220-1102 Practice Test 22 — 15 Questions

Question 1

A technician is configuring a company-issued Android phone for a new employee. The employee will use the phone for both work (email, calendar) and personal activities. The company requires that work data be securely containerized and managed without affecting the employee's personal apps. Which Android feature should the technician enable?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Enable the Work Profile via the device's Settings under Accounts.. Android's Work Profile (part of Android Enterprise) creates a separate, managed profile on the device for work apps and data. This allows IT to enforce policies (like encryption and remote wipe) on the work profile without affecting the personal profile. Multi-User mode is for separate users, not a single user with two contexts, and Screen Pinning is for single-app lockdown.

Answer

Set up a separate User account for work.

Answer

Use Screen Pinning to lock the device to the email app.

Answer

Install a third-party MDM agent only.

Question 2

A technician is configuring a new workstation for an executive who requested specific software. The executive's assistant says the executive is very busy and wants the setup done quickly without any questions. What is the most professional response?

Accepted Answer

Ask the assistant to confirm the exact software list and any version requirements before starting.. It demonstrates professional due diligence: confirming the exact software list and version requirements prevents misconfigurations that could waste the executive's time later. A technician must verify requirements before installation to avoid compatibility issues or missing critical features, which is a core communication skill in the CompTIA A+ 220-1202 domain.

Answer

Proceed with the installation as requested to respect the executive's time.

Answer

Install the software that is most commonly used by other executives.

Answer

Tell the assistant that you cannot proceed without talking to the executive directly.

Question 3

A company is migrating to a new cloud-based system and needs to dispose of old tape backup cartridges that contain years of financial data. The tapes are magnetic media. Which disposal method is most appropriate for this media type?

Accepted Answer

Overwrite the tapes with a bulk eraser.. Magnetic tape is best destroyed by degaussing, which disrupts the magnetic domains, or by physical shredding. Degaussing is fast and effective for tape, but it renders the tape unusable. Shredding is also acceptable.

Answer

Reformat the tapes using a tape drive.

Answer

Incinerate the tapes in a certified facility.

Answer

Delete the files from the tape catalog.

Question 4

A customer says that when they click a link in an email, it opens a website that looks exactly like their bank's login page, but the URL starts with 'http://' instead of 'https://'. What is the most likely security concern?

Accepted Answer

The email contains a phishing link.. The absence of HTTPS and the lookalike page strongly indicate a phishing attempt. Phishing sites often mimic legitimate sites to steal credentials, and the lack of encryption is a red flag. Users should never enter credentials on non-HTTPS pages, especially from email links.

Answer

The website is using an expired SSL certificate.

Answer

The user's browser is infected with adware.

Answer

The user's DNS server has been compromised.

Question 5

A user's browser is infected with a malicious extension that steals credentials. The extension was installed via a drive-by download from a compromised website. After removing the extension, what additional step should you take to ensure the credentials are not compromised?

Accepted Answer

Change all passwords that were entered while the extension was active. A malicious browser extension that steals credentials has already exfiltrated any passwords entered while it was active. Removing the extension stops further theft, but the compromised credentials remain exposed. Changing all passwords ensures that stolen credentials are invalidated, preventing unauthorized access to accounts.

Answer

Clear the browser cache and cookies

Answer

Run a full antivirus scan

Answer

Reset the browser settings to default

Question 6

During a Windows 10 deployment, you need to ensure that a specific Group Policy setting is applied to a computer before any user logs on. Which policy processing mode should you configure?

Accepted Answer

Computer Configuration. Computer Configuration policies in Group Policy apply to the computer itself and take effect at boot, before user logon. User Configuration policies apply only after a user logs on. To ensure a setting is applied before any user logs on, it must be placed under Computer Configuration.

Answer

Loopback processing mode

Answer

User Configuration

Answer

Administrative Templates

Question 7

A technician is setting up a new workstation in a cubicle. The user complains of eye strain and glare from the overhead lights. Which environmental adjustment should the technician recommend first?

Accepted Answer

Rotate the monitor 90 degrees so the light hits the side of the screen.. Glare from overhead lighting is a common cause of eye strain. The simplest and most effective fix is to reposition the monitor so that the light source is perpendicular to the screen, reducing direct glare.

Answer

Replace the overhead fluorescent tubes with LED bulbs.

Answer

Apply a matte screen filter to the monitor.

Answer

Increase the monitor's brightness to overpower the glare.

Question 8

After a security incident, a forensic analyst needs to review the event logs on a Windows 10 system to determine when a specific user account was created. The logs are intact. Which Windows security setting must be enabled to ensure that account creation events are recorded?

Accepted Answer

Enable 'Audit Account Management' in Advanced Audit Policy.. User account creation is an account management event, not a logon event. In Windows 10, the 'Audit Account Management' policy under Advanced Audit Policy Configuration must be enabled to record Security Event ID 4720 (a user account was created). This setting logs all changes to user and group accounts, including creation, modification, and deletion.

Answer

Enable 'Audit Logon Events' in Local Security Policy.

Answer

Turn on 'File and Printer Sharing' in Network and Sharing Center.

Answer

Configure Windows Defender to scan for new accounts.

Question 9

A user reports that their Windows 11 computer is infected with ransomware. Files are encrypted and a ransom note is displayed. The user has a backup from two days ago stored on an external drive that was disconnected after the backup. What is the best course of action to recover the data?

Accepted Answer

Disconnect the computer from the network and restore files from the external backup.. Since the backup was stored on a disconnected external drive, it is likely not encrypted by the ransomware. The best action is to disconnect the infected computer from the network to prevent further spread, then restore the files from the clean backup.

Answer

Pay the ransom to get the decryption key.

Answer

Run a full antivirus scan to remove the ransomware and then restore files.

Answer

Use System Restore to revert the system to a previous state.

Question 10

A small office has several old CRT monitors that need to be replaced. The office manager asks the technician to simply place them in the dumpster. What should the technician do?

Accepted Answer

Contact a licensed e-waste recycler to pick up the monitors for proper disposal.. CRT monitors contain leaded glass and other hazardous materials, making them regulated e-waste. The technician must follow local hazardous waste disposal laws and arrange for proper recycling or disposal through a certified e-waste facility.

Answer

Comply with the manager's request to avoid conflict.

Answer

Break the monitors down to salvage the copper, then discard the glass.

Answer

Donate the monitors to a local school.

Question 11

A technician is writing a Python script to automate the cleanup of user profiles on a Windows server. The script must iterate through all user profile folders in 'C:\Users', check the last modified date, and delete profiles older than 90 days. Which scripting concept is essential for this task?

Accepted Answer

A for loop to iterate over folders. This question tests understanding of loops, conditionals, and file system operations in a scripting language. A 'for' loop is needed to iterate through each folder, combined with an 'if' statement to check the date condition. Without a loop, the script would only process one folder. Error handling is important but not the core concept for iteration.

Answer

Error handling with try-except

Answer

A while loop with a counter

Answer

A function to calculate date difference

Question 12

A customer complains that their iPhone's Wi-Fi keeps disconnecting and reconnecting. They have already rebooted the phone and the router. Which of the following is the MOST likely cause?

Accepted Answer

The phone's Wi-Fi profile is corrupted.. This scenario tests knowledge of common mobile Wi-Fi issues. After basic steps, forgetting and reconnecting to the network often resolves profile corruption or authentication problems.

Answer

The phone's SIM card is faulty.

Answer

The Wi-Fi network password was changed recently.

Answer

The phone's operating system needs a full restore via iTunes.

Question 13

You are configuring a new Windows 10 workstation for a remote employee who will connect to the corporate VPN. The user should not be able to install software or change system settings. Which tool should you use to enforce these restrictions?

Accepted Answer

Local Group Policy Editor. Local Group Policy Editor (gpedit.msc) allows you to configure security and restriction policies on a standalone computer. You can disable the ability to install software by setting the 'Disable Windows Installer' policy and restrict access to Control Panel settings. This is the appropriate tool for a non-domain joined machine.

Answer

User Account Control (UAC) settings

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Device Manager

Answer

Registry Editor

Question 14

A system administrator is deploying a PowerShell script to 100 computers to change the local administrator password. The script must run once per computer and then exit. Which scripting technique ensures the script runs exactly once on each machine?

Accepted Answer

Write a registry key after successful execution. This question covers idempotency and run-once mechanisms. Using a registry key or a marker file to record that the script has executed prevents it from running again on reboot or reapplication. Loops and parameters don't enforce a single execution.

Answer

Use a for loop to run the script 100 times

Answer

Use a parameter to pass the computer name

Answer

Schedule the script to run daily

Question 15

A small business has a shared Windows 10 workstation that multiple employees use. They want to ensure that each user's desktop settings, files, and application data are completely isolated and that users cannot access each other's data. Which feature should you configure to achieve this?

Accepted Answer

Create standard local user accounts and set NTFS permissions on each user's profile folder.. Standard local user accounts with NTFS permissions provide isolation by default; each user has their own profile folder with restricted permissions. The other options either don't enforce isolation (guest account) or are for different purposes (domain, BitLocker).

Answer

Enable the built-in Guest account for all users.

Answer

Join the computer to a domain and use roaming profiles.

Answer

Enable BitLocker on the system drive.