them. Which tool should you use to manage these startup programs?

Accepted Answer

Task Manager > Startup tab. Task Manager's Startup tab provides a straightforward interface to enable or disable startup programs without uninstalling them. It displays each startup item's name, publisher, status, and startup impact, allowing users to selectively disable unwanted entries. This is the correct tool for managing startup programs in Windows 10.

Answer

Services.msc

Answer

Control Panel > Programs and Features

Answer

Settings > Apps > Startup

Question 5

A small business owner wants to prevent employees from installing any software on their Windows 10 workstations without administrator approval. Which Control Panel or Settings feature should you configure to enforce this restriction?

Accepted Answer

User Accounts > Change User Account Control settings. User Account Control (UAC) settings, accessed via User Accounts in Control Panel, allow you to control when and how users are prompted for permission before making system changes, including software installations. By setting UAC to the highest level, you ensure that any installation attempt triggers an administrator approval prompt, effectively preventing unauthorized software installations on Windows 10 workstations.

Answer

Windows Defender Firewall

Answer

System > Advanced system settings > Performance

Answer

Ease of Access > Make the keyboard easier to use

Question 6

A technician is troubleshooting a Windows 10 PC that shows a black screen with a movable mouse cursor after boot. The user can press Ctrl+Alt+Del and launch Task Manager. Which Control Panel or Settings tool should be used to repair the system files that may be corrupted?

Accepted Answer

System Properties > System Protection. The black screen with a movable mouse cursor after boot, combined with the ability to launch Task Manager via Ctrl+Alt+Del, indicates that the Windows shell (explorer.exe) may be failing to load due to corrupted system files. System Properties > System Protection provides access to System Restore, which can revert system files and registry settings to a previous known-good state, effectively repairing corruption without affecting user data. This tool leverages Volume Shadow Copy snapshots to restore critical system files, making it the appropriate choice for this scenario.

Answer

Device Manager

Answer

Administrative Tools > Computer Management

Answer

Settings > Update & Security > Troubleshoot

Question 7

A security incident occurred where an employee's workstation was infected with ransomware. The IT manager wants to ensure that all future workstations have Controlled Folder Access enabled to protect critical data from unauthorized changes. Which Windows Security applet should be used to configure this?

Accepted Answer

Windows Security > Virus & threat protection > Manage ransomware protection. Controlled Folder Access is a feature of Windows Defender Exploit Guard, found in the Windows Security app under Virus & threat protection > Manage ransomware protection. It must be enabled and configured with protected folders and allowed apps.

Answer

Windows Security > Firewall & network protection

Answer

Windows Security > App & browser control

Answer

Windows Security > Device security

Question 8

A technician needs to configure a Windows 10 kiosk machine that runs a single full-screen application for public use. They want to prevent users from accessing the desktop, taskbar, or any other system functions. Which Settings page should they use to set up this restricted user experience?

Accepted Answer

Settings > Accounts > Other users > Set up a kiosk. Option C is correct because the 'Set up a kiosk' option under Settings > Accounts > Other users is the dedicated Windows 10 feature for configuring an assigned access kiosk. This setting restricts the user to a single full-screen Universal Windows Platform (UWP) app and blocks access to the desktop, taskbar, and other system functions, meeting the exact requirement for a public-facing kiosk.

Answer

Settings > Personalization > Start

Answer

Control Panel > User Accounts > Manage User Accounts

Answer

Local Group Policy Editor > Computer Configuration > Windows Settings > Security Settings

Question 9

A user reports that their Windows 11 laptop's battery drains quickly even when idle. They have already checked for background apps and power-hungry processes. Which single Settings page can you use to generate a detailed battery usage report showing which apps and hardware have consumed the most power over the last 24 hours?

Accepted Answer

Settings > System > Power & battery > Battery usage. The correct tool is 'Battery usage' under Settings > System > Power & battery. This page provides a graph and detailed list of app and hardware power consumption, which can help identify the cause of rapid drain.

Answer

Settings > System > Power & battery > Battery saver

Answer

Control Panel > Power Options > Edit Plan Settings

Answer

Settings > Privacy & security > Diagnostics & feedback

Question 10

A user reports that their Windows 10 PC is running very slowly, and they suspect a background process is consuming too much memory. Which command-line tool would you use from an elevated command prompt to identify the process with the highest memory usage?

Accepted Answer

tasklist /FI "MEMUSAGE gt 100000". Option A is correct because the `tasklist` command with the `/FI` filter `MEMUSAGE gt 100000` lists all processes whose memory usage exceeds 100,000 KB (approximately 100 MB). This allows you to quickly identify processes consuming excessive memory from an elevated command prompt, directly addressing the user's suspicion of a memory-hungry background process.

Answer

ipconfig /all

Answer

chkdsk /f

Answer

sfc /scannow