220-1102 Practice Test 46 — 15 Questions

Question 1

A user reports that their application crashes with an 'Access Denied' error when trying to write to a specific folder. You have verified the user has Full Control NTFS permissions. Which administrative tool should you use to check for any file encryption or compression that might be blocking the write?

Accepted Answer

File Explorer > right-click folder > Properties > Advanced to view encryption and compression attributes.. Option C is correct because the 'Access Denied' error despite Full Control NTFS permissions indicates a file-level attribute conflict. File encryption (EFS) or compression attributes are stored in the folder's Advanced Attributes dialog, accessible via File Explorer > Properties > Advanced. These attributes can block write access even when NTFS permissions are permissive, as encryption requires the user's EFS certificate and compression changes the file's physical layout.

Answer

Computer Management > Shared Folders to view open files.

Answer

Local Security Policy to check user rights assignments.

Answer

Registry Editor to modify the folder's security descriptor.

Question 2

A small business user needs to set up a VPN connection on their Windows 11 laptop to access company resources. They ask you which tool to use. Which administrative tool should you instruct them to open?

Accepted Answer

Windows Settings > Network & internet > VPN.. Windows 11 includes a built-in VPN client that is configured through the Settings app under Network & internet > VPN. This is the correct administrative tool for a small business user to set up a VPN connection without needing additional software or advanced system tools.

Answer

Device Manager to install a virtual network adapter.

Answer

Services console to enable the 'Remote Access Connection Manager' service.

Answer

Task Scheduler to create a task that launches the VPN client.

Question 3

A user reports that their Windows 10 PC frequently crashes with a blue screen error. You want to analyze the memory dump files to identify the faulty driver. Which tool should you use to view and analyze these dump files?

Accepted Answer

Event Viewer. Event Viewer is the correct tool because it logs system events, including blue screen errors (BugCheck events), and provides access to memory dump files. You can view the details of a crash under 'Windows Logs > System' and filter by event ID 1001, which includes the path to the dump file and the module that caused the failure. This allows you to identify the faulty driver by analyzing the dump file directly or by using additional tools like WinDbg.

Answer

Windows Memory Diagnostic

Answer

Performance Monitor

Answer

Task Manager

Question 4

A small business owner wants to ensure that only authorized users can access their iMac. They need to set up separate accounts for three employees, each with a username and password, and restrict one employee from installing software. Which macOS feature should they use to create and manage these user accounts?

Accepted Answer

System Settings > Users & Groups.. Option A is correct because the 'Users & Groups' pane in System Settings (macOS Ventura and later) is the native graphical interface for creating, editing, and managing local user accounts, including setting passwords and controlling administrative privileges. It allows the owner to create separate accounts for each employee and restrict one from installing software by setting that account as a 'Standard' user rather than an 'Administrator'.

Answer

Terminal with the 'dscl' command.

Answer

System Information > Software > Installations.

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Keychain Access to create user passwords.

Question 5

A graphic designer needs to create a bootable macOS installer on an external SSD to deploy macOS Sonoma to multiple iMacs in the office. They have the 'Install macOS Sonoma.app' file. Which built-in macOS tool should they use to create the bootable drive?

Accepted Answer

Terminal with the 'createinstallmedia' command.. The correct tool is Terminal with the 'createinstallmedia' command because it is the built-in macOS utility specifically designed to create a bootable installer from the 'Install macOS Sonoma.app' file. This command writes the necessary boot files and installer data to the target volume, ensuring the external SSD can boot and install macOS on multiple iMacs.

Answer

Disk Utility to restore the .app file to the SSD.

Answer

System Information to verify the SSD is bootable.

Answer

Migration Assistant to copy the app to the SSD.

Question 6

After a malware infection, a user's Windows 10 PC has several suspicious scheduled tasks that run at startup. Which administrative tool should you use to review and disable these tasks?

Accepted Answer

Task Scheduler to examine the task library and disable suspicious entries.. The Task Scheduler (taskschd.msc) is the correct administrative tool to review and disable suspicious scheduled tasks because it provides a centralized library of all tasks, including their triggers, actions, and conditions. After a malware infection, attackers often create persistent scheduled tasks that run at startup; using Task Scheduler, you can navigate to the Task Scheduler Library, locate the malicious entries, and disable or delete them directly without affecting the core Task Scheduler service.

Answer

Services console to stop the 'Task Scheduler' service.

Answer

Resource Monitor to see which tasks are currently running.

Answer

Windows Firewall with Advanced Security to block the tasks' network access.

Question 7

A user has accidentally deleted several important files from their Documents folder on their Mac running macOS Ventura. They need to recover them immediately. Which built-in macOS tool should you guide them to use first?

Accepted Answer

The Trash folder in the Dock.. Option B is correct because when files are deleted from the Documents folder on macOS, they are first moved to the Trash, not permanently erased. The Trash folder in the Dock provides immediate access to these files, allowing the user to drag them back to their original location or use the 'Put Back' context menu option. This is the fastest and simplest recovery method before considering any backup or advanced tools.

Answer

Time Machine from the menu bar.

Answer

Terminal with the 'cd' and 'ls' commands.

Answer

System Settings > General > Storage.

Question 8

A graphic designer is running out of storage space on their MacBook Air. They have a large collection of old design files that they rarely access but want to keep available on demand without manual intervention. Which macOS feature should you enable to automatically free up space?

Accepted Answer

Turn on iCloud Drive and select 'Optimize Mac Storage'. Option B is correct because iCloud Drive with 'Optimize Mac Storage' automatically moves rarely accessed files from the local drive to iCloud, keeping them available on demand while freeing up local space. This feature is designed exactly for the scenario of maintaining access to large, infrequently used files without manual intervention, leveraging cloud storage to offload data seamlessly.

Answer

Enable Time Machine to an external drive

Answer

Use Disk Utility to erase and repartition the drive

Answer

Configure a local Time Machine snapshot schedule

Question 9

During a macOS deployment, you need to create a bootable USB installer for macOS Sonoma to upgrade multiple iMacs. You have the 'Install macOS Sonoma' app in the Applications folder. Which command-line tool should you use to create the installer?

Accepted Answer

createinstallmedia. The `createinstallmedia` command is the official Apple tool for creating a bootable USB installer from the 'Install macOS Sonoma' app. It is located inside the app bundle at `/Applications/Install macOS Sonoma.app/Contents/Resources/createinstallmedia` and is specifically designed for this purpose, ensuring the USB drive is properly formatted and the installer is written correctly for UEFI boot.

Answer

diskutil

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asr

Answer

hdiutil

Question 10

A user reports that their Mac running macOS Ventura frequently asks for the admin password when trying to change network settings, even though they are the only user. They want this to stop. What is the most secure way to address this?

Accepted Answer

Change the user account type from Standard to Administrator in Users & Groups. Option B is correct because changing the user account type from Standard to Administrator in System Settings > Users & Groups grants the user the necessary privileges to modify network settings without repeated authentication prompts. On macOS Ventura, only administrator accounts can unlock network preferences by default; a standard user is prompted for admin credentials each time. This is the most secure approach because it avoids disabling security features like SIP or FileVault.

Answer

Disable System Integrity Protection (SIP)

Answer

Use the 'security authorizationdb' command to remove the requirement

Answer

Turn off FileVault

Question 11

A user calls the help desk because their MacBook Pro running macOS Sonoma suddenly shows a folder with a flashing question mark when booting. They were not performing any system updates. Which macOS tool or feature should you use to attempt to repair the startup volume?

Accepted Answer

Boot to Recovery mode and run Disk Utility First Aid. A flashing question mark folder at boot on a Mac indicates that the startup volume is not found or is corrupt. Booting to Recovery mode (by holding Command-R at startup) and running Disk Utility First Aid allows you to verify and repair the volume's directory structure and file system, which is the appropriate first step to resolve this issue without reinstalling macOS.

Answer

Use the Terminal command 'sudo fsck -fy' at boot

Answer

Reinstall macOS from Internet Recovery

Answer

Enable Target Disk Mode on the Mac

Question 12

A technician is configuring a new Mac mini for a kiosk application. The kiosk should run only a single web browser in full-screen mode, and users should not be able to exit the app or access the desktop. Which macOS feature should be used to enforce this?

Accepted Answer

Configure a user account with Parental Controls set to allow only the browser app. Option B is correct because macOS Parental Controls (now part of Screen Time) can restrict a standard user account to a single app, such as a web browser. When configured to 'Allow only this app,' the system prevents the user from switching apps, accessing the desktop, or exiting the browser, which is exactly what a kiosk requires.

Answer

Enable Guided Access in Accessibility settings

Answer

Use the 'Single App Mode' setting in System Settings

Answer

Set the browser as a Login Item for a standard user

Question 13

A technician is troubleshooting a web server that is not serving pages from /var/www/html. The directory permissions are drwxr-x--- and the web server runs as user 'www-data'. The directory is owned by root:www-data. Which command will allow the web server to read the directory and its contents?

Accepted Answer

usermod -aG www-data www-data. Option D is correct because the web server runs as user 'www-data', and the directory /var/www/html has permissions drwxr-x--- (owner root, group www-data). This means the group has read and execute permissions, but the user 'www-data' is not in the group 'www-data' by default. The command 'usermod -aG www-data www-data' adds the user 'www-data' to the group 'www-data', granting group-level read and execute access to the directory and its contents, allowing the web server to serve pages.

Answer

chmod g+rx /var/www/html

Answer

chmod o+rx /var/www/html

Answer

chown www-data:www-data /var/www/html

Question 14

A user reports that they cannot execute a custom shell script they created in their home directory. The script is owned by the user and has permissions set to 644. Which command should be used to allow the owner to execute the script?

Accepted Answer

chmod u+x script.sh. The script has permissions 644, which means the owner has read/write (6) but not execute. To allow the owner to execute the script, you need to add the execute permission for the owner. The command `chmod u+x script.sh` adds execute permission for the user (owner) only, which is the correct and minimal change to resolve the issue.

Answer

chmod 755 script.sh

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chmod 644 script.sh

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chown user:user script.sh

Question 15

A helpdesk technician is assisting a user who is unable to find a file named 'notes.txt' they saved earlier. The user is in their home directory. Which command will search the entire filesystem for this file?

Accepted Answer

find / -name notes.txt. Option D is correct because the `find / -name notes.txt` command starts at the root directory (`/`) and recursively searches the entire filesystem for a file named exactly 'notes.txt'. The `-name` option performs a case-sensitive match on the filename, and the starting point `/` ensures all mounted filesystems are included.

Answer

locate notes.txt

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grep notes.txt /

Answer

find ~ -name notes.txt