220-1102 Practice Test 39 — 15 Questions

Question 1

A customer complains that their iOS device's screen orientation is stuck in portrait mode and will not rotate to landscape when they turn the phone sideways. What is the most likely cause and solution?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Toggle the Rotation Lock in Control Center. The most likely cause is that the Rotation Lock is enabled, which prevents the iOS device from switching between portrait and landscape orientations. Toggling the Rotation Lock off in Control Center directly resolves this issue, as it is a common user-accessible setting that can be accidentally activated.

Answer

Enable Display Zoom in Settings

Answer

Restart the device

Answer

Adjust the text size in Accessibility

Question 2

A customer calls saying that after installing a new application, their Windows 11 desktop icons are scattered and the taskbar keeps disappearing. They need a quick way to restore the default desktop layout and taskbar behavior without affecting personal files. Which built-in tool should you guide them to use?

Accepted Answer

System Restore from the System Protection tab.. System Restore reverts system files, registry settings, and installed applications to a previous restore point without affecting personal files. Since the issue began after installing a new application, rolling back to a point before that installation will restore the default desktop layout and taskbar behavior. This is the quickest built-in tool for undoing system changes while preserving user data.

Answer

Reset this PC with the 'Keep my files' option.

Answer

Refresh the desktop by right-clicking and selecting 'Refresh'.

Answer

Use the Deployment Imaging Service and Management Tool (DISM) to repair the system image.

Question 3

A technician is troubleshooting a batch script that is supposed to delete temporary files older than 30 days. The script runs without errors but does not delete any files. The technician suspects the script's logic is flawed. Which part of the script is most likely incorrect?

Accepted Answer

The script uses 'forfiles' with the wrong date syntax. The 'forfiles' command in Windows uses a specific date syntax with the `/d` parameter. The correct syntax for files older than 30 days is `forfiles /d -30` (negative number means older than). If the script uses a positive number or an incorrect date format like `+30` or `30 days ago`, it will not match any files, resulting in no deletions. This is the most likely flaw given the symptom of no errors but no action.

Answer

The script uses the 'del' command without a path

Answer

The script runs as a standard user without admin rights

Answer

The script uses 'echo' instead of 'del'

Question 4

A technician is configuring a cloud-based backup solution for a company's critical data. The company wants to ensure that if the primary cloud provider experiences an outage, the data remains accessible from another provider. Which concept should the technician implement?

Accepted Answer

Cloud federation. Cloud federation enables the interconnection of multiple cloud providers' environments, allowing data and resources to be shared across them. By implementing cloud federation, the technician can replicate critical data to a secondary provider, ensuring that if the primary provider experiences an outage, the data remains accessible from the federated provider. This directly addresses the requirement for cross-provider data accessibility during a provider outage.

Answer

High availability

Answer

Load balancing

Answer

Disaster recovery plan

Question 5

You are deploying a new application to multiple Windows 10 workstations using a script. The application requires administrator privileges, and you need to run the command with elevated rights from within the script. Which command should precede your installation command?

Accepted Answer

runas /user:Administrator. The `runas /user:Administrator` command allows you to execute a subsequent command with the security context of the specified user (in this case, the built-in Administrator account), which provides the elevated privileges required to install the application. This is necessary because the script itself runs under the current user's context, which may lack the administrative rights needed for the installation.

Answer

net user

Answer

cd

Answer

whoami

Question 6

A technician is troubleshooting a Windows 11 computer that fails to boot with a 'Bootmgr is missing' error. They have a Windows installation USB. Which tool from the Windows Recovery Environment should they use to repair the boot configuration data (BCD)?

Accepted Answer

Bootrec (bootrec /rebuildbcd). The 'Bootmgr is missing' error indicates that the Boot Configuration Data (BCD) store is corrupted or missing. The `bootrec /rebuildbcd` command scans all disks for Windows installations and rebuilds the BCD store from scratch, directly addressing the missing or corrupted boot configuration. This is the correct tool in the Windows Recovery Environment for repairing BCD issues.

Answer

System File Checker (sfc /scannow)

Answer

DISM (DISM /Online /Cleanup-Image /RestoreHealth)

Answer

Diskpart (diskpart /s script.txt)

Question 7

A customer complains that their Windows 11 laptop cannot connect to the internet, but other devices on the same network work fine. You suspect the IP configuration is incorrect. Which command will release and renew the IP address from the DHCP server?

Accepted Answer

ipconfig /release then ipconfig /renew. The `ipconfig /release` command releases the current DHCP lease, setting the IP address to 0.0.0.0, and `ipconfig /renew` sends a DHCPDISCOVER broadcast to obtain a new IP configuration from the DHCP server. This is the correct sequence to resolve an incorrect IP configuration that prevents a Windows 11 client from connecting to the internet while other devices work fine.

Answer

ipconfig /flushdns

Answer

ipconfig /all

Answer

ping 127.0.0.1

Question 8

A user reports that their Windows 10 computer is infected with ransomware that has encrypted their files. The technician boots into the Windows Recovery Environment and wants to restore the system to a previous restore point. Which command should be used?

Accepted Answer

rstrui.exe. The correct command is `rstrui.exe`, which launches the System Restore utility. In the Windows Recovery Environment (WinRE), this command opens System Restore so you can revert system files, registry settings, drivers, and installed programs to a previous restore point. However, System Restore does not restore or decrypt personal files that ransomware has encrypted; it only affects the operating system state. The other options are incorrect: `vssadmin list shadows` lists existing shadow copies, `wbadmin start recovery` performs recovery from Windows Backup volumes, and `bootrec /fixboot` repairs the boot sector.

Answer

vssadmin list shadows

Answer

wbadmin start recovery

Answer

bootrec /fixboot

Question 9

A user reports that they cannot access a shared folder on a file server. You suspect the network path is incorrect or the share is unavailable. Which command can you use to test connectivity to the server and the share simultaneously?

Accepted Answer

net view \ServerName. The `net view \ServerName` command lists all shared resources on the specified server, confirming both network connectivity to the server and the availability of shares. If the server is unreachable or has no shares, the command will fail, directly testing the user's reported issue.

Answer

ping \ServerName

Answer

net use Z: \ServerName\Share

Answer

tracert \ServerName

Question 10

After deploying a group policy update, several users report that their mapped network drives are missing. You need to force an immediate refresh of group policy settings on a remote workstation without rebooting. Which command should you run?

Accepted Answer

gpupdate /force. To force an immediate Group Policy refresh on a remote workstation without rebooting, you must target the remote computer. Running `gpupdate /force` alone only refreshes policy on the local machine. The correct approach is `gpupdate /force /target:computer` (or `Invoke-GPUpdate -Computer <name> -Force`), which forces reapplication of all Group Policy settings, including drive maps, on the specified remote workstation without requiring a reboot. The `/force` switch re-applies all policies even if they have not changed, which is necessary when users report missing mapped drives after a policy update.

Answer

net use

Answer

gpresult

Answer

nslookup

Question 11

A technician needs to configure a Windows 10 computer to use a static IP address of 192.168.1.100 with subnet mask 255.255.255.0 and default gateway 192.168.1.1. Which command-line tool and syntax should be used?

Accepted Answer

netsh interface ip set address "Ethernet" static 192.168.1.100 255.255.255.0 192.168.1.1 1. The `netsh interface ip set address` command is the correct Windows command-line tool to configure a static IP address, subnet mask, and default gateway. The syntax is `netsh interface ip set address "" static `. On Windows 10 the default wired adapter is usually named "Ethernet" (not the legacy "Local Area Connection"), so the interface name must match the actual adapter, which can be confirmed with `netsh interface show interface`. The metric value (1) is optional and sets the interface metric.

Answer

ipconfig /setaddress 192.168.1.100

Answer

netstat -r

Answer

ping 192.168.1.1

Question 12

A user on a Mac running macOS Big Sur needs to share a folder on their local network with a Windows colleague. The user wants the folder to appear as a network drive on the Windows machine without installing additional software. Which macOS feature should they enable and configure?

Accepted Answer

File Sharing in System Settings > Sharing, and ensure SMB is enabled.. File Sharing in macOS Big Sur includes the ability to enable SMB (Server Message Block) sharing, which is the native file-sharing protocol used by Windows. By turning on File Sharing and checking the SMB option, the Mac acts as an SMB server, allowing the Windows colleague to map the shared folder as a network drive without any additional software.

Answer

Screen Sharing in System Settings > Sharing.

Answer

Internet Sharing in System Settings > Sharing.

Answer

Remote Login in System Settings > Sharing.

Question 13

After installing a new printer, a user reports that print jobs are stuck in the queue and cannot be deleted. You need to stop and restart the print spooler service to clear the queue. Which administrative tool allows you to manage this service?

Accepted Answer

Services.msc. The Print Spooler is a Windows service that manages print jobs. To stop and restart it, you need the Services management console, which is accessed by running 'services.msc'. This tool allows you to start, stop, pause, and configure services, making it the correct administrative tool for clearing a stuck print queue.

Answer

Task Manager

Answer

Device Manager

Answer

Event Viewer

Question 14

A technician is troubleshooting a remote user's inability to connect to the office network via VPN. The user can ping the VPN server's public IP address but the VPN connection fails after entering credentials. The VPN logs show an authentication error. What should the technician check next?

Accepted Answer

Check if the user's account is locked out or if the password has expired.. The VPN logs show an authentication error, which indicates the failure occurs during the credential validation phase, not during network connectivity. Since the user can ping the VPN server's public IP, Layer 3 connectivity is intact, and the issue is likely with the user's account status. Checking if the account is locked out or the password has expired directly addresses the authentication failure.

Answer

Verify that the VPN server's firewall is allowing UDP port 500 and 4500.

Answer

Reinstall the VPN client software on the user's computer.

Answer

Configure the VPN to use a different encryption protocol.

Question 15

A small business user needs to set up a VPN connection on their Windows 11 laptop to access company resources. They ask you which tool to use. Which administrative tool should you instruct them to open?

Accepted Answer

Windows Settings > Network & internet > VPN.. Windows 11 includes a built-in VPN client that is configured through the Settings app under Network & internet > VPN. This is the correct administrative tool for a small business user to set up a VPN connection without needing additional software or advanced system tools.

Answer

Device Manager to install a virtual network adapter.

Answer

Services console to enable the 'Remote Access Connection Manager' service.

Answer

Task Scheduler to create a task that launches the VPN client.