220-1102 Practice Test 5 — 10 Questions

Question 1

A technician is troubleshooting a network issue and needs to access the user's computer remotely. The user is in a different city and speaks with a heavy accent, making communication difficult. The technician has trouble understanding the user's description of the error. What is the best approach?

Accepted Answer

Ask the user to type the error message in a chat window to avoid miscommunication.. This question tests adaptability and respectful communication when language barriers exist. The correct answer uses a collaborative, patient approach to ensure understanding without causing embarrassment.

Answer

Speak slowly and loudly, repeating each question until the user understands.

Answer

Ask the user to transfer the call to a colleague who speaks English more clearly.

Answer

Proceed with remote access without further communication, assuming you can diagnose the issue visually.

Question 2

A user reports that their Windows 10 PC is unable to connect to network shares on a server, but internet access works fine. You suspect the 'Workstation' service is not running. Which administrative tool should you use to verify and start this service?

Accepted Answer

Services console to locate the 'Workstation' service and start it.. The 'Workstation' service (LanmanWorkstation) is a core Windows service that enables the computer to initiate outbound SMB connections to network shares. The Services console (services.msc) is the correct administrative tool to check the status of this service and start it if it is stopped. Option C directly addresses the need to verify and manage this service.

Answer

Task Manager > Startup tab to check if the service is enabled.

Answer

Network and Sharing Center to run the network troubleshooter.

Answer

Device Manager to reinstall the network adapter driver.

Question 3

You are configuring a new Windows 10 workstation for a remote employee who will connect to the corporate VPN. The user should not be able to install software or change system settings. Which tool should you use to enforce these restrictions?

Accepted Answer

Local Group Policy Editor. Local Group Policy Editor (gpedit.msc) allows you to configure security and restriction policies on a standalone computer. You can disable the ability to install software by setting the 'Disable Windows Installer' policy and restrict access to Control Panel settings. This is the appropriate tool for a non-domain joined machine.

Answer

User Account Control (UAC) settings

Answer

Device Manager

Answer

Registry Editor

Question 4

You are troubleshooting a Windows 10 PC that fails to boot with the error 'Boot Configuration Data is missing.' Which built-in tool can you use from the Windows Recovery Environment to rebuild the BCD store?

Accepted Answer

Bootrec.exe. Bootrec.exe is the correct built-in tool for rebuilding the Boot Configuration Data (BCD) store from the Windows Recovery Environment (WinRE). The specific command 'bootrec /rebuildbcd' scans all disks for Windows installations and allows you to rebuild the BCD store, directly addressing the 'Boot Configuration Data is missing' error. Other tools like SFC, Diskpart, and CHKDSK do not have the capability to reconstruct the BCD store.

Answer

System File Checker (sfc /scannow)

Answer

Diskpart

Answer

CHKDSK

Question 5

During a routine security audit, you discover that several user accounts on a Windows 10 workstation have local administrator privileges when they should only be standard users. You need to quickly review and modify user account types from the command line. Which built-in tool should you use?

Accepted Answer

net localgroup. The `net localgroup` command is the correct built-in tool for this task because it allows you to both view and modify group memberships from the command line. Specifically, `net localgroup Administrators` lists current members, and `net localgroup Administrators <username> /delete` removes a user from the local Administrators group, effectively demoting them to a standard user. This directly addresses the need to quickly review and change user account types without a GUI.

Answer

lusrmgr.msc (Local Users and Groups MMC)

Answer

net user

Answer

diskpart

Question 6

A small business has a shared Windows 10 workstation that multiple employees use. They want to ensure that each user's desktop settings, files, and application data are completely isolated and that users cannot access each other's data. Which feature should you configure to achieve this?

Accepted Answer

Create standard local user accounts and set NTFS permissions on each user's profile folder.. Standard local user accounts with NTFS permissions provide isolation by default; each user has their own profile folder with restricted permissions. The other options either don't enforce isolation (guest account) or are for different purposes (domain, BitLocker).

Answer

Enable the built-in Guest account for all users.

Answer

Join the computer to a domain and use roaming profiles.

Answer

Enable BitLocker on the system drive.

Question 7

A user on a Windows 10 Pro workstation complains that they cannot change their desktop background or theme, and several personalization settings are grayed out. The computer is not joined to a domain. Which Group Policy or local policy setting is most likely causing this restriction?

Accepted Answer

The 'Prevent changing desktop background' policy.. The Local Group Policy Editor (gpedit.msc) can enforce user restrictions. The specific policy 'Prevent changing desktop background' under User Configuration > Administrative Templates > Control Panel > Personalization would cause this symptom. The other options are either not specific to personalization or affect different settings.

Answer

The 'Remove and prevent access to the Shut Down, Restart, Sleep, and Hibernate commands' policy.

Answer

The 'Prohibit access to Control Panel and PC settings' policy.

Answer

The 'Turn off all Windows Spotlight features' policy.

Question 8

A customer reports that their Windows 10 laptop is running slowly and they suspect a program is using too much memory. They ask you to check the system's resource usage. Which built-in Windows tool would you use to view real-time memory, CPU, and disk usage?

Accepted Answer

Task Manager. Task Manager provides a real-time overview of system performance, including memory, CPU, and disk usage, making it the ideal tool for diagnosing resource bottlenecks. The Resource Monitor offers more detailed data but is accessed from Task Manager, not directly. Performance Monitor and System Configuration are for advanced logging and startup management, respectively.

Answer

Resource Monitor

Answer

Performance Monitor

Answer

System Configuration (msconfig)

Question 9

A technician needs to deploy a custom Windows 10 image to 50 identical workstations. The image must include specific drivers, applications, and settings. Which tool should the technician use to create and manage the deployment image?

Accepted Answer

System Preparation Tool (Sysprep). System Preparation Tool (Sysprep) is used to generalize a Windows installation so it can be imaged and deployed to multiple computers. DISM is used to capture and apply images, but Sysprep is required to prepare the OS for imaging. Windows PE is a minimal OS for deployment tasks, not for creating the image. Windows ADK includes deployment tools but Sysprep is the specific tool for image preparation.

Answer

Deployment Image Servicing and Management (DISM)

Answer

Windows Preinstallation Environment (Windows PE)

Answer

Windows Assessment and Deployment Kit (Windows ADK)

Question 10

A user is concerned about privacy because a recently installed application is accessing their webcam and microphone without clear permission. They want to review and revoke permissions for specific apps. Which Control Panel path should you use?

Accepted Answer

Settings > Privacy > Camera. The Privacy settings are managed through the Settings app in Windows 10/11, not the traditional Control Panel. However, the question tests knowledge of where privacy controls are located. The correct path is Settings > Privacy > Camera/Microphone, which allows per-app permission management.

Answer

Control Panel > System and Security > Security and Maintenance

Answer

Control Panel > User Accounts > Credential Manager

Answer

Control Panel > Hardware and Sound > Devices and Printers